TalkPro CLOUD DIALER (ViciDial)

By TalkPro Business Services

TalkPro CloudDialer BPO Services

Main Services * Outbound / Inbound Calling * CRM Facility * Remote Agent Login – Worldwide Access * Answering and Fax Machine Detection * Call Recording in Various Formats (MP3 / WAV)

* Call Center VoIP Rates available on application

Software Provided * Either Eyebeam / Xlite * Admin Panel * Agent Panel

TalkPro CloudDialer BPO Features

* Cloud Dialer Training

* Softphone Configuration

* 2 Months Online support

* Inbound / Outbound Campaign Support

* Custom Caller ID and Campaign ID provided.

* Multiple Inbound – Outbound Campaign Support

* Inbound – Outbound Calling Reports

* Agents Reports - Team Performance Detail

- Agent Performance Detail

Cloud Dialer Overview

Cloud Dialer uses multiple tools and features to help your agents talk to as many people as possible and handle each call productively.

By using this, the cloud dialer is scalable to hundred, or even thousands of agents without the need to purchase expensive additional hardware, licenses, and pay hefty consulting and support fees.

You only pay for what you need, when you need it, and you’re not tied into any long term contracts or left forking out for a solution which doesn’t suit your business. Nor do you have to pay expensive line rental fees or wait to have additional lines put in.

Advance reports give you instant access to up to the minute information on the performance of your agents, campaigns, customers, so you can improve the small things to big results.

The dialer is an internet based, it can be easily used anywhere you have a stable internet connection.

The agent interface is completely web based and the layout has been designed to ensure it is fast and easy to use, with a low learning curve.

Technical Requirements

Computer Requirements A PC capable of running a web browser will be required for each agent. We generally advise the following specifications: 1GB of RAM 20GB Hard Drive Windows XP or Higher Phone Requirements You will require either a VoIP phone and headset or softphone client running on the PC along with a headset for each agent. Internet Requirements For each agent you have connected to the dialer, you will require 175kbps of download and upload bandwidth. You can test your speed by going to speedtest.net, and dividing your download speed, and upload speed by 0.175Mbps, or 175Kbps.

TalkPro CloudDialer Service Rates

Setup FEE:

* $65 (1st agent) + GST 25%

* $20 (per agent thereafter) + + GST 25%

Dialer Price:

* $25 per agent per month (for 1 – 10 agents)

* $20 per agent per month (for 11 – 35 agents)

* over 35 agents POA

Payment Terms:

* 1 month in advance (PREPAID)

Call Center VoIP Rates available on application

PACKAGE RATES

Email: • les@talkprobusinessservices.com • bbrezlein@talkprobusinessservices.com • alaurin@talkprobusinessservices.com