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Transcript of Dial shree dialer
MAXIMIZETHE
AUDIENCETO ENHANCEYOUR
CASH FLOWS
www.elisiontec.com
CallEfficiency
The more prospects an agent speaks to, the
more results he will see. Predictive dialing
produces, on average three times the results
of manual dialing. In addition enhances call
quality (particularly important when
considering customer service issues)
Agent RetentionRate and Morale:
Reducing the tediousness of telemarketing
will greatly increase your agent retention
rate as well as agent productivity. Also, by
seeing his own results, an agent’s morale
will increase dramatically, which will only
add to his efficiency.
Profitability:
Efficiency and agent morale and retention
lead increase in productivity and in turn
profit. The fact is simple, if you talk to more
people, you will get more leads.
Why employ a predictive DialShree ?Dialer
We provide Call centre services including outbound telemarketing, inbound customer care to software and
networking technical support. We also give email based customer support and also online training solutions.
We also delivered customized solutions for our clients. Following are the different services and features
which enhanced the growth of our service.
Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR
DialShree Dialer
Elision - Network Deployment
*Note :Scenario 1 - Agents with IP Phones login on Elision Server.Scenario 2 - Agents with Soft Phones login on Elision Server.Scenario 3 - Agents with Analog Phone connected to VOIP Gateway (ATA) login on Elision Server.
ElisionServer
GSMGateway
VOIPGateway
VOIP IPPhone
Agent PC withIP Phones
Agents having IP Phoneslogs in to the Elision WebInterface to view customerdetails & receives/call theleads.
Agent PCs installedwith soft Phone
with Headset
Each Agent PC uses SoftPhone and Elision WebInterface to view customerdetails and received/call theleads.
Agent PC with Headset isconnected to a AnalogPhone via VOIP Gatewayslike ATA/AudioCode anduses Elision Web Interface toview customer details andreceived/call the leads.
Analog Phone
Agent PCs withAnalog Phone
ATA : 8/16/24 Analog Phones
CALL CENTER PREMISES
SENARIO-1 SENARIO-2 SENARIO-3
PRI/Analog Cable Type Key
Ethernet Cable
Analog Phone
Key Offeringof DialShree Dialer
The flexibleSupport Multiple Dialing Mode:
architecture allows the user to concurrently
operate campaigns in Automated outbound mode
like Auto / Predictive / Manual / Preview Dialing
agent statistics andLive "Real-time" Monitoring of
performance metrics for Quality Analysis.
for Agent-Only and AnyoneScheduled Callbacks
IVR (Interactive Voice Response) & Automatic Call
Distribution - automate interaction with client and
distribution of calls.
as per each country criteriaTime Zone Dialing
for measuring AgentMulti-purpose Report
Performance & Call centre metrics at your
fingertips and wallboards with real time metrics in
a visual format
to N no. of Agents seatsScalable
Ability toCTI (Computer Telephony Integration)
use Telco PSTN/PRI lines, GSM Gateway & VOIP
trunks
Scribing ManagementDNC
in the .wav,Robust Digital Recording & Logging
.gsm & .mp3 format along with Multiple Search
options
for sending SMS toSMS/Email Management
customer once call is completed EMAIL
Management is for sending Emails to customer
with all required details of company.
- Capable to integrate with 3rd Party CRM.CRM Integration
Auto Detection of FaxSupports AMD & SIT Frequency Detection:
Machine, Answering Machine, Busy Tone and Telco Tones.
Outbound Callcentre Suite is a flexible tool that allows contact centres to manage optimal outbound campaigns. Algorithms allow for maximum
customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound callcentre Suite is
effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Oubound Callcentre Suite
Features of OutboundCallcentre Suite
� Automated outbound call handline Mode with Auto / Predictive /
Manual / Preview Dialing
� Modular Architecture for Agent Dialing & Admin Management
� Call Recording along with Advanced and analytical logging
� Agent / User Management
� Multiple Campaign Management
� Realtime and Historical Call Monitoring and Statistics
� Handling of more than one dialer servers individually or in a
cluster
� Callback scheduling
� Call Transfer / Forward with 3-Way Call Conferencing
� DNS leads Management
� Uploading leads with .csv & with custom options with duplication
verfication
Outbound Callcentre SuiteBusiness Areas:
� Direct Marketing Software
� Customer Survey Software
� Telecommuting Software
� Telemarketing From Home
� Telephony Phone Software
� Contact centre Software
� Phone Customer Survey
� Customer Satisfaction Survey
Inbound Callcentre Suite- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher
customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent
performance like first call resolution (FCR), average handle time (AHT) and time in queue.
Inbound Callcentre Suite
� IVR (Interactive Voice Response)
� Skill based Routing
� Inbound Call Pop-UP
� Agent ideal based call routing
� Call Recording along with Advanced and analytical logging
� Agent / User Management
� Multiple Campaign Management
� Call Conferencing
� ACD (Automatic Call Distribution)
� Realtime and Historical Call Monitoring and Statistics
� Callback scheduling
� Call Transfer / Forward with 3-Way Call Conferencing
Features of inboundCallcentre Suite:
Inbound Callcentre SuiteBusiness Areas:
� Virtual Call centres
� Help Desk for Companies
� Direct Response Marketing
� BPO Contact centres
www.elisiontec.com
Our Valuable Customer
USA Office :
2419 # E Piper Lane, Charlotte,NC. 28208-7325, USA,Tel.: +1 305 328 9898
India Office :
3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge,Paldi, Ahmedabad-380007 Gujarat,India. Tel.: +91 704 164 [email protected]
Elision TechnoLab LLP
www.elisiontec.com
Department of Electronicsand Information Technology, Govt. of India
Department of AdministrativeReforms and Public Grievances, Govt. of India
Department of Scienceand Technology, Govt. of Gujarat
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