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1997 PROCEEDINGS > Decision Sciences Institute 1997 Annual Meeting Qz8 V November 22-25,1997 . 1Q ' UB/TIB Hannover San Diego, California VOLUME 3 POM - Manufacturing POM Service Quality and Productivity PROCEEDINGS COORDINATOR E. Powell Robinson Texas A&M University PROGRAM CHAIR David L. Olson Texas A&M University ASSOCIATE PROGRAM CHAIR Benito E. Flores Texas A&M University 88k November 22-25, W7 S«n Diego, California

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  • 1997 PROCEEDINGS >

    Decision Sciences Institute

    1997 Annual Meeting Qz8 VNovember 22-25,1997 . 1Q

    '

    UB/TIB HannoverSan Diego, California

    VOLUME 3

    POM - ManufacturingPOM - Service

    Quality and Productivity

    PROCEEDINGS COORDINATOR

    E. Powell Robinson

    Texas A&M University

    PROGRAM CHAIR

    David L. Olson

    Texas A&M University

    ASSOCIATE PROGRAM CHAIR

    Benito E. Flores

    Texas A&M University

    88k

    November22-25, W7

    S«nDiego, California

  • Volume 31997 Decision Sciences Institute Proceedings

    Small and Medium-Sized ManufacturingProdUCtiOll/OperationS Companies in Taiwan

    Management—ManufacturingannhoLm

    1085 Implementation of Just-In-Time Production

    Systems in Manufacturing Firms in GhanaKwasi Amoako-Gyampah and Vidyaranya B. Gargeya

    1061 [PM2-St4] WORKSHOP: SUPPLY CHAINMANAGEMENT: ANEMPIRICALSTUDY TOAID IN THEDESIGN OF CURRICULA

    Mark D. Hanna, Rocky Newman and Thomas W. Speh

    [PM3-S2] PERFORMANCE ISSUES IN

    MANUFACTURING I

    1064 A Paradigm for Assessing Unidimensionality andMeasurement Properties in ManufacturingResearch

    Xenophon A. Koufteros

    1067 Competitive Capabilities: Measurement and

    Relationships

    Xenophon A. Koufteros, Mark A. Vonderembse andWilliamJ. Doll

    1070 Assessing the Accuracy of Manufacturing Cost

    Systems Using Operations-Based SegmentsSteve Edwards and Cecil C. Bozarth

    [PM4-S2] CELLULAR MANUFACTURING

    1073 A Mathematical Programming Approach to

    Evaluating Alternative Machine Clusters inCellular ManufacturingVictor L. Berardi and Guoqiang Zhang

    1076 Cellular Versus Process Layouts: Assessing the

    Impact of Learning and ProductivityImprovement

    Vijay R. Kannan and Susan W. Palocsay

    1079 Worker Routing in a Manufacturing Cell

    Udayan Nandkeolyar, Mesbah U. Ahmed and

    GopalakrishnaUdupi

    [PM5-S2] INTERNATIONAL ISSUES IN

    MANUFACTURING I

    1082 The Effects of Organizational Climate on QualityManagement Practice-An Empirical Study on

    1088 An Empirical Study of the Operations Strategyfor Small and Medium Enterprises in SingaporeSeungwook Park, G. Keong Leong andChee-Chuong Sum

    [PM6-S2] TABLE TOPICS: TECHNICALISSUES IN OPERATIONS MANAGEMENT

    1091 A Simulation Based Evaluation of Drum-Buffer-

    Rope (DBR) Scheduling System Under ShiftingBottleneck Conditions

    Brian Atwater and Satya S. Chakravorty

    1091 An Empirical Evaluation of Tabu Search,Simulated Annealing, and Generic Algorithms onFacilities Location Problems

    Marvin Arostegui, Jr., Sukran N. Kadipasaoglu andBasheer M. Khumawala

    1091 Elements of Time-Based Competition and Life

    Cycle Costing in Concurrent EngineeringEnvironment

    Shad Dowlatshahi

    [PM7-S3] PERFORMANCE ISSUES INMANUFACTURING n

    1092 A Review of Generalized ManufacturingFlexibility Empirical Research

    Robert J. Vokurka and ScottW. O'Leary-Kelly

    1095 A Methodology for Enterprise Performance

    Management

    Adrien R. Presley, L.E. Whitman and Donald H. Liles

    1098 TQM and Manufacturing Flexibility: An

    Empirical AnalysisMohamed A. Youssef, Jaideep Motwani, AshokKumarand Granville Sawyer

