Developing Managing A Training Team
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Welcome! Developing & Managing a Training Team Your Facilitator – Shari Ward
description
Used as part of the "Managing Training" Series for ASTD-Cascadia Chapter.
Transcript of Developing Managing A Training Team
Welcome!Developing & Managing
a Training Team
Your Facilitator – Shari Ward
Developing & Managing a Training Team
My Ideal Leader
Respectful Empa
thet
ic
Active Listener
Removes Barriers
Champion
Observant
Kind
Wayne Young
Advocate
Developing & Managing a Training Team
Learning Objectives
Identify effective leadership characteristics.
Complete a competency assessment for a staff position.
Identify the six-step process for building a team culture.
Developing & Managing a Training Team
Learning Objectives (cont.)
List the criteria for giving feedback.
Identify the different types of questions and under what circumstances they are most effectively used.
Developing & Managing a Training Team
Leading versus Managing
“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.”
~~ Stephen R. Covey
Developing & Managing a Training Team
Effective Leadership
1. What characteristics made _____________________ effective?
2. Think of the least effective leader you’ve worked for; what was the situation and how long did you remain in it?
Developing & Managing a Training Team
Effective Leadership (cont.)
3. What characteristics caused that person to be ineffective?
4. Now, list five additional characteristics of an effective leader.
Developing & Managing a Training Team
Interviewing
Three questions you need to ask yourself:
1. What will make this candidate a good fit for the job?
2. What is the evidence that this candidate is a good fit for the job?
3. What is the evidence that this candidate is not a good fit for the job?
Developing & Managing a Training Team
Build Your Team
Competency Assessment Worksheet
Job Description
Resume
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Exercise
Focus on one measurable skill from the job description.
Identify key responsibilities and requirements.
Discover evidence of strengths and weaknesses.
Craft competency-based questions.
Developing & Managing a Training Team
One-Person Department?
How do you accomplish more with less?
Developing & Managing a Training Team
Team Culture: Six-Step Process
Step Critical Question
Define team’s purpose. Why do we exist as a team?
Write a team vision statement.
What do we want to look like as a team in the future?
Developing & Managing a Training Team
Team Culture: Six-Step Process
Step Critical Question
Define the goals and objectives.
What goals and objectives do we need in place to reach our vision?
Identify strategies and tactics.
What strategies and tactics will be implemented to reach our goals and objectives?
Developing & Managing a Training Team
Team Culture: Six-Step Process
Step Critical Question
Delineate team roles and responsibilities.
What roles and responsibilities and what support systems are needed for us to function successfully as a team?
Set standards, norms, and expectations.
What will guide our development and behavior in this work environment?
Developing & Managing a Training Team
Tuckman Model (cont.)
adjourning
Developing & Managing a Training Team
Motivation
Establish the environment.
Ask the right questions.
Brainstorm ideas!
Developing & Managing a Training Team
Exercise
Work in your group to brainstorm ideas that are:
No costLow costHigh cost
Developing & Managing a Training Team
Coach Your Team
“Feedback is the breakfast of champions.”
~~ Ken Blanchard
Developing & Managing a Training Team
Coach Your Team (cont.)
Effective Goals:
Measurable
Challenging yet achievable
Clearly stated behavior
Developing & Managing a Training Team
Coach Your Team (cont.)
It doesn’t take a lot of time:
Can you spare a minute?
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Giving Feedback
Build the emotional bank account:Building productive relationshipsCatch people doing things rightGive feedback with careHandle differences productivelyCelebrate success
Developing & Managing a Training Team
Exercise
Rewrite the feedback statements to be:Specific, descriptive of behaviorBased on objective criteriaTimelyBased on facts, observations
Developing & Managing a Training Team
The Fine Art of Questioning
Open-ended
Closed
Leading
Limited Choice
Linking
Probing
Reminder
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Exercise
Write your scenario statements.Choose one scenario to practice.One person receives the feedback and
one person observes the interaction.The receiver and observer will provide
feedback on how the message was perceived.
Switch roles until all three have practiced.
Developing & Managing a Training Team
Coaching Plan
Working One-on-One
Orchestrating Learning Opportunities
Enhancing Self-Reliance
Recommended Resources
Overcoming Obstacles
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Insight and Action
Identify three insights gained from our session.
Contract with yourself for three actions.Willing to share?
Developing & Managing a Training Team
Bibliography
Referenced in materialsSuggested readingsLove to hear your favorites!
Thank You!
I would love to hear about your successes and challenges
