Why choose SugarCRM
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Transcript of Why choose SugarCRM
Why Choose
SugarCRM
About SugarCRM
• Complete all-in-one CRM solution – no additional licence
fees for additional modules (eg marketing)
• 3rd largest global CRM Provider by seats (Forrester)
• IBM Global Alliance Partner ( IBM has 70K+ Sugar users)
• 1.2M+ users, 80,000+ organisations
• Open platform providing unmatched flexibility and
adaptability to business needs, and ease of integration with
other applications
• Value for money: annual licence fees up to 50% cheaper than
alternate CRMs
• Customer’s choice of hosting solution – Sugar cloud; other
cloud based options; on your premises
Why Choose
SugarCRM
Flexible hosting options
A software-as-a-service (SaaS) cloud offer, hosted and managed by SugarCRM
Host Sugar in the cloud: eg: Amazon
Web Services
Hosted and managed by a Sugar partner on
their cloud
Host and manage Sugar on your own network and servers behind your own firewall
A premium Sugar On- Demand service, managed by Sugar and hosted on IBM
Recommended action: Ask other CRM vendors if they offer cloud-based and on premise hosting options. This is especially important in regulated industries and geographies where data privacy and ownership is an issue.
Why Choose
SugarCRM
All core CRM functionality included
Complete all-in-one CRM software that
provides all sales, marketing and
support tools 'out of the box', at no
extra cost.
Some other CRMs provide separate
tools and pricing for sales, marketing
and customer service functionality,
meaning you have to pay multiple
products to fulfill core CRM needs.
REPORTING
Dashboards
Marketing Analytics
Sales Trends
Case Reports
Customer Profiles
MARKETING
Multi-channel Campaigns
Campaign Wizard
Web-to-lead Form
Email Marketing
Lead Management
COLLABORATION
Email Client
Project Management
Wireless & Office Client
Outlook Plug-In
Activity Management
PLATFORM
Role Managem
ent Workflow
Custom Fields
Module Loader
Dashlets
Access Control
Layout Editor
Module Builder
Homepage Layout
Exchange Apps
SALES
Opportunity Management
Contact Management
Forecasting
Account Management
Quotes & Contracts
SUPPORT
Case Management
Inbound Email
Bug Tracking
Knowledge Base
Self-Service Portal
Recommended action: Ask other CRM vendors if they include all-in-one core CRM functionality (sales, marketing, support, social CRM, mobile CRM) at a single price.
Why Choose
SugarCRM
Clear pricing model
Sugar PurePrice™
• Clear, simple and predictable pricing
• Range of editions to meet your needs
• No hidden fees or forced upgrades
• Sales, marketing, support automation all included
• No separate “clouds”
Recommended action: Check that you won’t pay extra for features you don’t need, while ensuring you get all CRM functionality you need at a single, easy to understand price.
Why Choose
SugarCRM
No hidden fees
No hidden fees with SugarCRM:
• Integrate and customise without penalty
• No charge for API calls
• No mobile upcharge
• Use workflows with any edition
Some other CRMS, including Salesforce, charge you extra to:
• Integrate your CRM with other key applications such as a website, customer portal or ERP
• Use API calls
• Have full mobile access
• Use workflows
Recommended action: Some CRM systems are full of hidden fees, forced upgrades, and additional costs for the latest functionality. Check they don’t charge you extra to access the above must-have CRM capabilities.
Why Choose
SugarCRM
Considering Salesforce? Ask Salesforce to share with you their 40+ page document that outlines the myriad ways your total costs can increase based on system usage.
Low Total Cost of ownership (TCO)
3-year total cost of ownership SugarCRM vs Salesforce, including hidden fees* * Based on Sugar Enterprise Edition compared to Salesforce Enterprise Edition for 100 users. Source: pricing on website: http://www.salesforce.com/crm/editions-pricing.jsp http://www.sugarcrm.com/pricing
Recommended action:
Consider the types of hidden and additional fees other CRMs may charge when calculating your annual CRM spend:
• API calls and data overages,
• Mobile access,
• Mobile application customisation fees.