    iv

  • [PM8-S3] ORGANIZATIONAL ISSUES INMANUFACTURING

    1101 Operations Strategy and Human Resources Fit:An Extension of the Product-Process Matrix

    JeffK. Stratman and Aleda V. Roth

    1104 Flexible Managers for ImplementingManufacturing Flexibility

    Ravi Kathuria andFariborz Y. Partovi

    1107 Advanced Manufacturing Technology: An

    Empirical Investigation of the Role of

    Organizational Culture in ImplementationEffectiveness

    GregoryN. Stock andChristopher M, McDermott

    [PM9-S3] PERFORMANCE ISSUES INMANUFACTURING III

    1110 Analyzing the Effects of Regulatory Complianceon the Manufacturing IndustryPhillip E. Miller and MichaelM, McKinney

    1114 The Green Supply Chain: Integrating Suppliersinto Environmental Management Processes

    Steven V. Walton, Robert B. Handfield and Steven A.

    Melnyk

    1117 A Multiple Method Study of Environmental

    Uncertainty and the Manufacturing EnvironmentMark D. Pagell and Daniel R. Krause

    [PM10-S3] JUST-IN-TIME

    1120 Multiple Objective, Mixed-Model JIT AssemblyLine Sequencing with SetupsPatrick R.McMullen

    1123 Internal and External Organizational FactorsRelated to JIT Implementation Practices

    Marwan A. Wafa and Mahmoud M. Yasin

    1126 An Efficient Heuristic for the U-Line AssemblyLine Balancing Problem in the Just-In-TimeProduction Environment

    Wen-ChyuanChiang, Panagiotis Kouvelis and Chou-Hong

    Jason Chen

    [PM11-S3] MATERIALS MANAGEMENT/

    INVENTORY I

    1129 An Evaluation of Order Picking Policies

    Charles G. Petersen

    1132 Sequencing Order-Picking Operations for

    Automated Storage/Retrieval SystemsChih-HangWuandJeevanMulgund

    1135 The Effect of Warehouse Cross Aisles on Order

    Picking Efficiency

    Timothy S. Vaughan and Charles G. Petersen

    [PM13-S4] GROUP TECHNOLOGY

    1138 A Comparison of Flow Shop Based Heuristics for

    Group Scheduling ,Jeffrey E. Sdialler

    1141 Group Scheduling with Sequence DependentSetupsJeffrey E. Schaller, Jatinder N. Gupta and Asoo J.

    Vakharia

    1144 Flexibility versus Efficiency: Tradeoffs in a

    Group Technology Shop with Labor andMachine Constraints

    John B. Jensen and Manoj K. Malhotra

    [PM14-S4] LOCATIONAND LAYOUT

    1147 Dynamic Plant Layout Algorithms: A State-of-the-Art Survey

    Jaydeep Balakrishnan andChun Hung Cheng

    1150 Mass Customization in High Tech/HighlyComplex Product Environments: Reconciling the

    High Cost-Small Lot Size Dilemma

    LawrenceR. Bigler, Shirley A. Hopkins and Willie E.

    Hopkins

    1153 An Investigation into the Effect of MoreAccurate Measures of Distance on the Detailed

    Facility Layout Problem

    Conor O'Muirgheasa, Sukran N. Kadipasaoglu andBasheer M. Khumawala

    [PM15-S4] SUPPLY CHAIN MANAGEMENT I

    1156 Power Influences within the Supply Chain

    MichaelMaloni and W.C. Benton

    1159 A Closed-Loop Logistics Model for Use Within aRecoverable Manufacturing Environment

    Vaidyanathan Jayaraman, V. DanielR. Guide, Jr. and

    Rajesh Srivastava

    1162 Product Configuration Under the Buy AmericanAct: An Integer Programming Application toInformation Technology AcquisitionM. Murat Albayrakoglu, JohnM. Gleason andMuthu

    Karuppan

  • [PM16-S4] INTERNATIONAL ISSUES INMANUFACTURING n

    1165 Profit Margins and Process Improvements inGlobal Manufacturing Plant Decisions

    Amiya K. Chakravarty

    1168 An International Comparison of the Productivityof Factory Employees, Non-Factory Employees,and Investment in Manufacturing Plants

