E-Leaders 2014 : Meeting of the OECD Network on E-Government

Improving Governance for Better Digital Strategies

22-23 September 2014, Copenhagen, Denmark

Detailed Agenda

www.oecd.org/governance/eleaders

Detailed Agenda

Monday 22 September 2014

The participation of OECD partner countries, representatives from business, academia and civil society is welcome during the first day of the meeting (full day).

8.00: Breakfast and registration

9.00 Opening remarks

9.00: Mr. Bjarne Corydon, Minister of Finance, Denmark

9.15: Ms. Mari Kiviniemi, Deputy Secretary General, OECD

9.25: Ms. Corinne Charette, CIO Canada,

Chair of the OECD Network on E-Government

Session 1: 9.45: Participatory public sector change

How are citizens, public servants, policy makers and other key actors engaging and joining

up for public sector reform?

The OECD Recommendation of the Council on Digital Government Strategies emphasises

that government should develop and implement digital government strategies which,

among others, ensure transparency, openness and inclusiveness, and encourage

engagement and participation of public, private and civil society stakeholders in policy

making and public service design and delivery.

The steady integration of digital technologies (e.g. cloud computing, social media, mobile

technologies) is giving rise to new forms of public engagement and relationships in public,

private and social spheres. New digitally enabled opportunities for collaboration and

participation are increasingly finding their ground, actively allowing stakeholders to shape

political priorities, and design and co-deliver public services. This increases citizens and

businesses expectations to public governance approaches that give them a more central

role in driving forward the development of public policies and services.

The session will discuss country experience in mobilising and sustaining a culture of change,

inside as well as outside governments, to ensure commitment to digital reforms. It will

address key questions such as:

OECD E-Leaders 2014 – Detailed agenda

What difference are digital initiatives for citizens’ engagement really making in

people’s lives? Is a new paradigm for representative democracy emerging?

To what extent is there a trade-off between stakeholders’ inclusion and effective

decision making? Do governments tend to focus on political decisions rather than on

their implementation?

How do digital technologies change the main interface to service provision and

public engagement at the local levels of government?

Moderators: Ms. Susan Attard, Deputy Town Clerk, City of London, and Mr. Rolf Alter, Director of Public Governance, OECD.

Lead intervention: Ms. Lisa Schlosser, Deputy CIO, OMB, United States

12.00-13.30 Lunch

- including 2 short business interventions –

Session 2: 13.30: Governance to ensure full scale implementation and benefits realisation

How are governments ensuring effectiveness and scalability of public sector welfare innovation achieved through digitisation?

The OECD Recommendation of the Council on Digital Government Strategies aims to support a cultural shift in the public sector; from using technology mainly to support better operations and administration to integrating digital strategies in the shaping of overarching policies and strategies to create public value from a user perspective, including both sector policies and modernisation agendas. This allows for better services to businesses and citizens, for example through greater empowerment, autonomy, flexibility and personalisation, but also through higher efficiency.

In a context of increasing digitisation of labour intensive processes to produce public services, fragmented experiences are emerging, particularly from small scale experiments (e.g. on tele-medicine, e-learning, and digital care), new governance approaches are needed. This session will discuss how to scale up innovative projects at a national level through the use of different governance tools and institutional mechanisms such as CIO councils, business cases, capacity building, and instruments for benchmarking, monitoring and benefits realisation.

The session will elaborate on key questions such as:

How can national governance ensure aligned leadership from the center of government, while encouraging local innovation and commitment to modernization?

How can we re-focus digital service provision beyond administrative procedures, emphasizing effective digital transformation of the production of public services (such as health, education, care) to create value for citizens? Can better outcome and productivity measures help make the necessary linkages?

OECD E-Leaders 2014 – Detailed agenda

How can governments ensure genuine commitment to transformation from the “front end” or “street level” professionals in the digitization of public services, such as health, education and care?

Moderators: Ms. Nina Husfeldt Clasen, Head of Division, Centre for Efficiency and Analysis, Danish Agency for Digitisation, and Mr. Edwin Lau, Head of Division for Public Sector Reform, OECD.

Lead Intervention: Mr. Domingo Molina, CIO, Spain

15.30-16.00 Coffee break

Session 3: 16.00: Improving the evidence base:

Increasing public performance through data analytics

How can governments improve and manage their performance and service delivery through

the systematic creation, use and analysis of data?

The OECD Recommendation of the Council on Digital Government Strategies highlights the

need to create a data driven culture in the public sector, exploiting the increasing amounts

of digitally available public and private data, providing an unprecedented source of value.

The opening of government data is defining new opportunities for policy making, public

sector innovation and performance management in public service delivery.

While open government data hold potentials for private sector growth, increased citizens engagement and accountability, among others, this session will explore emerging government experience in collecting and analysing large amounts of data, particularly for nudging communication, smoothing service transactions, and managing and personalising public service delivery. It will include key questions such as:

How can government data help create an outcome-led public sector through the

development and increasing use of behavioral insights to improve performance?

