Dell & Intel Future Workforce Study Global Report & Intel Future Workforce Study Global Report...

Dell & Intel Future Workforce StudyGlobal Report

Research conducted by Penn Schoen Berland2016

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MethodologyPenn Schoen Berland (PSB) conducted 3801 online interviews across nine different markets between April 05 and May 03, 2016. The report primarily analyzes adults who work more than 35 hours a week and work in one of seven target industries: Education, Government, Financial Services, Healthcare, Manufacturing, Media & Entertainment, and Retail.

Audience N Size MoE (%)

Global Employees 3801 ± 1.59

United States Employees 400 ± 4.9

Canada Employees 300 ± 5.66

United Kingdom Employees 400 ± 4.9

France Employees 400 ± 4.9

Germany Employees 400 ± 4.9

China Employees 400 ± 4.9

Japan Employees 400 ± 4.9

India Employees 400 ± 4.9

Brazil Employees 401 ± 4.89

South Africa Employees 300 ± 5.66

Audience N Size MoE (%)

Male 2050 ± 2.16

Female 1751 ± 2.34

Millennial (Age 18-34) 1412 ± 2.61

Non-Millennial (Age 35+) 2389 ± 2.01

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Executive Summary:

Today’s workforce vs. the future workforce

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The global workforce is at a tipping point.

Advances in communications and smart workplace technologies, combined with emerging lifestyle trends, point to a future workforce that is more mobile, more productive, and more capable than ever before.

However, we aren’t there yet.

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Today’s workforce is still old-school, but knows change is coming.

Employees are generally happy in their jobs, but as communications and productivity technology advances, they are becoming increasingly dissatisfied with workplace capabilities. Though they still rely on analog equipment like landlines and desktops, they’re ready for a workplace that can accommodate their changing lifestyles.

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The future workforce will be more mobile and supported by an array of digital technologies.

Most global employees believe that smart offices will arrive within the next five years, and will include high-tech perks like AR/VR capabilities. However, the workforce isn’t evolving at a uniform rate; different audiences are leading in different markets, with Millennials taking the global reins on the introduction and adoption of new technology.

The result will be a future workforce that is:MORE MOBILE – Employees’ in-person interactions will decrease yet collaboration will increase

MORE PRODUCTIVE – Better, faster technology, combined with more digitally-connected employees, will encourage increased productivity

MORE CAPABLE – Employees will understand how to use technology, such as artificial intelligence, to better accomplish workplace goals

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Different trends are set to arrive at different times.Many global employees already participate in the sharing economy and have strong views on the potential benefits of AR/VR, AI, and the Internet of Things

STATUS: Near-future potential as a training tool

of global employees would be willing to use AR/ VR products in their professional life; most as a training tool

of global employees agree that their job could be made easier with the assistance of artificial intelligence

STATUS: Employees see potential benefits of AI, but fear job loss

66%

62%

63%

STATUS: Here now

of global employees plan to partake in the sharing economy in 2017 – as a consumer, seller, or both.

Increasing connectivity and making it easier to wirelessly connect devices excite employees most about IoT

STATUS: The IoT is excitingINTERNET OF THINGS

ARTIFICIAL INTELLIGENCE

AR/VRSHARING ECONOMY

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Key Global Takeaways

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Global employees are ready for smart offices, and expect them in the near future

44% of employees worldwide feel that their workspace isn’t smart enough, while more than half (57%) expect to be working in a smart office within the next five years. And when it comes to acquiring new talent, tech matters –Millennials in particular are likely to quit a job with substandard technology.

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But the future-ready workplace isn’t here yet02

Global employees still use desktops more than laptops or tablets and landlines more than smartphones. Nearly half of global employees say that the biggest time-wasters at their jobs are tech-related: administrative tasks (19%), slow or glitchy software (19%), and slow or glitchy devices (17%). 1 in 3 (35%) say that the technology they have available in their homes is more cutting-edge than what is available at their place of work.

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Growing tech trends will change the way the workforce communicates 03

Today, 57% of global employees still prefer to exchange face to face conversation with their colleagues. However, more than half (51%) say that remote teams and better communications technology will make F2F communications obsolete in the future.

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Employees’ changing lifestyles are driving this evolution04

Half of global employees currently work remotely at least a few times a week, and value the ability to balance productivity and quality of life concerns in a remote environment.