    John G. Wacker and Matthew Hanson

    1171 Competitiveness of German ManufacturingIndustry—An International ComparisonFrank H. Maier

    [PM12-S4] TABLE TOPICS: ISSUES IN

    MANUFACTURING MANAGEMENTI

    1174 Uses of the Internet/World Wide Web in

    Instructing Operations Management and

    Management Science Courses

    Roger J, Gagnon and Ravindra Krovi

    1174 Manufacturing Strategy in Low-Populated Areas:An Investigation

    Jiaqin Yang and Melford Johnson

    1174 Issues in Automated Design-to-CostDavid M. Dilts and Brian Heinmuller

    1174 The American Manufacturing CompetitivenessProject: Defense and Non-Defense Firms

    Margaret A. Noble

    1175 The 'Plant' Paradox: Insights From Natural Plant

    Cycle for Manufacturing Plant CycleAtulAgarwal

    [PM17-M1] FLEXIBLE MANUFACTURINGSYSTEMS

    1176 A New Approach to Designing an FMS with

    Multiple Performance Measures

    Taeho Park

    1179 Expert Systems Directed Scheduling of an

    Integrated Shop-Jobshop and an FMS in Tandem

    Anand S. Kunnathur, P.S. Sundararaghavan and Sridhar

    Subramaniam

    1182 An Integrated Production Planning and Tool

    Planning Model for Flexible ManufacturingSystemsZubair M. Mohamed, Ashok Kumar andJaideep Motwani

    [PM18-M1] OPERATIONS STRATEGY I

    1185 World Class Manufacturing Practices: AnEmpirical Investigation of the Hayes andWheelwright Framework

    Roger G. Schroeder, BarbaraB. Flynn and E. James Flynn

    1188 Assessing the Value of Operations StrategyHomogeneityKenneth K. Boyer and ChristopherM. McDermott

    1191 An Effective Assessment of ManufacturingStrategy ProcessPaul M. Swamidass and Tim Baines

    [PM19-M1] ISSUES IN MANUFACTURINGRESEARCH

    1194 An Application of the Covariance ComponentModel to Production Process Control

    Ching-Wen Chen and Ta-Tao Chuang

    1197 Common Method Variance in Single-Source Self-

    Reported Data: Is it Really a Sticky Issue in

    Operations Management Research?

    Hale Kaynak, CharlesF. Bimmerle and William A. Luker

    1200 Evaluating the Research Impact of Authors,Journals and Institutions

    Gyula Vastag and Frank Montabon

    1203 [PM20-M1] WORKSHOP: IMPROVINGCOMPANY-WIDE PERFORMANCE:

    APPLYING THETHEORY OFCONSTRAINTS

    Michael Umble and ElisabethJ. Umble

    [PM21-M1] SUPPLY CHAINMANAGEMENT H

    1204 Strategic Options in Logistic Systems: Exploringthe Impact of Distribution Rules upon SystemPerformance

    Phillip E. Miller and David K. Peterson

    1207 An Empirical Investigation of the Antecedents ofGlobal Sourcing Strategy Effectiveness

    Kenneth J. Petersen, Thomas V. Scannell and David J.

    Prayer

    1210 Strategic Supplier Selection: A ComprehensiveModel for Understanding Buyer Relationships

    Nagesh N. Murthy and Vaidyanathan Jayaraman

    VI

  • [PM22-M1] INTERNATIONAL ISSUES INMANUFACTURING HI

    1213 Industry and Country Differences in EmpiricalStudies in International OperationsManagement: The Degree of Biasness forCompetitive GoalsJohn G. Wacker, Lisa J. Roberts and CliffJones

    1216 Internal Correlates of Manufacturing Planningand Control Practices: A Study of Firms in GhanaKwasi Amoako-Gyampah

    1219 The Strategic Role of the Plant in GlobalManufacturing NetworksAnn Vereecke and Roland Van Dierdonck

    [PM23-M1] TABLE TOPICS: GROUPTECHNOLOGY

    1222 A Conceptual Framework for Petroleum ProductsPipeline

    Shahid I. Ali, Kazuo Nakatani and Paul H. Randolph

    1222 A Comparison and Integration of Theory ofConstraints and Activity-Based CostingMing-Hsian Chen and Chwen Sheu

    1222 Integrating Family Formation and Scheduling inPCB ManufacturingAsoo J. Vakharia and Bulent Catay

    1222 An Effective Machine Loading Strategy for FMSBharatendu Srivastava

    1223 A Comparison of EOQ, MRP, JIT, OPT/TOC, andBAM

    Gerhard Plenert

    1223 Analysis of Automated Guided Vehicle

    Configurations in Flexible ManufacturingSystemsBrett E. Farting, Charles T. Mosier and Farzad Mahmoodi

    [PM24-M1] TABLE TOPICS: INTERNATIONALISSUES IN OPERATIONS

    1224 The Manufacturing Micro-Industry in Costa RicaJohn E. Powell, Gene B. Iverson and Diego Salazar

    1224 Global Supply Chain Management Factors and

    StrategiesLisa A. Ferguson

    1224 Perceptions of Business Technology Programs inKorean Manufacturing Firms

    Choong Y. Lee

    1224 Transferability of Manufacturing Practices: The'Large Economies' and the 'Latin Bunch'Gustavo A. Vargas, JavierRivera and Lily Cardenas