Are privacy and security concerns the main challenges impeding a fast take up of big

data in governments? Is change management or data and information management the

issue at stake?

How can government better ensure the capabilities to exploit the potentials of big data

to improve public policy and service delivery? For example with regard to

customer/citizens relationship management, automating, simplifying and personalizing

its relations to citizens and businesses?

Moderators: Ms. Kathy Settle, Director for Digital Policy and Departmental Engagement,

United Kingdom and Ms. Barbara Ubaldi, Project Manager, OECD.

Lead intervention: Mr. Steve Crossan, Product Manager, Google Pulse

OECD E-Leaders 2014 – Detailed agenda

Closure of first day

18.00: Governance reforms for Better Digital Government: Wrapping op the day

Ms. Ann Steward, rapporteur

18.10: Thank you – the importance of engagement in digital government strategies

Mr. Edwin Lau, Head of Division for Public Sector Reform, OECD

Cocktail and dinner

18.15 Cocktail

Welcome by Mr. Lars Frelle-Petersen, Director-General, Danish Agency for Digitisation

Short introduction to the historical surroundings

19.00 Dinner at Eigtveds Pakhus

OECD E-Leaders 2014 – Detailed agenda

Tuesday 23 September 2014

The second day of the meeting is reserved for national delegations (half day).

Session 4: 9.00: Moving policy guidance forward: A Toolkit to Support Implementation

How can the OECD Recommendation on Digital Government Strategies, approved by the OECD Council 15 July 2014, be made operational?

This session will discuss options to secure the impact of the OECD Recommendation on the adoption and implementation of national digital government strategies and to engage national delegates in the development of a “Toolkit to support the implementation and monitoring of the Recommendation”.

The 49th Meeting of the Public Governance Committee highlighted the need to support the

member countries through the development of a policy toolkit. This policy tool kit will

include an important digital government strategy component.

The policy tool kit should support the implementation of the Recommendation, ensuring

also the monitoring of the implementation.

9.00: The Recommendation of the Council on Digital Government Strategies

9.20 Requirements for a policy Toolkit: Framework and different approaches for

content development and delegates’ engagement.

10.00 Break-out sessions

Pillar 1: Engaging Pillar 2: Making policy

Pillar 3: Implementing

Break-out 1: 10.10-10.40

Red group Blue group Green group

Break-out 2: 10.40-11.10

Green group Red group Blue group

Break-out 3: 11.10-11.40

Blue group Green group Red group

11.40-12.00 Coffee break

Wrap-up of breakout sessions

12.00 Group reports and discussions - the way forward for the OECD E-Leaders

Ms. Ann Steward, rapporteur and moderator

OECD E-Leaders 2014 – Detailed agenda

Closure of second day

13.00 Ms. Corinne Charette, Chair’s summary and closing remarks

13.10 Mr. Lars Frelle-Petersen, Director-General, Danish Agency for Digitisation,

closing remarks

13.20 Mr. Edwin Lau, Head of Division, OECD, closing remarks

OECD E-Leaders 2014 – Detailed agenda

Logistics, registration and information

The 2014 OECD E-Leaders meeting is hosted by the Danish Government, Agency for

Digitisation, and will be held on 22-23 September in central Copenhagen, Denmark.

The meeting venue is:

Eigtveds Pakhus, The Ministry of Foreign Affairs, Asiatisk Plads 2 G, Copenhagen.

Country representatives and other participants can register now for the meeting by

contacting: eleaders@oecd.org. For any special requirements regarding the dinner Monday

22 September, please contact int@digst.dk, using the subject “E-Leaders”.

For any further questions please contact:

OECD:

Ms. Barbara Ubaldi, E-Government Project Manager: barbara.ubaldi@oecd.org.

Danish Agency for Digitisation:

Mr. Yih-Jeou Wang, Head of International Co-operation: yjwan@digst.dk.

Follow us on:

Web: www.oecd.org/governance/eleaders

Twitter: @OECDgov and #eleaders

OECD E-Leaders 2014 – Detailed agenda

Leisure programme: Visit to Copenhagen

Want to take a walk in wonderful Copenhagen? The Danish hosts invite you to join a guided

tour, where you will discover many of the beautiful sights in Copenhagen. Eigtveds Pakhus

will serve as point of departure and arrival of the tour, scheduled Tuesday afternoon from

14.00 to 17.00.

Please register separately by email to int@digst.dk, using the subject “E-Leaders”.

See also www.visitcopenhagen.com for more information about Copenhagen.

The Danish Royal Guard – digital governance inspiration?

E-Leaders 2014 : OECD High Level Meeting on E-Government

Governance Reforms for Better Digital Government

22-23 September 2014, Copenhagen, Denmark

Agenda Highlights

www.oecd.org/governance/eleaders