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Millennials are leading the way05

Millennials are more willing to use AR/VR products (77%), more likely to say remote work allows for a healthier work-life balance (36%), more likely to say the workspace is becoming more collaborative (79%), and more likely to quit a job with substandard technology (42%).

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Key Supporting Slides

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01 Global employees are ready for smart offices, and expect them in the near future

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Employees are ready to work in smart workspaces.Nearly half (44%) of global employees say their workspaces are not smart enough; only 8% say they are too smart

44%41%

8%

Not smart enough

As smart as I want it to be

Too smart

WHEN THINKING ABOUT YOUR CURRENT WORKSPACE, IS IT…? (AMONG ALL)

North America Europe/South Africa Asia/Pacific/Japan Brazil

Too smart 4 7 11 10Not smart enough 36 46 45 47As smart as I want it to be 51 42 31 41Don't know 9 5 10 1

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And to have the high-tech perks that come with themWHICH OF THE FOLLOWING WOULD YOU RATHER HAVE IN THE WORKSPACE?(AMONG ALL)

58%29%

14%High tech perks like Internet of Things, augmented/virtual reality or AI-assisted features

Low-tech perks like a ping pong table, free food or an office dog

Don't know

Male Female 18-34 35+

High-tech perks 61% 54% 63% 55%

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They expect to be working in one in the next five yearsA considerable majority of workers – in particular Millennials (18-34) – expect to be working in a smart office in the near future

57%

35%

25%13%

Very/somewhat likely Not too/not at all likely

HOW LIKELY DO YOU THINK YOU WILL BE WORKING IN A ‘SMART’ OFFICE THAT USES THE INTERNET OF THINGS IN THE NEXT FIVE YEARS? (AMONG ALL)

**8% of Respondents said “Don’t know”*Darker colors indicate stronger intensity of answer

18-34 35+

Likely to work in ‘smart’ office in next 5 years 69% 50%

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02 But the future-ready workplace isn’t here yet

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82% 76% 74% 71%

48% 46% 43% 42%36%

26% 23% 20%

86%

51% 50% 52%

72%83%

41%

15%

47%36%

53%

21%

At work, landlines and desktops reign; not smartphones and tabletsFor work: Global employees use desktops (74%) more than laptops (48%) or tablets (23%) and landlines (71%) more than smartphones (46%)

For personal: Employees use laptops (72%) or tablets (53%) more than desktops (50%) and smartphones (83%) more than landlines (52%)

WHICH OF THE FOLLOWING TECHNOLOGY PRODUCTS DO YOU USE ON A DAY-TO-DAY BASIS BOTH AT WORK AND FOR PERSONAL USE? (AMONG ALL)

Work Personal

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Fewer than 1 in 5 employees rate workplace technology as something they’re most satisfied with…Those surveyed chose professional relationships, work-life balance, and the subject matter of their work as the elements of their job they are most satisfied with.

PLEASE INDICATE WHICH TWO ASPECTS OF YOUR JOB YOU ARE MOST SATISFIED WITH. (AMONG ALL)

27% 27% 25%17% 16% 14% 13% 13% 11%

Relationshipwith colleagues

Work-lifebalance

Subject matterof work

Level ofresponsibility

Salary Benefitspackage

Flexibility tochoose where I

work

Technology mywork provides

me

Opportunitiesfor career

growth

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And more people see home technology as more cutting edge than work technologyCOMPARED TO THE WORKSPACE, IS THE TECHNOLOGY YOU USE AT HOME... (AMONG ALL)

35% 24%

36%

Home tech is more cutting-edge

Home tech is less cutting-edge

Home tech is on par with the technology I usein the workspace

**5% of Respondents said “Don’t know”

50% DE employees

More cutting edge at home

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19% 19% 17%14% 10% 8%

13%

Administrativetasks

Slow or glitchysoftwareprograms

Slow or glitchydevices

Meetings/conference calls

Fixing brokentechnology

Hallway/ watercooler

conversations

Other

Tech-related issues (slow, glitchy, or broken) are the biggest time-wasters at current jobs

WHAT IS THE BIGGEST TIME-WASTER AT YOUR CURRENT JOB?(AMONG ALL)


Administrative tasks 17 22 16 16Slow or glitchy software programs 17 20 17 23Slow or glitchy devices 14 17 20 19Meetings/conference calls 17 12 15 9Fixing broken technology 7 8 15 14Hallway/water cooler conversations 9 7 7 14

