FY 2012/Second Quarter

INTRODUCTION ................ 2

EXECUTIVE SUMMARIES

PUBLIC SAFETY ..................................... 4

ECONOMIC DEVELOPMENT & REDEVELOPMENT ............................... 6

HUMAN CAPITAL ................................. ...7

GOVERNANCE……………………………..8

INFRASTRUCTURE & TRANSPORTATION………………………9

NEIGHBORHOODS ................................ 10

ENVIRONMENT & ENERGY .................. 12

DEPARTMENTAL GRAPHS

BUDGET & FINANACE……………………….N/A

COMMUNICATIONS .................................... . 14

COMMUNITY REDEVELOPENT AGENCY ... 15

GAINESVILLE FIRE RESCUE ....................... 17 GAINESVILLE POLICE DEPARTMENT ........ 19

GENERAL SERVICES ................................... 22

HUMAN RESOURCES………………………..N/A

NEIGHBORHOOD IMPROVEMENT .............. 24

PARKS, RECREATION & CULTURAL AFFAIRS ... 26

PLANNING & DEVELOPMENT SERVICES....27

PUBLIC WORKS ............................................ 29

REGIONAL TRANSIT SYSTEM ..................... 30

RISK MANAGEMENT…………………………N/A

NOTE: SOME DEPARTMENTS ONLY HAVE ANNUAL GRAPHS, THEREFORE ARE NOT

AVAILABLE FOR THE QUARTER.

Department Management

Plans Quarterly Report

ALIGNING DEPARTMENT MISSIONS

WITH CITY COMMISSION GOALS AND

INITITATIVES

2

INTRODUCTION The purpose of this report is to display the status of performance measures/indicators which departments around the City have been tracking. Some of these measures demonstrate activities that lead to the accomplishment of more than one strategic goal, reflecting the overlapping, team approach to goal achievement. It has always been anticipated that departments would continually perfect their management plans, and narrow their focus to the goals, initiatives and activities that most readily address the City’s core mission and vision. This report is organized in two sections; both sections aligned with the seven City Commission Goals. The first section gives an overview of the activities that either directly influences a City Commission initiative or that are an important part of the department’s day-to-day functions. Through the use of graphs, the second section is a visual depiction of performance within each of the major goal areas by department. These graphs show performance by including all (or a variation of) quarters from FY 2009 through FY 2012, or performance for FY 2012 compared to a target for those areas previously not measured. Any FY 2012 data will only be comprised of the first quarter results. As each quarter progresses and additional information is added to these reports, the overall performance and achievement of goals will be evident. Management will be able to adjust plans and activities accordingly.

City of Gainesville, Office of Administrative Services, City Hall, 200 East University Avenue, P.O. Box 490, Station 7, Gainesville, FL 32602

ALIGNING DEPARTMENT MISSIONS

WITH CITY COMMISSION GOALS AND INITITATIVES

Department Management Plans Quarterly Report FY 2012/Second Quarter

3

EXECUTIVE SUMMARIES

ALIGNING DEPARTMENT MISSIONS

WITH CITY COMMISSION GOALS AND INITITATIVES

Department Management Plans Quarterly Report FY 2012/First Quarter

4

What is referred to as turnout time - the period of time from receipt of the call from the dispatch center to departure of the apparatus from its parked location – is a reflection of crew readiness. The National Fire Protection Association (NFPA) recommends a standard of turnout time to be 60 seconds or less. For the second quarter, GFR Response teams were able to get out of their station in less than 60 seconds for 80% of all calls that required dispatching. While this is slightly down from the 84% during the first quarter, this decrease is due to the communications center’s change in standard practice for assigning units to calls for service, which began on 1/1/2012. The final stage of response, and second stage the City is responsible for, is the time it takes a unit to leave its station and arrive on scene. Again, the NFPA recommends that 90% of all responses be on scene with no greater than a four minute travel time.

