DEVELOPING THE COACHING SKILLS OF YOUR MANAGERS AND LEADERS

? HOW WOULD YOU

DESCRIBE YOUR

MANAGER TRAINING

AND DEVELOPMENT?

? WHAT IS YOUR

MANAGERS BIGGEST

CHALLENGE WHEN

COACHING EMPLOYEES?

WHAT WE HOPE YOU’LL TAKE-AWAY

How coaching can improve the performance of your

employees and organization.

How to develop your managers coaching skills based on

leadership styles.

How to develop a coaching method/model that will work

for your managers and organization.

GREAT SPORTS COACHES

WHY COACHING SKILLS ARE IMPORTANT FOR YOUR MANAGERS?

Organizations with senior leaders who

coach effectively and frequently

IMPROVE BUSINESS RESULTS BY

SOURCE: BERSIN BY DELOITTE

21%

According to CEO’s the top missing skills of

mid-level managers are COACHING SKILLS.

BERSIN BY DELOITTE

Coaching is a process that enables learning and

development to occur and thus performance to

improve.

To be successful a Coach requires a knowledge and

understanding of process as well as the variety of

styles, skills and techniques that are appropriate to

the context in which the coaching takes place.

Eric Parsloe, The Manager as Coach and Mentor

“

BUSINESS COACHING

EXECUTIVE COACHING

CAREER COACHING

LIFE COACHING

WHAT IS COACHING?

COACHING AND LEADERSHIPEN

CO

UR

AG

EMEN

T

EMPOWERMENT

DIRECTION AND ORDERS

FEEDBACK AND PRAISE

ROOKIE:

HiTell, LoPraise

CONTRIBUTOR:

HiTell, HiPraise

KEY PLAYER:

LoTell, HiPraise

CAPTAIN:

LoTell, LoPraise

SOURCE: Coaching

Skills: Leadership Styles

(Part 2 of 5), ej4

COACHING AND LEADERSHIPEN

CO

UR

AG

EMEN

T

EMPOWERMENT

ROOKIE:

HiTell, LoPraise

CONTRIBUTOR:

HiTell, HiPraise

KEY PLAYER:

LoTell, HiPraise

CAPTAIN:

LoTell, LoPraise

SOURCE: Coaching

Skills: Leadership Styles

(Part 2 of 5), ej4

COACH AND COACHEE

KEY FACTORS

PERSONALITIES

LEARNING PREFERENCES

DISTANCE AND TECHNOLOGY

COMFORT

RELATIONSHIP OBJECTIVES

RELATIVE EXPERIENCE

GoalsRealityOptions

Will

Current RealityIdealGapsAction

Review

ContractingListeningExploring

ActionReview

OutcomeSituation

Choices/ConsequencesActions Review

Spot The OpportunityTailor The Intervention

Explain The TaskEncourage

Review

Clarify The IssueOpen Up Resources

Agree The Preferred FutureCreate The JourneyHead For Success

COACHING MODELS

COACHING MODELS

Help the coach assess current performance

Help develop a plan to close gaps or

improve performance

Identify gaps or areas for performance

improvement

How to deliver and act on the plan

Coaching is building

one-on-one relationships and

managing a process that result in

specific improved performance in

targeted areas.

SUCCESSFUL COACH

RELATIONSHIPSPROCESS

IMPROVED

PERFORMANCE

Today’s coaches must be multi-functional, and be

equally competent as a manager, tactician, trainer,

psychologist, physiologist, and sometimes even a

counselor. You simply cannot coach the same way as

you did ten, fifteen, or twenty years ago for a number

of reasons.

Gary Curnee, Professional Coach and Blogger

“

A

SUPERVISION

AND

COMPLIANCE

ACHIEVEMENT

OF

GOALS

At any given time, a manager will function someplace on this continuum . . . .

MANAGER OBLIGATIONS

A COACHING PROCESS CHECKLIST

Positive approach

Future orientation

Two-way communication

Coach listens more than talks, employee must be

committed to frank discussion about needs

Coach heavily invested in success of employee

Commitment to continuous learning by BOTH parties

Desire for improvement

ESSENTIAL TRAITS, BEHAVIORS AND SKILLS FOR COACHES

TRAITS• Positive • Future-oriented• Curious

BEHAVIORS• Continuous Learner• Outward Focus • Active, Engaged Listener

SKILLS• Collaboration• Learning Facilitator• Educator/Teacher

COACHES TOOLKIT

COMMUNICATION PERFORMANCE

MANAGEMENT

BUSINESS

ACUMEN

EMOTIONAL

INTELLIGENCE

1. Identify obstacles to

employee success

2. Find solutions or ways to

overcome obstacles

3. Establish agreed upon

definitions of success and

plan of action

4. Gain commitment and

engagement

KEY SKILLS• Active listening

• Learning to frame

and ask effective

questions

• Courageous

conversations

COMMUNICATION

QUESTIONS A MANAGER SHOULD ASK3

Does the employee have the

capacity to perform?

Is the employee curious?

Does the employee have a

positive attitude?

PERFORMANCE MANAGEMENT

1. Identify strengths and

weaknesses

2. Outline goals and objectives

3. Understand how to prioritize

and capitalize on strengths

4. Improve performance in

targeted areas

KEY SKILLS• Understand

employee

engagement and

motivation

• Goal setting

• Delegation

BUSINESS ACUMEN

1. Professional level

understanding

2. Influencers and key

stakeholders

3. The decision-making

process

KEY SKILLS• Business

operations and

functions

• Making decisions

• Industry

knowledge

EMOTIONAL INTELLIGENCE

KEY SKILLS• Self awareness,

motivation and

regulation

• Build effective

relationships

1. Guide employees through

workplace conflicts and

difficult situations

2. Adaptability in a fast-

changing work world

3. Positive response to diversity

in thought and culture

To be successful, a coach requires a knowledge and

understanding of process as well as the variety of

styles, SKILLS AND TECHNIQUES that are appropriate

to the context in which the coaching takes place.

Eric Parsloe, The Manager as Coach and Mentor

“

Mentoring is off-line help by one person to another in

making significant transitions in KNOWLEDGE, WORK

OR THINKING.

Clutterbuck, D & Megginson, D, Mentoring

Executives and Directors

“

How you can develop a coaching method/model that will

work for your managers and organization.

KEY TAKE-AWAYS

Essential traits, skills and behaviors to focus your

manager and leader development efforts.

Online learning resources from BizLibrary to develop the

coaching skills of your employees.

DEVELOP THE COACHING SKILLS OF YOUR MANAGERS

DEVELOP THE COACHING SKILLS OF YOUR MANAGERS

DEVELOP THE COACHING SKILLS OF YOUR MANAGERS

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