46%Tech related issues are biggest time-wasters

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23% 27%44%

More thanother workspaces

Less thanother workspaces

Same as otherworkspaces

Global employees see few employers that are innovating quickly Most employees, regardless of size, don’t think their workspaces update their tech more than elsewhere

AS FAR AS YOU KNOW, WOULD YOU SAY YOUR WORKSPACE UPDATES ITS TECHNOLOGY...(AMONG ALL)


More than other workspaces 19 19 28 28About the same as other workspaces 46 44 42 44Less than other workspaces 26 31 24 26

36% JP employees

Updates Less

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Growing tech trends will change the way the workforce communicates

03

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Today, face to face conversations are still preferredMajorities in China, India, South Africa do not prefer F2F conversations

57%

9% 5%

27%

Face to Face Remotely via phone Remotely via video No preference

AND WOULD YOU RATHER EXCHANGE CONVERSATION WITH A COLLEAGUE FACE TO FACE OR REMOTELY? (AMONG ALL)


Face to face 58 63 50 55Doesn’t matter/no preference 30 26 27 31Remotely via phone 7 8 11 7Remotely via video 3 4 9 7

41%

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Yet, half of global employees – and 3 in 5 Millennials - feel better communication technology and remote teams will make face to face conversation obsolete in the future

51%

42%

16% 16%

Strongly/somewhat agree Strongly/somewhat disagree

HOW MUCH DO YOU AGREE OR DISAGREE WITH THE FOLLOWING STATEMENT? (AMONG ALL)

Remote teams and better communication technology will make face to face communication obsolete.

**8% of respondents said “Don’t know”*Darker colors indicate stronger intensity of answer

Millennials60%Most likely to agree

80% IN employees

70% CN employees

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And workspaces are already more collaborative than they used to be

71%

19%

21%4%

Much/somewhat morecollaborative

Much/somewhat lesscollaborative

ARE PEOPLE GENERALLY MORE OR LESS COLLABORATIVE IN THE WORKSPACE THAN THEY USED TO BE? (AMONG ALL)

**10% of Respondents said “Don’t know”

*Darker colors indicate stronger intensity of answer

18-34 35+

More collaborative 79% 67%

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04 Employees’ changing lifestyles are driving this evolution

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Half of employees currently work outside of the office at least a few times a week…


At home 36% 30% 40% 29%

In a public place 20% 17% 26% 15%

89%

34%18%

An office At home In a public place (e.g. coffee shops)

52% Out of Office

HOW OFTEN, IF AT ALL, DO YOU WORK FROM THE FOLLOWING LOCATIONS? (AMONG ALL; SHOWING EVERY DAY + A FEW TIMES A WEEK)

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59%45%

35%

72%59%

45%

My job is a core part of mypersonal identity

Work is life Work is a key part of my sociallife

Global All Remote Employees

And for remote employees, job and identity are closely linkedWHICH OF THE FOLLOWING IS CLOSER TO YOUR VIEW?

32

35%28%

15%

It allows me toconcentrate better

It allows me to getmore work so I don't

have to commute

It allows me to takecare of my dependents

Global All

Remote employment allows global workers to focus on productivity and quality of life benefits equallyIN YOUR OPINION, WHAT ARE THE TWO PRIMARY BENEFITS OF BEING ABLE TO CHOOSE WHETHER YOU WORK IN AN OFFICE OR ELSEWHERE? (AMONG ALL)

35%

22%17%

It allows me to achieve ahealthier work-life

balance

It allows me to feel like my life isn’t completely

dominated by work

It feels less dull thanworking only in an office

Global All

Productivity Benefits Quality of Life Benefits

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05 Millennials are leading the way

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Millennials are more willing to embrace new technologies.ATTITUDES TOWARDS FUTURE TECHNOLOGY AND COMMUNICATIONS IN THE WORKPLACE:

71% 66% 66%

51%

32%

79% 77% 73%60%

42%

The workspace is becomingmore collaborative

Total willing to use AR/VR Virtual sharing is imporantbecause it allows remote

collaboration

Better tech will make face-to-face obsolete

Likelihood to quit a jobwith substandard tech

Global All Millennials

35

And to care strongly about having access to those technologies on the job

LIKELY TO QUIT A JOB WITH SUBSTANDARD TECH

42%

WORKPLACE TECH WOULD HAVE INFLUENCEWHEN DECIDING TO TAKE A NEW JOB

25% 82% 67%

18-34 35+ 18-34 35+

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2 in 5 Millennials feel that having access to technology at work makes it much easier for them to perform their dutiesGENERALLY SPEAKING, DOES THE TECHNOLOGY YOU USE AT WORK MAKE YOUR RESPONSIBILITIES...