Public Safety

Maintain a safe and healthy community in which to live

5

The Risk Reduction Bureau (RRB) is continuing its Operation Safe Club Project with over 600 trained crowd managers. A total of 24 night inspections were completed during the second quarter of FY 2012. While this is down from the first quarter, this is the highest second quarter figure over the past four fiscal years.

GPD is continuing to battle crime throughout the City. Efforts have been effective in maintaining a relatively stable number of Part 1 Crimes. The second quarter is down to 1,454, a decrease of 201 crimes from the first quarter, however a slight increase from FY 2011.

6

PRCA sponsors events such as Festivals and Art Shows and events on the downtown plaza, for example the Friday Night Concert series. Events such as these help reshape the reputation of the downtown area into one of fun, safe and enjoyable activities for all. The concert series is set to resume in May.

The Small Business Development Program kept steady during the second quarter of FY 2012. There were 25 businesses that received technical assistance; however with one new job created in the Enterprise Zone.

Another performance indicator that is affected by the economy and can be a stability indicator is the average GTEC occupancy rate. For the second quarter, the rate is still at 88%, a small increase from the 85% in the first quarter.

Economic Development Foster economic development and encourage

redevelopment & Redevelopment

7

Parks, Recreation and Cultural Affairs continued innovative approaches to the budget crunch. In the second quarter of FY 2012, volunteers contributed over 10,164 hours of time to PRCA programs. It is estimated that this time has a value of over $146,038 dollars in comparable staff wages and benefits. Using volunteers has an estimated year to date value of over $204,000.

Gainesville Police Department’s Explorers program continued to provide volunteer opportunities for 25 young people who contributed 784 hours of service to the community.

The Gainesville Police Department also sponsored an eight-week parenting workshop (started March 8) for parents of children ages 5 to 18 who were having difficulty dealing with behavioral issues, discipline problems and communication issues. The facilitator was a representative from the Partnership for Strong Families. Through the event, the City was able to assist 12 parents.

Human Capital

Assist every person to reach their true

potential

Assist every person to reach their true potential

8

The Human Resource Office continues to meet goals and objectives that are set for FY 2012. Through the second quarter of FY 2012, two new City Policies were created, approved by City Commission, and distributed. Another goals has been to enhance minority (32%) and female (50%) representation in applicants, as of the second quarter minorities represent 45% of applicants and 35% are female.

The Communications Office continued to keep the residents of Gainesville informed of government activity and organization news. Forty press releases were produced and disseminated, over 484 hours of City meetings were replayed on Community TV 12 for residents to view, and 185 hours were spent maintaining the website, intranet, and social media sites for the City.

The Gainesville Leadership Forum was scheduled for March 8th at Ironwood Golf Course. During this forum, Ken Miller, author of Extreme Government Makeover was the featured presenter. Since the forum, a leadership team has focused on narrowing down to some “problem areas” of the City and working to simplify/straighten the processes.

Governance Measure and improve the cost-effectiveness of government services

9

The Public Works Department continues to improve the transportation network for both automobiles and alternatives to autos. The total miles added to the bicycle/pedestrian network and new curb ramps added have surpassed the target goals and have either surpassed or are on track to surpass the prior 3 fiscal years.

The City’s bus transportation, RTS, was awarded the 2011 Florida Travel Choices Marketing Excellence Award for the “Greening the Gator Nation” program. This was awarded by the University of South Florida Center for Urban Transportation Research and is “given to recognize excellence in Florida public transportation-related marketing, advertising campaigns, electronic media, print media and special events. The award honors marketing programs that have been implemented in the last two years.”

Infrastructure & Transportation Invest in community infrastructure and continue to enhance the transportation network and systems

10

Housing and Community Development: As economic hardships continue, the City has worked hard to serve families through rehab, new construction, down payment, and mortgage foreclosure assistance programs. The city saw an increase of 15 families served during the second quarter when comparing to the first quarter of the fiscal year.