    [PM25-M1] TABLE TOPICS: ISSUES INSUPPLY CHAIN MANAGEMENT

    1225 Using Spreadsheet Analysis to Assist in theVendor Selection Decision

    JoeT.Felan.III

    1225 Cost and Benefit Analysis of me EC System onthe QRM System

    GyuC.Kim

    1225 Integrating Supply Chain Management IntoOperations Management CurriculaF. Barry Lawrence

    [PM26-M1] TABLE TOPICS: ISSUES INMANUFACTURINGMANAGEMENT H

    1226 Employee Development and ManufacturingStrategies: Interaction and ImpactMatthew B. Myers and Stanley E. Fawcett

    1226 The Significance of Performance Measurementin JIT Implementation

    Azmi B. Ahmad and Satish Mehra

    1226 Locational Factors for Business in Low-

    Populated Areas

    UnaNelson andJiaqin Yang

    1226 Organizational Structure and Control: A LinkageJames W. Putt and SamiaM. Siha

    [PM27-M2]PRODUCT/PROCESSDEVELOPMENT I

    1227 Automated Design-to-Cost: Application in the

    Aerospace Industry

    Brian HeinmullerandDavid M. Dilts

    1230 An Approach to Enhance Cost Estimation DuringProduct/Process Design

    AllenG. Greenwood

    1233 Physical Co-Location and the Success of NewProduct Development Projects

    AnthonyL. Patti, James P. Gilbert and Sandra J. Hartman

  • [PM28-M2] SCHEDULING I

    1236 Impact of Forecast Horizon on ReplanningFrequencies for a Rolling Horizon MasterProduction Schedule

    Ray Venkataraman and Jay Nathan

    1239 A Master Production Scheduling Procedure forStochastic Demand

    Vincent A, Vargas and Richard D. Metters

    [PM29-M2] OPERATIONS STRATEGY H

    1242 An Empirical Examination of the UnderlyingDimensions of Strategic Purchasing CompetenceRam Narasimhan, Jayanth Jayaram and Joseph R. Carter

    1245 Strategically Managed Buyer-SupplierRelationships and Performance OutcomesAmelia S. Carr and John N. Pearson

    1248 A Resource Based Theory of Supplier StrategyKen I. Kim, Ahmad Syamil and Bhal J. Bhatt

    [PM30-M2] MODELING MANUFACTURING

    SYSTEMS

    1251 Controlling Moisture Content in Green Lumber:A Designed Experiment Using Traditional andNeural Network ApproachesSusan C. White, Mark O. Bordelon and Kelly L. Jennings

    1254 Corrective Action Modeling in Natural GOMS

    Language for Assembly

    Lynn A. Fish

    1257 Improving Labor Productivity with U-ShapedAssembly Lines

    Gerald R. Aase

    [PM32-M2] SUPPLY CHAIN MANAGEMENT

    m

    1260 Outsourcing in the Automotive Industry: From

    JIT to Modular Consortia

    Robert S. Collins, Kimberly A. Bechler and Silvio R.I.Pires

    1263 Canadian and U.S. Suppliers: How They Differand Why That Matters

    ThomasJ. Callahan

    1266 A Framework for Analyzing the Effect of

    Supplementary Services on the Manufacturing

    Supply Chain

    TonyaBoone and RamkumarGaneshan

    [PM33-M2] MRP

    1269 An Investigation into the Use of HybridProduction Planning and Control Systems: ACase Study ApproachGertrude P. Pannirselvam and Laura Swanson

    1272 A Simulation-Based Backward Pass Approach forOrder Release Plans

    Edward F. Watson, Deborah J. Medeiros and Randall P.Sadowski

    [PM34-M3] SUPPLY CHAIN MANAGEMENT TV

    1275 Supplier Development: An EmpiricalInvestigation

    Daniel R. Krause, Robert B. Handfield and Thomas V.Scannell

    1278 Supply-Chain FlexibilityLee J. Krajewski and Jerry C. Wei

    1281 A Taxonomy of Supply Chain StrategiesMarkT. Frohlich, J. Robb Dixon andPeter M. Arnold

    [PM35-M3] MATERIALS MANAGEMENT/INVENTORY n

    1284 Setup Reduction in the Economic Lot SchedulingProblem

    Dale J. Hockstra

    1287 Commonality in an Integrated Production-

    Inventory Model for a Two-Product Single-Facility System

    Jae-Dong Hong and Jack C. Hayya

    [PM36-M3] OPERATIONS STRATEGY DI

    1290 Strategic Manufacturing Planning: Examiningthe Relationship Between Planning System

    Design, Manufacturing Context, and PlanningEffectiveness

    KarenE. Papke-Shields, Manoj K. Malhotra and VarunGrover

    1293 A Classification of Manufacturing Facility TypesRobert J. Vbkurka and Robert A. Davis

    1296 Considering Mass Customization as a

    Manufacturing Strategy

    Rebecca Duray and Peter T. Ward

    viii

  • [PM37-M3] PROCESS CONTROL

    1299 The Impact of Queuing Time and Control ofService Delivery on Customer SatisfactionRhondaL. Hensley andJoanneM. Sulek