40%31%

Technology at work makes it much easier to perform

Millennials Non-Millennials

37

They also feel that workspaces are becoming much more collaborative than they used to be…ARE PEOPLE GENERALLY MORE OR LESS COLLABORATIVE IN THE WORKSPACE THAN THEY USED TO BE?

79%67%

Workspaces are more collaborative

Millennials Non-Millennials 28%Feel that they are much more collaborative, versus 18% on non-millennials

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Which is why they feel that advanced technologies are important for more collaborationAnd a more productive and efficient work environment

THINKING ABOUT YOUR IDEAL WORKSPACE, PLEASE RATE HOW IMPORTANT YOU THINK IT IS FOR IT TO HAVE...

73% 70% 67%63% 58% 57%

Virtual-sharing that allows me tocollaborate with colleagues remotely

Smart offices that recognize you andknow your ideal workspace

environment

Virtual/augmented reality equipmentto use in meetings, product

development, etc.


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And more than half feel that both AR/VR and AI would lead to increased productivityFOR EACH OF THE FOLLOWING TECHNOLOGY ADVANCEMENTS IN THE WORKSPACE, PLEASE SAY WHETHER IT WOULD PRIMARILY...

52%56%

42% 47%

Virtual/augmented reality would lead to moreproductivity

Artificial intelligence would lead to more productivity


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Different trends are set to arrive at different times

06

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We asked about four innovative trends in workspace technologyWe gave respondents full definitions of each technology along with examples for how they are used to ensure each respondent was able to answer thoughtfully.

INTERNET OF THINGSARTIFICIAL INTELLIGENCEAUGMENTED/VIRTUAL REALITY

SHARING ECONOMY

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31%22%

10%21%

16%

Both by consuming andselling goods or services

By consuming goods orservices

By selling goods orservices

I won’t participate in the sharing economy

Don’t know

The sharing economy is here now; 63% of global employees plan to partake in 2017HOW, IF AT ALL, DO YOU PLAN ON PARTICIPATING IN THE SHARING ECONOMY IN 2017? (AMONG ALL)


Both by consuming and selling goods or services 26 23 38 51By consuming goods or services 25 18 21 29By selling goods or services 7 13 10 8I won’t participate in the sharing economy 26 27 18 6

63% Sharing Economy Participation

SHARING ECONOMY

43

26% 26% 25%20% 16% 15% 12%

It makes goods andservices cheaper

It allows for greaterflexibility

It gives me morechoices

It encouragesentrepreneurship and

small businesses

It is easier to assessquality and value ofwhat I am paying for

It allows me to borrowinstead of own goods

and services

It is more likely to becutting-edge and

innovative

Global employees appreciate the affordability, flexibility, and entrepreneurship of the sharing economy IN YOUR OPINION, WHAT ARE THE TWO PRIMARY BENEFITS OF THE SHARING ECONOMY? (AMONG ALL)

*2% of Respondents said there are no benefits of the sharing economy, and 8% said “Don’t know”


It makes goods and services cheaper 27 25 27 21It allows for greater flexibility 23 24 28 32It gives me more choices 29 21 28 22It encourages entrepreneurship and small businesses 17 21 17 30It is easier to assess quality and value of what I am paying for 11 12 22 21It allows me to borrow instead of own goods and services 15 17 14 13It is more likely to be cutting-edge and innovative 9 9 15 22

SHARING ECONOMY

44

Similarly, there is a lot of excitement around the use of AR/VR…

66%

25%

27%10%

Very/somewhat willing Somewhat/not at all willing

HOW WILLING WOULD YOU BE TO USE AUGMENTED/VIRTUAL REALITY PRODUCTS IN YOUR PROFESSIONAL LIFE?(AMONG ALL)



Total Willing 53 61 72 93Very willing 17 22 29 62Somewhat willing 36 39 42 31Total Not Willing 35 29 20 5Not too willing 21 17 13 4Not at all willing 14 12 7 1Don't know 12 10 9 1