Gainesville Police Department: All Operations personnel are encouraged to solicit community members to form neighborhood watch groups or become a part of an existing group. The benefit of participating with an established NHW club is emphasized as a way to deal with crime and quality of life issues. Through the Neighborhood Watch Program and the effort of the Crime Prevention Officers, crime issues within specific neighborhoods are being addressed by both sworn and civilian staff members. Directing specific units to predetermined hotspots based on Crime Analysis information to thwart criminal activity and effect arrests is designated as “Total Response Concept”, where all affected shifts are designating personnel and assisting in the reduction of crime.

Neighborhoods

Improve the quality of life in our neighborhoods for the benefit of all residents

11

During the second quarter GPD help 36 presentations on various topics such as fraud prevention, Partners in Prevention of Substance Abuse (PIPSA), and the GPD strategic goals for 2012.

Parks, Recreation and Cultural Affairs: During the second quarter, the department distributed a survey to help develop the Gainesville’s Parks, Recreation and Cultural Affairs Master Plan: “PRCA Vision 2020.” This allowed for community input to help determine parks, recreation and cultural affairs priorities for the community. A workshop to discuss the results and recommendations will be held during the third quarter on June 6th.

12

Public Works has been involved with Keep America Beautiful’s “The Great American Clean Up.” This program lasts from March 1 through May 31. The main Alachua County event was held on March 17th at Albert “Ray” Massey Westside Park. The City’s Solid Waste Division provided supplies and equipment, designated clean-up sites around the city, placed dumpsters, and disposed of trash and recyclable materials. The program resulted in a total of 122 volunteers who collected 2.5 tons of garbage and 0.33 tons of tires.

More photos available at www.kacb.org/photo-gallery RTS also contributes to protecting the environment through the provision of an alternative transportation option. They are on track for another record breaking year. Through the second quarter, the system has already transported over 5.9 million passengers and is up over 158 thousand revenue miles compared to FY 2011.

Environment & Energy Protect and sustain our natural environment and address future energy needs

13

DEPARTMENTAL GRAPHS

ALIGNING DEPARTMENT MISSIONS

WITH CITY COMMISSION GOALS AND INITITATIVES

Department Management Plans Quarterly Report FY 2012/First Quarter

14

Maintain a safe and healthy community in which to live

Communications

15

Community Redevelopment Agency

16

Community Redevelopment Agency Continued

17

Gainesville Fire Rescue

18

Gainesville Fire Rescue Continued

19

Gainesville Police Department

0

20

40

60

80

100

120

140

160

180

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Number of warrants issued

FY2009

FY2010

FY2011

FY2012

0

100

200

300

400

500

600

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Total cases cleared by arrests/sworn complaints

FY2009

FY2010

FY2011

FY2012

20

Gainesville Police Department Continued

21

Gainesville Police Department Continued

22

General Services

Note: The numbers above reflect incorrect status changes due to

new hires.

23

General Services Continued

50%

60%

70%

80%

90%

100%

110%

120%

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Work Order Completion Rate -Facilities

FY2009

FY2010

FY2011

FY2012

0.5

1

1.5

2

2.5

3

3.5

4

4.5

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Average Work Order Completion Time (hours)

FY2009

FY2010

FY2011

FY2012

24

Neighborhood Improvement

25

Neighborhood Improvement Continued

26

Parks, Recreation, and Cultural Affairs

$0

$100,000

$200,000

$300,000

$400,000

$500,000

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Value of volunteer service hours

FY2010

FY2011

FY2012

0

100

200

300

400

500

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Number of Thomas Center events

FY2009

FY2010

FY2011

FY2012

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Attendance at downtown concert series

FY2010

FY2011

FY2012

27

Building Inspections

Planning & Development Services

0%

20%

40%

60%

80%

100%

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD

Permits for residential remodeling issued within 5 working days of receipt of complete plans

FY2009

FY2010

FY2011

FY2012

28

Building Inspections Continued

29

Public Works

30

Regional Transit System

31

Regional Transit System Continued