    1302 The Impact of Tighter Tolerances on a Machine

    Replacement/Upgrade Policy

    Robert F. Marsh, Debopam Chakraborty and Samar

    Mukhopadyay

    1305 Engineering Change Management System: ABusiness Perspective

    AmirM.Hormozi

    [PM38-M3] SUPPLY CHAIN MANAGEMENT V

    1308 Managing the Supply Chain Through Managingthe Information Flow: Capturing 'Moments of

    Information'

    Rhonda R. Lummus and Leslie K. Duclos

    1311 The Impact of JIT, QM, and EDI on Supply Chain

    Management: Attaining Superior DeliveryPerformance

    Sohel Ahmad and RogerG. Schroeder

    1314 Market Oriented Supply Chain Management andIts Effects on Product Line Pricing and

    Positioning

    Kelly Beth Nichols and Munirpallam A. Venkataramanan

    [PM39-M3] PERFORMANCE ISSUESIN

    MANUFACTURING IV

    1317 The Use of Options Theory for Robot Selection

    Moutaz J. Khouja and Ram L. Kumar

    1320 Evaluating Technological Intensity and

    Performance of the Manufacturing Sector of the

    Selected Member Countries of Asia Pacific

    Economic Cooperation (APEC)

    Veerappan Jayaraman and Rakesh K. Agrawal

    [PM41-M4] MATERIALS MANAGEMENT/

    INVENTORYm

    1323 Dynamic Lot Splitting in a Closed Job Shop with

    Stochastic Arrivals and Variability Across

    OperationsJacob Simons, Jr. andMarkE. Kraus

    1326 Resource Constrained Order Quantities and

    Inventory Management

    Kurt M. Bretthauer, James Haylett, Bala Shetty and

    Robert J. Vokurka

    1329 Statistical Order Point: A Reexamination and an

    Improved Model

    Farhad Moeeni and Stephen H. Replogle

    [PM42-M4] OPERATIONS STRATEGY IV

    1332 Kaizen Blitz: Introducing a New ManufacturingProcedure Based on the Continuous Pursuit of

    Perfection

    Frank Montabon, Steven A. Melnyk and Roger J.Calantone

    [PM43-M4] ISSUES IN MANUFACTURING

    MANAGEMENT HI

    1335 General Rules for Seasonal Demand

    RichardD. Metters

    1338 Workforce Flexibility in Automated

    Manufacturing

    CorinneM. Karuppan

    1341 Effects of Operational Hazards and SafetyCulture: A Steel Industry StudyKaren A.Brown and P. Geoffrey Willis

    EPM44-M4] PERFORMANCE ISSUESIN

    MANUFACTURING V

    1344 The Adoption and Performance of Advanced

    Manufacturing Technology in Unionized Firms

    Michael H. Small andMahmoud M. Yasin

    1347 Antecedent Practices, Time-Based Performance,

    and Business Performance: A Path Model

    Jayanth Jayaram, Shawnee K. Vickery and Cornelia L.

