MAXIMIZETHE

AUDIENCETO ENHANCEYOUR

CASH FLOWS

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CallEfficiency

The more prospects an agent speaks to, the

more results he will see. Predictive dialing

produces, on average three times the results

of manual dialing. In addition enhances call

quality (particularly important when

considering customer service issues)

Agent RetentionRate and Morale:

Reducing the tediousness of telemarketing

will greatly increase your agent retention

rate as well as agent productivity. Also, by

seeing his own results, an agent’s morale

will increase dramatically, which will only

add to his efficiency.

Profitability:

Efficiency and agent morale and retention

lead increase in productivity and in turn

profit. The fact is simple, if you talk to more

people, you will get more leads.

Why employ a predictive DialShree ?Dialer

We provide Call centre services including outbound telemarketing, inbound customer care to software and

networking technical support. We also give email based customer support and also online training solutions.

We also delivered customized solutions for our clients. Following are the different services and features

which enhanced the growth of our service.

Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR

DialShree Dialer

Elision - Network Deployment

*Note :Scenario 1 - Agents with IP Phones login on Elision Server.Scenario 2 - Agents with Soft Phones login on Elision Server.Scenario 3 - Agents with Analog Phone connected to VOIP Gateway (ATA) login on Elision Server.

ElisionServer

GSMGateway

VOIPGateway

VOIP IPPhone

Agent PC withIP Phones

Agents having IP Phoneslogs in to the Elision WebInterface to view customerdetails & receives/call theleads.

Agent PCs installedwith soft Phone

with Headset

Each Agent PC uses SoftPhone and Elision WebInterface to view customerdetails and received/call theleads.

Agent PC with Headset isconnected to a AnalogPhone via VOIP Gatewayslike ATA/AudioCode anduses Elision Web Interface toview customer details andreceived/call the leads.

Analog Phone

Agent PCs withAnalog Phone

ATA : 8/16/24 Analog Phones

CALL CENTER PREMISES

SENARIO-1 SENARIO-2 SENARIO-3

PRI/Analog Cable Type Key

Ethernet Cable

Analog Phone

Key Offeringof DialShree Dialer

The flexibleSupport Multiple Dialing Mode:

architecture allows the user to concurrently

operate campaigns in Automated outbound mode

like Auto / Predictive / Manual / Preview Dialing

agent statistics andLive "Real-time" Monitoring of

performance metrics for Quality Analysis.

for Agent-Only and AnyoneScheduled Callbacks

IVR (Interactive Voice Response) & Automatic Call

Distribution - automate interaction with client and

distribution of calls.

as per each country criteriaTime Zone Dialing

for measuring AgentMulti-purpose Report

Performance & Call centre metrics at your

fingertips and wallboards with real time metrics in

a visual format

to N no. of Agents seatsScalable

Ability toCTI (Computer Telephony Integration)

use Telco PSTN/PRI lines, GSM Gateway & VOIP

trunks

Scribing ManagementDNC

in the .wav,Robust Digital Recording & Logging

.gsm & .mp3 format along with Multiple Search

options

for sending SMS toSMS/Email Management

customer once call is completed EMAIL

Management is for sending Emails to customer

with all required details of company.

- Capable to integrate with 3rd Party CRM.CRM Integration

Auto Detection of FaxSupports AMD & SIT Frequency Detection:

Machine, Answering Machine, Busy Tone and Telco Tones.

Outbound Callcentre Suite is a flexible tool that allows contact centres to manage optimal outbound campaigns. Algorithms allow for maximum

customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound callcentre Suite is

effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.

Oubound Callcentre Suite

Features of OutboundCallcentre Suite

� Automated outbound call handline Mode with Auto / Predictive /

Manual / Preview Dialing

� Modular Architecture for Agent Dialing & Admin Management

� Call Recording along with Advanced and analytical logging

� Agent / User Management

� Multiple Campaign Management

� Realtime and Historical Call Monitoring and Statistics

� Handling of more than one dialer servers individually or in a

cluster

� Callback scheduling

� Call Transfer / Forward with 3-Way Call Conferencing

� DNS leads Management

� Uploading leads with .csv & with custom options with duplication

verfication

Outbound Callcentre SuiteBusiness Areas:

� Direct Marketing Software

� Customer Survey Software

� Telecommuting Software

� Telemarketing From Home

� Telephony Phone Software

� Contact centre Software

� Phone Customer Survey

� Customer Satisfaction Survey

Inbound Callcentre Suite- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher

customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent

performance like first call resolution (FCR), average handle time (AHT) and time in queue.

Inbound Callcentre Suite

� IVR (Interactive Voice Response)

� Skill based Routing

� Inbound Call Pop-UP

� Agent ideal based call routing

� Call Recording along with Advanced and analytical logging

� Agent / User Management

� Multiple Campaign Management

� Call Conferencing

� ACD (Automatic Call Distribution)

� Realtime and Historical Call Monitoring and Statistics

� Callback scheduling

� Call Transfer / Forward with 3-Way Call Conferencing

Features of inboundCallcentre Suite:

Inbound Callcentre SuiteBusiness Areas:

� Virtual Call centres

� Help Desk for Companies

� Direct Response Marketing

� BPO Contact centres

www.elisiontec.com

Our Valuable Customer

USA Office :

2419 # E Piper Lane, Charlotte,NC. 28208-7325, USA,Tel.: +1 305 328 9898

India Office :

3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge,Paldi, Ahmedabad-380007 Gujarat,India. Tel.: +91 704 164 9394contact@elisiontec.com

Elision TechnoLab LLP

www.elisiontec.com

Department of Electronicsand Information Technology, Govt. of India

Department of AdministrativeReforms and Public Grievances, Govt. of India

Department of Scienceand Technology, Govt. of Gujarat

Ds