Deploying SugarCRM on Public Clouds

Deploying SugarCRM on Public Clouds

October 13, 2011

©2011 SugarCRM Inc. All rights reserved.


@jsysmans

http://www.linkedin.com/in/jsysmans

[email protected]

SugarCRM: Global CRM Leader

BusinessLeading provider of Open Source CRM

SoftwareFounded April 2004 in Cupertino,

California Europe Head Office in Munich, Germany

Market Traction3rd largest global CRM Provider850,000+ users, 60,000+ organizations5,500+ Customer in 80 Countries

Fastest Growing 60%+ annual billings growth > 10 Million downloads Cash flow positive

Leader Position in CRM for

Midmarket - June 2010

SugarCRM: Mission Statement

Empowering every company in the world to gain and retain customers with the

most open, flexible and intuitive relationship management solutions.

Agenda


Announcement

Deployment Models

Customer Testimonials

Metrics

Public Cloud

Announcing: Sugar on IBMSmartCloud

Run Sugar on IBM SmartCloud Enterprise

Combine benefits of Cloud computing with Enterprise grade security and SLAs

Adds 6 datacenters around the world (NA, EU, APAC)

Sugar image is pre-installed, simple click to deploy

BYOL* or One Stop Shop through reseller

*Bring Your Own License

Deployment Models: Sugar Open Cloud


CustomerNetwork

Sugar PartnerCloud

Deployment Models: Sugar Cloud

04/10/2023 ©2011 SugarCRM Inc. All rights reserved. 8

Sugar On-Demand

2 datacentersUSAUK

Backed by SLA

Every customers gets a Sugar on-demand instance

Deployment Models: Customer Network


On site

Behind your firewall

Does not require Internet connection

Access in the browser

You have full control

Deployment Models: Partner Cloud


300+ partners globally

Many offer Cloud services

Deployment Models: Public Cloud


Amazon EC2

IBM SmartCloud Enterprise

Rackspace Cloud

Windows Azure

Deployment Models: What Customers Look For


Security and Compliance

Segregated data

Scalability

Reliability

Performance

Flexibility

Global Reach

Choice and Control

Deployment Models: Global Reach


Sugar On-Demand + Public Cloud + Partner Cloud Countries

Amazon EC2


Most popular

Available since Sept 2009

BYOL

One stop resellers

Amazon EC2: Editions Distribution


February through September 2011

Amazon EC2: Global Reach


United StatesNorthern CaliforniaNorthern Virginia

EuropeIreland

AsiaSingaporeTokyo

Amazon EC2: Geographic Distribution


February through September 2011

Amazon EC2: Easy Deployment


Case Study: BitNami

Easy deployment

Handle configuration

http://bitnami.org/stack/sugarcrm



Amazon EC2: Partners


Some of the Sugar Partners with extensive EC2 experience are:North America

Plus Consulting DataSync Levementum

EMEA OpenSymbol Provident CRM

Latin America Lampada Global PalmTree Consulting

APAC OSSCube

IBM SmartCloud Enterprise

Run Sugar on IBM SmartCloud Enterprise

Combine benefits of Cloud computing with Enterprise grade security and SLAs

Adds 6 datacenters around the world (NA, EU, APAC)

Sugar image is pre-installed, simple click to deploy

BYOL* or One Stop Shop through reseller

*Bring Your Own License

IBM SmartCloud Enterprise: Global Reach


North AmericaUSA, ColoradoUSA, North CarolinaCanada, Ontario

EuropeGermany

AsiaSingaporeJapan

IBM SmartCloud Enterprise: Customer Story

Problem: Needed to scale infrastructure to accommodate future needs.

Solution: Highland Solutions, a Sugar & IBM Value Added Reseller, quickly got HI-Way up-and-running on the IBM SmartCloud.

Benefit: Significantly reduced operating costs.

IBM SmartCloud Enterprise: Partners


Some of the Sugar Partners who started with IBM SmartCloud are:North America

Highland Solutions Levementum TechAdvisors

EMEA OpenSymbol

Rackspace Cloud


BYOL

One Stop Resellers

Rackspace Cloud: Global Reach


United StatesIllinoisNorthern VirginiaTexas

EuropeUnited Kingdom

AsiaHong Kong

Rackspace Cloud: Partners Success Story


Case Study: Epicom

Rackspace Cloud gives every SugarCRM customer their own virtual server.

Rackspace’s new state-of-the-art data center yields far better performance and security compared to shared hosting environments.

Windows Azure


BYOL

One Stop Resellers

Windows Azure: Global Reach


United StatesIllinoisTexas

EuropeIrelandNetherlands

AsiaHong KongSingapore

Windows Azure: SugarCRM is a Long Term Microsoft Partner

PHP Partnership and support agreement

Featured Microsoft open source partner

Featured on Microsoft Web App Gallery

Sugar runs on Microsoft stack Support for Microsoft SQL

server Support for Windows Azure Member of the Azure Advisory

Board

http://www.microsoft.com/opensource/partners.aspx

http://www.microsoft.com/web/gallery/sugarcrm.aspx

http://www.google.com/url?sa=t&source=web&cd=1&ved=0CCEQFjAA&url=http://download.microsoft.com/download/7/9/c/79c2a342-e8a1-44bc-b11d-8fc06b0df12a/sugarcrm_casestudy.pdf&rct=j&q=Open%20Source%20Provider%20Gains%20Microsoft%20Technical,%20Marketing%20Assistance;%20Sees%20Sales%20Climb&ei=To_cTcKLF4T0swPw1MSRBw&usg=AFQjCNEe5MUNKGXLshT0YrGdz84rH4Rdzg&cad=rja

http://developers.sugarcrm.com/wordpress/2010/09/10/sugarcrm-compatibility-with-the-microsoft-sql-server-driver-2-0/

http://blogs.msdn.com/b/interoperability/archive/2010/04/16/microsoft-interoperability-at-sugarcon-2010.aspx

http://www.totalenforcement.com/PDf/roster.pdf

http://www.microsoft.com/showcase/en/us/details/3101a2c9-8edd-498b-9bf0-9534a2dce933

Why The Public Cloud Matters


Security and Compliance

Segregated data

Scalability

Reliability

Performance

Flexibility

Global Reach

Choice and Control

Sugar on Public Clouds Is CRM Made…

Easy: Pre-installed images make provisioning very easy. All you need to do is bring your own license

Flexible: You can fine tune Sugar to meet you very specific requirements

Open: You have direct database access so you can make deep customizations

Global: You have a choice of global datacenters; close to where your end-users are

Simple: We’ve taken the guess work out of configuring your deployment with a performance benchmarking white paper for IBM SmartCloud

Deploying SugarCRM on Public Clouds

Technology

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