    Droge

    1349 Performance Implications of Assembly WorkTeams

    John K. McCreery, Lee J. Krajewski, G. KeongLeong andPeter T. Ward

    1352 [PM45-M4] PANEL: RECOVERABLE

    PRODUCTENVIRONMENTSAND SYSTEMS

    FOR REUSE: INTEGRATING

    ENVIRONMENTAL ISSUES

    W.C. Benton, V. Daniel Guide, Jr. and Rajesh Srivastava

    IX

  • [PM46-M4] TABLE TOPICS: CURRICULAR

    ISSUES IN OPERATIONS[PM49-T1] ISSUES IN MANUFACTURINGMANAGEMENT TV

    1353 Student Project: Application of Production and

    Operations Management

    Lynn A. Fish

    1353 Deer Valley DMV (A)Michael R. Summers

    1353 Deer Valley DMV (B)Michael R. Summers

    1353 Teaching as an Example of Service in TeachingService Management Course

    Mark Wermus

    1354 Learner's Portfolios to Enhance Thinking and

    Learning Skills

    Rao J. Tatikonda and Lakshmi U. Tatikonda

    [PM47-T1] MATERIALS MANAGEMENT/

    INVENTORYIV

    1355 The News Vendor Model: A Dynamic Policy forInfinite-Horizon Inventory Analysis

    Joseph P. Guenes and Jack C. Hayya

    1358 The Disposal of Excess Stock: A Classification ofLiterature and Some Directions for Further

    Research

    KeithA. Willoughby and Randolph M. Russell

    1361 Quantity Discount vs. Leadtime-DependentDiscount in an Inter-Organizational SupplyChain

    Danilo Sirias and SatishMehra

    [PM48-T1] PRODUCT/PROCESS

    DEVELOPMENT H

    1364 A Process Model of Successful Supplier

    Integration into New Product/Process/Service

    Development

    Gary L. Ragatz, Robert B. Handfield, Kenneth J. Petersenand RobertM. Monczka

    1373 A Single-Item Economic Lot Scheduling Problemwith Rework

    MoutazJ. Khouja

    1375 The Moderating Influence of Documentation inDevelopment Project Environments WherePreemption is Allowed

    RobertC. Ash and DwightE. Smith-Daniels

    1378 A New Hybrid Heuristic to Minimize the SingleMachine Total Tardiness Problem

    T. Jaideep Naidu and BahramAlidaee

    [PM50-T1] CAPACITY ISSUES

    1381 Sensitivity of Capacity Rationing to Errors inDemand Distribution Parameters

    Nagraj Balakrishnan, J. Wayne Patterson and Sri V.Sridharan

    1384 The Influence of Protective Capacity on thePerformance of a Flow Line: A Simulation

    AnalysisK. Roscoe Davis, Craig S. Knight, Seonmin Kim andCharles F. Turner, III

    1387 An Examination of the Capacity ManagementTechniques of the Theory of Constraints onBottleneck Shiftiness

    Lawrence D. Fredendall, Janis L. Miller and J. W.

    Patterson

    [PM51-T1] SCHEDULING H

    1390 On Two-Machine Stochastic Flow ShopMark Wermus

    1393 An Analysis of the Impact of Processing Time

    Inaccuracies in a Dual Resource Constrained Job

    ShopMark D. Treleven, Richard Penlesky and Charles A. Watts

    1396 Multiple Product Lot Streaming in MultipleMachine Flow Shops

    Vijayakumar R. Pyreddy, Avijit Banerjee, William G.

    Bistline, SnehamayBanerjee and SudhirkumarN. Mallya

    1367 Quality Function Deployment's Impact onProduct Development

    Mark A. Vonderembse and T.S. Raghunathan

    1370 New Product Development: Speed and Quality

    Dinesh H. Wadhwani and Roger G. Schroeder

    x

  • [PM52-T2] MATERIALS MANAGEMENT/INVENTORYV

    1399 Investigating the Relationships between

    Shortage Costs and Service Measures inContinuous (s,Q) Inventory SystemsAmy Z. Zeng

    1402 Development of a Spare Parts Inventory ControlModel for a Fortune 500 CompanyMuhammed A. Razi and Ibrahim S. Kurtulus

    1405 Inventory Buffers in Recoverable ManufacturingV. Daniel R. Guide, Jr. and Rajesh Srivastava

    [PM53-T2] PRODUCT/PROCESS

    DEVELOPMENT D3

    1408 Progressive Engineering Changes in Multi-LevelProduct Structures

    Chrwan-jyh Ho and Jing Li

    1411 An Efficient Method of Design Data Retrieval in

    Concurrent Engineering

    ShadDowlatshahi

    1414 The Role of Product Design in Concurrent

    Engineering: An Optimization Approach

    ShadDowlatshahi

    [PM54-T2] ISSUES IN MANUFACTURING

    MANAGEMENTV

    1417 MRP in Developing Countries: A Case of

    Nigerian Manufacturing Firms

    Emeka S. Dunu and Ike C. Ehie

    1420 Expansion of U.S. Small and Medium Sized

    Firms Into EuropeEdmundL. Prater and SoumenGhosh

    1423 The Use of Assumptions in Modeling SerialProduction Lines

    Kenneth L. Schultz

    [PM55-T2] QUALITY MANAGEMENT

    1426 Quality Orientation of Manufacturing in a

    Transition Economy: A Survey of Quality

    Process and Outcome in a Firm Undertaking

    Changes in TechnologyRonald J. Ebert, Dan Cernusca and Maria Brindasu

    1429 On-Line Regulation of Quality Diffusion Under

    Quadratic Costs

    JohnLiuand Seong-Hyun Nam

    1432 The Fit Between Technology and Performance

    Evaluation: Impact on Productivity and QualitySarvanan Devaraj

    [PM56-T2] PERFORMANCE ISSUES IN

    MANUFACTURING VI

    1435 The Ability of Flow Dominance Measures to

    Predict Manufacturing Performance

    Elias Kourpas andTimothy L. Smunt

    1438 The Relationship Between Process Choice andProduction Planning and Inventory ControlDecisions

    M. Hossein Safizadeh and Larry P. Ritzman

    1440 Approaches to Manufacturing Improvement: Useand Performance ImplicationsRobert J. Vokurka, ScottO'Leary-Kelly and Benito E.

