AtHoc INSTRUCTIONS

DIA deployed the AtHoc alert notification system that will primarily be used to

rapidly and effectively alert DIA personnel about emergency situations or

incidents that impact one’s duty location.

Steps to accessing the DIA Alerting System Self Service Site to edit your user

profile are below. The steps can vary slightly depending upon where you login to

the site (government facility, vendor facility, home), type of computer (Mac, PC)

and browser you utilize during the process (Google Chrome, IE, Firefox, Safari,

etc.).

Step 1: Open your browser and go to the following link:

https://alerts.dodiis.mil/selfservice/dia

If a certification box appears to enter your CAC Certificate password –

Please press CANCEL (you may have to cancel these multiple times

throughout the process). AtHoc IS NOT CAC CARD ENABLED AT THIS

TIME!

Also, you may receive a message on your browser that the site is

unsafe, you can by-pass this step by clicking on advanced link and click

on the link to continue to go forward.

2. At the Login screen click on the link labeled

Forgot Password?. (Figure 1).

3. On the Reset Password screen enter your

DoDIIS email address and click the Submit

button. (Figure 2)

4. You will receive an email with a link to reset your password. Click the Reset

Password button to be taken to the page to reset your password. (Figure 3)

Figure 1

Figure 2

Figure 3

5. On the Reset Password page enter a new password following the criteria

listed at the bottom of that page and click the Next button. (Figure 4)

6. If you have successfully entered a new password you will receive the below

screen. Click the Go to Login button to be taken to the Self Service Login

page. (Figure 5)

Login to the self-service URL https://alerts.dodiis.mil/selfservice/dia

7. Using your new password, with your username as your current DODIIS.MIL

email address.

Figure 2

Figure 5

8. Once logged into the AtHoc Self Service site, you can now edit your profile

by clicking on MY PROFILE on the initial page.

9. Click on the Edit button in the upper right hand corner that will allow you to

add and change your current phone numbers, cell phone numbers and

email addresses. (Figure 7)

Figure 6

10. Once you have edited the form, you will need to click on the SAVE button

in the upper right hand corner to save the newly entered information.

(Figure 8)

Figure 7

11. You will now receive future alert notifications to your new profile

communication mechanisms.

Frequently Asked Questions:

1. What to do when a pop-up window appears asking for me to enter my CAC

card Pin?

Answer: Please press CANCEL (you may have to do this multiple times).

AtHoc IS NOT CAC CARD ENABLED AT THIS TIME!

2. What to do when my browser says the site is unsafe?

Answer: Click the Advanced link at the bottom of the page and proceed

going forward to the web site.

Figure 8

3. What type of browser is best in utilizing the AtHoc capability?

Answer: Google CHROME is preferred.

4. I am at a government facility and I receive a DNS error while retrieving my

password, what do I do?

Answer: Go to a command line prompt and type the following: Ipconfig /

flushdns (leave a space between G and the forward slash).