77%Of millennials are significantly more willing to use AR/VR products, versus 59% of Non-Millennials

AR/VR

45

23% 19% 16% 14% 6%

Training on new skills inrealistic virtual environments

Solving problems or comingup with

new ideas through 3Dvisualization

Presenting to clients usingimmersive technologies

to showcase things, places,ideas

Collaborating andcommunicating with

colleagues

Non-work socializing withcolleagues

…especially as a training tool and problem-solverWHAT ASPECTS OF YOUR WORK WOULD YOU BE MOST EXCITED TO USE AUGMENTED/VIRTUAL REALITY FOR?(AMONG ALL)


Training on new skills in realistic virtual environments 21 25 21 28

Solving problems or coming up with new ideas through 3D visualization 17 18 21 19

Presenting to clients using immersive technologies to showcase things, places, ideas 11 15 17 25

Collaborating and communicating with colleagues using virtual objects or meeting spaces 15 11 17 16

Non-work socializing with colleagues 6 7 5 9

AR/VR

46

Most global employees see a potential use for AI in the workspace

62%

29%

22% 13%

Strongly/somewhat agree Strongly/somewhat disagree

THINKING ABOUT YOUR OWN JOB, DO YOU AGREE OR DISAGREE THAT IT COULD BE MADE EASIER WITH THE ASSISTANCE OF ARTIFICIAL INTELLIGENCE? (AMONG ALL)


North America Europe/South Africa Asia/Pacific/Japan BrazilTotal Agree 49 52 77 89Strongly agree 13 16 29 46Somewhat agree 36 35 48 43Total Disagree 38 37 17 7Somewhat disagree 19 19 12 5Strongly disagree 18 19 4 2Don't know 13 11 7 3

75%Agree that AI could make their jobs easier (vs 58% of women and 55% of non-Millennials

66% Men

Millennials


47

And most look forward to AI as a “digital helper”…Workers are also looking forward to proactive AI that boosts productivity at work

30%20% 18% 16%

A digital helper that learns andrepeats complex repetitive tasks

A proactive agent that knows mypriorities and helps with work

productivity

An advisor who can makerecommendations to help with

decision making

Automating simple tasks likebooking a meeting

WHEN THINKING ABOUT THE FUTURE IMPLICATIONS OF ARTIFICIAL INTELLIGENCE, WHAT EXCITES WORKERS? (AMONG ALL)


A digital helper that learns and repeats complex repetitive tasks 28 30 32 28

A proactive agent that knows my priorities and helps with work productivity 14 17 25 31

An advisor with access to all of the latest information who can make recommendations to help with decision making 16 16 21 21

Automating simple tasks like booking a meeting 15 18 14 17


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…though they worry AI could lead to unemploymentFemale Employees and Millennials (18-34) are most concerned about this

WHEN THINKING ABOUT THE FUTURE IMPLICATIONS OF ARTIFICIAL INTELLIGENCE, WHAT WORRIES YOU THE MOST? (AMONG ALL)

31%

23%20%

5%3%

18%

A robot will take my job I won’t be able to get through a day without

relying on robots

Robots will play abigger role in the

military

My friends will daterobots

Other Don't know


A robot will take my job 28% 33% 35% 28%


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40% 39% 37%

24% 24%

12%7%

The opportunity toincorporateinnovative

technology into theworkspace

Making it easier towirelessly connect

devices to share andcommunicate

Making workspacesmore energy efficient

Designingworkspaces so everyroom and feature isused and no space is

wasted

Tailoring workspacesto reflect personalpreferences (e.g.,

temperature, foods,desk layout, etc.)

Not excited about theInternet of Things

Don't know

Increasing connectivity and making it easier to wirelessly connect devices excite employees most about IoTWHAT EXCITES YOU ABOUT USING THE INTERNET OF THINGS IN THE WORKSPACE? PLEASE SELECT ALL THAT APPLY. (AMONG ALL)

INTERNETOF THINGS

50

50% 46%

13% 14%18% 21%

Artificial intelligence Virtual/augmented reality

Global employees see AI and VR/AR as driving future productivityFOR EACH OF THE FOLLOWING TECHNOLOGY ADVANCEMENTS IN THE WORKSPACE, PLEASE SAY WHETHER IT WOULD PRIMARILY LEAD TO MORE... (AMONG ALL)

More productivity More procrastination No Impact

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