DHS Board Meeting OHR Updates. OHR11.15.pdf · *Right person –right job, competitive...

Office of Human Resources

Ann Burris

DHS Board Meeting – OHR Updates

Assistant Deputy Commissioner for Human Resources

11/15/2017

2Georgia Department of Human Services | Office of Human Resources 11/15/2017

Vision, Mission and Core Values

Vision

Stronger Families for a Stronger Georgia.

Mission

Strengthen Georgia by providing Individuals and Families access to services that promote self-

sufficiency, independence, and protect Georgia's vulnerable children and adults.

Core Values

• Provide access to resources that offer support and empower Georgians and their families.

• Deliver services professionally and treat all clients with dignity and respect.

• Manage business operations effectively and efficiently by aligning resources across the

agency.

• Promote accountability, transparency and quality in all services we deliver and programs we

administer.

• Develop our employees at all levels of the agency.


Today’s Agenda

1. DHS Employee Population

2. HR Staff Ratio

3. Agency New Hires

4. Agency Turnover

5. Strategic Plan

6. Contact Information

4Georgia Department of Human Services |

Employee PopulationFY18, FY17, & FY16

Office of Human Resources 11/15/2017

9105

9189 9184

93179292

8309

8370 8369

8427

8600 8690 8741

88358866

8907

90209043

8865

8777

86588631

85758619

8648 8646 8655

8799

8479 8494

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

FY18 FY17 FY16


HR Staff Ratio


HR Headcount – FY18 (Jul 1 – Oct 31, 2017)

88 w/avg. population of 9292 = 1:106

HR Headcount – FY17 (Jul 1, 2016 – Jun 30, 2017)

63 w/avg. population of 8369 = 1:133

Note: average ratio for social services & size comparable agencies = 1:86.


New Hires FY18 & FY17


Hires, 2284

Rehires, 578

Transfer In, 393

FY17 HIRES / REHIRES / TRANSFER INS

Total = 3255

Hires, 543

Rehires, 124

Transfer In, 78


Total = 745




Hires, 1566

Rehires, 550

Transfer In, 189


Total = 2305

Hires, 2878

Rehires, 477

Transfer In, 211


Total = 3566




Hires, 1397

Rehires, 301

Transfer In, 147


Total = 1845

Hires, 2127

Rehires, 368

Transfer In, 195


Total = 2690


Turnover FY18 & FY17


Note: Turnover data is pulled on the 10th of each month so data reflects through Sep 30, 2017.

Average HC, 8681

FY Turnover, 1730

FY17

T/O rate = 19.93%

Average HC, 9159

FY Turnover, 420

FY18

T/O rate = 4.59%




Average HC, 8810

FY Turnover, 1973

FY15

T/O Rate = 22.39%

Average HC, 8654

FY Turnover, 1803

FY16

T/O rate = 20.83%




Average HC, 8959

FY Turnover, 1546

FY13

T/O rate = 17.26%

Average HC, 8142

FY Turnover, 1572

FY14

T/O rate = 19.31%


OHR Strategic Plan2017 - 2019


STRATEGIES:

• Recruit and retain top talent with effective recruitment strategies, efficient

recruitment processes and the creation of a learning environment.

o Streamline recruitment documentation with Applicant Tracking

System (ATS)

Powered by – NeoGov

Planning phase began: September 2017

Projected roll-out: February – May 2018




STRATEGIES cont’d:

• Develop career path initiatives for staff

o Career paths designed:

Child Welfare Services (CWS)

Division of Aging Services (DAS)

Division of Child Support Services (DCSS)

Office of Family Independence (OFI)

Office of Financial Services (OFS)

o Job classification reviews:

Content: Job Code, Job titles, Pay Grades, Fair Labor Standards

Act (FLSA) classifications

Timeline: August – December 2017




STRATEGIES cont’d:

• Provide employees job relevant and continuous learning opportunities

via Learning Management System (LMS)

o Partnered with the Office of Enterprise Development (OED) to

deliver:

Skills for Successful Supervision (SSS)

Supervisor Leadership, Education and Development Academy

(LEAD)

Leadership Academy

Executive Leadership Training Program


OHR Strategic Plan2017 – 2019


OUTCOMES:

• Outcome 1: Maintain DHS Full-Time Staff annualized turnover rate of 20.68%

o SFY2017 – 19.93% = decrease of .75%

8654 86819159

1803 1730

420

20.68%

19.93%

4.59%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

DHS FY16 - Benchmark DHS FY17 DHS FY18

Strategic DHS Plan

Ave HC FY Turnover Turnover Rate




OUTCOMES cont’d:

• Outcome 2: Decrease the DFCS – Child Welfare Case Management Staff annualized

turnover rates DFCS reported from 36% to 18% by 6/30/2019

o SFY2017 – 29.14% = decrease of 6.86%

1857

21142264

691 616

129

36.50%

29.14%

5.70%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

0

500

1000

1500

2000

2500

Soc Svs Spec FY16 - Benchmark Soc Svs Spec FY17 Soc Svs Spec FY18

Strategic DFCS Soc Svs Specialist Plan





OUTCOMES cont’d:

• Outcome 3: Decrease the DFCS – OFI Case Management Staff annualized turnover

rates from DFCS reported 17% to 12% by 6/30/2019

o SFY2017 – 19.86% = increase of 2.86%

2121 20742192

389 412

111

18.50%

19.86%

5.06%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

0

500

1000

1500

2000

2500

Economic Support Spec FY16 - Benchmark Economic Support Spec FY17 Economic Support Spec FY18

Strategic DFCS Econ Support Specialist Plan


*Right person – right job, competitive compensation, and job enrichment/promotion

opportunities




OUTCOMES cont’d:

• Outcome 4: Maintain the DAS Advocates annualized turnover rates of 12.65%

o SFY2017 – 12.29% = decrease of .36%

166

179186

21 22

2

12.65%12.29%

1.07%

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

14.00%

0

20

40

60

80

100

120

140

160

180

200

DAS Advocate FY16 - Benchmark DAS Advocate FY17 DAS Advocate FY18

Strategic DAS Advocate Plan





OUTCOMES cont’d:

• Outcome 5: Decrease the DCSS Agents annualized turnover rates from 15.81 to

9% by 6/30/2019

o SFY2017 – 19.87% = increase of 4.06%

544508 498

86 101

27

15.81%19.87%

5.42%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

0

100

200

300

400

500

600

DCSS Agent FY16 - Benchmark DCSS Agent FY17 DCSS Agent FY18

Strategic DCSS Agents Plan


*Right person – right job, competitive compensation, and job enrichment/promotion

opportunities




Priorities to support strategic plan:

• HR Training Academy

• Policy Reviews & Updates

• Customer Service Survey

o Response rate = XX%

o Analyzing results

o Identifying top three areas for improvement

• HR Town Hall Meeting(s)

o Improve communication (#2Way)

o Provide updates


Questions

Ann Burris, SPHR, SHRM-SCP, IPMA-SCP

Assistant Deputy Commissioner for Human

Resources

[email protected]

404-232-7289

mailto:[email protected]

DHS Board Meeting OHR Updates. OHR11.15.pdf · *Right person –right job, competitive...

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