Why Choose
SugarCRM
Widely recognised by leading market analysts Named a “Visionary” in the 2013 Gartner Magic Quadrant for Salesforce Automation.
• Strengths in mobile device, user interface & social technology strategy
• Attractive, easy-to-understand pricing model
• Flexible customisation environment
• Cloud-neutral strategy
Recognised as a Leader in the CRM suite market by Forrester Research.
• Excellent usability, strong mobile support, flexibility, and strong overall sales functionality.
Recommended action: Check that the CRMs you are comparing are widely and consistently recognized by research and advisory firms over the years.
Why Choose
SugarCRM
Highly flexible and adaptable platform REPORTING
MARKETING
PLATFORM and INFRASTRUCTURE
SALES SUPPORT
REPORTING & ANALYTICS
MARKETING SALES SUPPORT
BACK-END SYSTEMS
INFRASTRUCTURE & INTEGRATION
SOCIAL & COLLABORATION
CONTACT CENTER & TELEPHONY
Recommended action: Check that the CRMs you are comparing are flexible in terms of configuration, customisation, and integration to third-party business applications and tools.
Why Choose
SugarCRM
Global organisations have chosen SugarCRM
SugarCRM has been adopted by some of the largest firms, including IBM, which has chosen Sugar as the go-to option for its enterprise clients and replaced 67 000 Oracle seats with Sugar.
IBM selected SugarCRM for 3 main reasons:
• Its intuitive and easy-to-use interface
• The open source nature of SugarCRM
• Its flexible hosting options
Recommended action: Check that the CRMs you are comparing support large-scale CRM implementations and have established credibility in the Enterprise market.
Why Choose
SugarCRM Why Choose
SugarCRM
Conclusion… SugarCRM
• Can easily be modified, extended and integrated with other business applications
and data sources with any editions, to meet changing needs quickly and effectively, and to
enable a wide range of solutions, at relatively low cost.
• Provides flexible hosting options – on public clouds, private cloud, on premise.
Depending on your resources and business requirements, you can choose the hosting
model that best suits your organisation.
• Offers compelling value. The licensing model is highly inclusive, meaning that access to
functionality, storage and usage is either not constrained, or far less constrained than
competitive CRM, including major competitor Salesforce.
• Is the fastest growing CRM company globally, and recognised by Gartner as a CRM
Visionary.
Why Choose
SugarCRM
Try Sugar for free for 30 days
Why Choose
SugarCRM
About
Loaded
At Loaded, we focus on delivering smart solutions to unlock your
customer relationship potential.
We utilise CRM, marketing automation and business intelligence software, and bring our business, marketing and technical expertise
to the task of designing, delivering & supporting the right solution for your organisation.
About
Loaded
About Loaded
Smart solutions to unlock your customer potential.
• Founded in 1995 as a web development business.
• Delivering business impact through CRM, Web, Marketing Automation and Business Intelligence
solutions.
• Partnered with SugarCRM in 2005, attracted to open source model, flexibility and value. SugarCRM Gold
Partner since 2006.
• Broadened offering over last 7 years to encompass ‘total CRM journey’ with a wide range of CRM
integrations enabling business impact and ROI.
• Clients sectors include IT products and services; not for profit; financial services; accounting firms; retail;
manufacturing/wholesale; and federal and state government.
About
Loaded
Loaded serves clients across a range of sectors, from higher education to government; not for profit to financial services; information technology to retail.
Our clients
About
Loaded
Our partners Loaded partners with world leading technology providers to ensure we have the best software, infrastructure and supporting tools at our disposal, to support client needs.
SugarCRM is the world’s fastest growing CRM application. Recently named in the Gartner Magic Quadrant as a Visionary for Sales Force Automation
Pardot is a leading SAAS marketing automation tool
recently acquired by Salesforce.com
Hubspot is a comprehensive, all-in-one marketing platform
JasperSoft is a cloud based business intelligence application with an exciting entry-level solution offered in partnership with Amazon Web Services bringing enterprise level BI to any business
About
Loaded
Contact
1300 LOADED Email: [email protected]
Website: loadedtech.com.au
Address:
Ground Floor, 221 Miller Street,
North Sydney, NSW 2060. Australia
About
Loaded