Deming´s 14 Management principles
Transcript of Deming´s 14 Management principles
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 1/19
Deming´s 14 Managementprinciples
Group 3:
Ketki, Meghna, Nagendra, Sneha, Sonja06-Sept-2010
06-Sept-2010 1IGTC Bangalore-Group 3
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 2/19
Introduction
Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and wasregarded by many as the leading quality guru in
the United States.He passed on in 1993.
Trained as a statistician, his expertise was usedduring World War II to assist the United States inits effort to improve the quality of war materials .He was invited to Japan at the end of World WarII by Japanese industrial leaders and engineers.
06-Sept-2010 IGTC Bangalore-Group 3 2
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 3/19
W. Edwards Deming
Focus on bringing about improvements in product andservice quality by reducing uncertainty and variability ingoods and services design and associated processes (thebeginning of his ideas in 1920s and 1930s).
Higher quality leads to higher productivity and lower costs.
14 Points management philosophy.
Deming Cycle Plan, Do, Study, and Act.
06-Sept-2010 IGTC Bangalore-Group 3 3
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 4/19
1.
PRINCIPLE 1: Create a cons ta ncy of pu r pos e
Define the problems of today and the futureAllocate resources for long-term planning
Allocate resources for research and education
Constantly improve design of product andservice
06-Sept-2010 IGTC Bangalore-Group 3 4
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 5/19
2.
PRINCIPLE 2: Adop t the n ew p hil osop h y
The call for major change
Stop looking at your competition and look atyour customers instead
Unless management adopt the reforms they
put in place, they shouldn t expect theirworkforce to do so
06-Sept-2010 IGTC Bangalore-Group 3 5
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 6/19
3. Cease dependence on inspection
Inspection does not guarantee quality
Mass inspection is unreliable, costly and
ineffectiveInspectors fail to agree with each other
Inspection should be used to collect data for
process control
06-Sept-2010 IGTC Bangalore-Group 3 6
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 7/19
4. Cease dependence on multiple suppliers
Stop awarding business solely on the basis of pricePrice alone has no meaningChange focus from lowest initial cost to lowesttotal costWork toward a single supply source and a long
term relationshipEstablish a mutual confidence and aidbetween purchaser and vendor
06-Sept-2010 IGTC Bangalore-Group 3 7
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 8/19
5. Improve constantly the system of production and service
Quality starts with the intent of management
Teamwork in design is fundamental
Forever, continue to reduce waste andcontinue to improve
Work to improve on the cause not the
symptoms
06-Sept-2010 IGTC Bangalore-Group 3 8
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 9/19
6.
06-Sept-2010 IGTC Bangalore-Group 3 9
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 10/19
7.
06-Sept-2010 IGTC Bangalore-Group 3 10
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 11/19
8.
06-Sept-2010 IGTC Bangalore-Group 3 11
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 12/19
9.Eliminate boundaries
Break down barriers between departmentsand staff areas.
Organization must be free of bureaucracy andanything else that prevents the free flow of ideas, people, decisions.
Cross-functional team to improvecoordination and innov ati on across divisionsand resolve mutual problems.
06-Sept-2010 IGTC Bangalore-Group 3 12
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 13/19
10.Eliminate use of Slogans
Eliminate the use of slogans, posters andexhortations for the workforce, demandingzero defects and new levels of productivitywithout providing methods . Such exhortationsonly create adversarial relationships.
06-Sept-2010 IGTC Bangalore-Group 3 13
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 14/19
11.Eliminate Numerical Standards
Eliminate work standards that prescribenumerical quotas for the workforce andnumerical goals for people in organization.
Quotas and other work standards hurt qualityprobably morethan any other single working conditionQuotas cause above-average workers to slow
their outputand cause below-average workersfrustrationSubstitute aids and helpful lea d er shi p .
06-Sept-2010 IGTC Bangalore-Group 3 14
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 15/19
12. Remove barriers to Pride of workmanship;Let producers improve their process
Systems and business management mustlisten to their employees as sources of qualityimprovement
Involve employees actively in informationplanning, root cause analysis and processimprovement and incorporate theirsuggestions to improve information processes
06-Set-2010 IGTC Bangalore-Group 3 15
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 16/19
13.
06-Sept-2010 IGTC Bangalore-Group 3 16
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 17/19
14.
06-Sept-2010 IGTC Bangalore-Group 3 17
8/8/2019 Deming´s 14 Management principles
http://slidepdf.com/reader/full/demings-14-management-principles 18/19
Conclusion
06-Sept-2010 IGTC Bangalore-Group 3 18