    Flores

    Production/Operations

    Management—Services

    1443 [PSla-St3] WORKSHOP: TEACHING

    UNDERGRADUATE SERVICES

    MANAGEMENT

    Ray M. Haynes, Ray Boykin, Jo AnnDuffy, H. Halati,

    Joyce Hoffman, JohnHaywood-Farmer, LenRoss, Steve

    Starling, SueSiferd, WilliamSmith, LaurenWrightand

    AndyYao

    1444 [PSlb-St4] TEACHING GRADUATE

    SERVICES MANAGEMENT

    Ann S. Marucheck, Richard B. Chase, Frances X. Frei,

    Sheryl E. Kimes, Aleda V. Roth and Chris Vbss

    1445 [PSle-St5] INNOVATIONS IN TEACHING

    SERVICES MANAGEMENT

    ScottE. Sampson, Karen J. Napoleon, Elliott N. Weiss,Rohit Verma, RobertJohnston, Jay Rao and Richard D.

    Metters

    [PS3-S2] LABOR CONSIDERATIONS IN

    HEALTHCARE

    1447 Cross-Utilization of a Two-Skill CategoryWorkforce

    Michael J. Brusco, Tony R. Johns and John H. Reed

    xi

  • 1449 An Examination of a Community Health Care

    Organization's Patient Scheduling: A PreliminaryStudy Using Logistic Regression Model

    Neset Hikmet, Maling Ebrahimpor, Paul M. MangiameliandStuartWestin

    [PS4-S2] LOCATION PLANNING FOR

    SERVICES

    1452 Performance of Two Hub Location Heuristics

    Under Different Transportation Environments

    Sue Abdinnour-Helm and Scott W. Hadley

    1455 Cumberland County EMS—Optimization Models

    for Enhancing the Response Time and Coveragefor Ambulances

    Assad A. Tavakoli

    [PS5-S3] RESOURCE PLANNING IN HEALTH

    CARE

    1458 A Staff Decision Model for AIDS Prevention

    Program

    LynnLingX. Li

    1461 Admission Scheduling in Acute Care Hospitals:Does the Practice Fit with the Theory?

    Paul Gemmel and Roland Van Dierdonck

    1464 Predicting Patient Resource Needs: A

    Methodology for Ambulatory Care

    Joseph N. Khamalah and DavidM. Dilts

    [PS6-S3] MEASURINGSERVICE

    PERFORMANCE

    1467 Best Practice and Benchmarking for the

    Australian Hotels Industry

    NormaJ. Harrison,BrianR. Harrison and RobertJ. Cain

    1470 ISO 9001 Registration in the Software Industry:The Perspectives of Auditors

    HilaTamir andBarbara E. Withers

    1473 Physician Outcome Measurement Model

    SamiaM. Siha

    [PS7-S4] TABLE TOPICS: SUPPLY CHAIN

    ISSUES AND INFORMATION SYSTEMS IN

    SERVICES

    1476 Implementation Issues in the Outsourcing of

    Services

    Ashok Chandrashekar andSandyAllen

    1476 The Global Service Factory: Integrating theGlobal Supply Chain Through Service

    WilliamE. YoungdahlandArvinder P.S. Loomba

    1476 Risk Assessment in the Supply Chain

    Sue Perrott Siferd and Larry R. Smeltzer

    [PS8-M1] THE ROLE OF TECHNOLOGY IN

    SERVICES

    1477 A Framework for Integrating Technology intoService OperationsMark M. Davis and Janelle Heineke

    1480 The Value of Motor Carrier Satellite

    Communications Systems to Buyers of FreightServices: Building a Theory

    Tracy D. Rishel and Alan J. Stenger

    [PS9-M23 MATERIALS MANAGEMENT IN

    SERVICES

    1483 Hospital Materials Management in Taiwan: A

    Survey

    FenghueihHuarng

    1486 Centralized vs. Individual Ordering in

    Multilocation Inventory Systems

    Jason Hu, Edward F. Watson and Helmut Schneider

    1489 Multi Commodity - Multi Echelon Distribution

    Planning: A DSS Approach with Application

    Anthony D, Ross, Munirpallam A. Venkataramanan and

    Kathryn W. Ernstberger

    [PS10-M2] SERVICE PRIORITIES AND

    PERFORMANCE

    1492 The Impact of Empowerment on the Service

    Value Chain

    Ronald D. Anderson, Michael R. Crum and Roger E.

    Jerman

    1495 A Service Matrix: Preliminary Analysis

    David A. Collier and Susan M. Meyer

    1498 Competitive Priorities and Performance in

    Services Operations: An Exploratory Analysis

    Rohit Verma and Scott T. Young

    xn

  • [PS11-M3] INVENTORY AND CUSTOMERSERVICE

    1501 Taxonomy of Inventory Policies for Supply-Chain Effectiveness

    Charu Chandra

    1504 Inventory Management in a Manufacturer and

    Retailer System

    Susan X. Li

    1507 The Role and Impact of Information in

    Enhancing Logistics Inventory Performance andCustomer Service

    Steven R. Clinton and StanleyE. Fawcett

    1510 [PS12-M3] WORKSHOP: BENCHMARKING

    US SERVICES: RESULTSAND

    IMPLICATIONS

    AledaRoth, RichardB. Chase, ChrisVoss,ElizabethL.

    Rose and Larry J. Menor

    [PS13-M4] THE VOICE OF THE CUSTOMER

    IN SERVICES

    1513 Application of QFD to Internal Service System

    DesignR. "Nat" Natarajan, Ralph Martz and KyosukeKurosaka

    1516 Quality Function Deployment: A Tool for Service

    Quality Improvement—Alitalia's Experience

    Abby Ghobadian and A.J. Terry

    [PS14-M4] CUSTOMER SATISFACTION IN

    SERVICES

    1519 Human Resource Development in Customer

    Satisfaction Strategies

    RobertoFilippini andCiprianoForza

    1522 Customer Evaluation of Service Quality: A Fuzzy

    Sets Approach

    Andrea Vinelli andRavi S.Behara

    1525 A Survey of Consumer Satisfaction in the

    Hungarian Electricity Industry

    Gabor RekettyeandTiborTersztyanszky

    [PS15-M4] SERVICE TYPOLOGIES AND

    DESIGN

    1528 Integrating Service Design and Delivery: A

    Proposed Model of the New Service

    Development Process

    Susan P. Johnson and Larry J. Menor

    1531 In Defense of the Production-Line Approach to

    Service

    David E. Bowen and William E. Youngdahl

    1534 Typologies of Service Operations: An EmpiricalAssessment

    Rohit Verma and Kenneth K. Boyer

    [PS16-M4] TABLE TOPICS: SERVICE THEORY,

    QUALITY, AND PERFORMANCE

    1537 Competitive Ramifications of the Unified

    Services TheoryScottE.Sampson

    1537 Service Quality and Resource Utilization in a

    Fire DepartmentElizabeth A.Anderson and JoaquinDiaz

    1537 Customer-Based Determinants of Satisfaction

    and Dissatisfaction in a Service Environment:

    Implications for Operations Management

    Roy Morleyand John S, Haywood-Farmer

    [PS17-T11 WAITING LINES: QUALITATIVEAND QUANTITATIVE PERSPECTIVES

    1538 Waiting: A Social and Psychological Perspective

    Winter Nie

    1541 Expected Waiting Time in Service Operations:Accounting for State Completion Rates of

    Individuals

    John C. Goodale and DonaldG. Wardell

    1544 Performance Contingencies of Alternative

    Service Designs: A Simulation Study

    Chwen Sheu, Sunil Babbar and RogerW. McHaney

    [PS18-T2] SERVICERECOVERY

    1547 Nature of Service Recovery Expectations

    Jay Rao and Sriram Dasu

    1550 Service Recovery: An Integrated Framework and

    Empirical InvestigationJanis L. Miller, ChristopherCraighead and KirkR. Karwan

    xiii

  • 1553 [PS19-T2] PANEL: THE DSI/APICS SERVICE

    OPERATIONS CONNECTION

    L. Drew Rosen, Richard E. Crandatl, KirkR. Karwan,

    James A. Pope, HI and Brooke A, Saladin

    [PS20-T2] DEMAND AND SUPPLY DECISIONS

    1554 A Model for Improving Demand and SupplyManagement in Services

    Kenneth J. Klassen and Thomas R. Rohleder

    1557 Optimal Service Design: Integrating Marketingand Operations Elements for Capacity Decisions

    Madeleine E. Pullman and William L. Moore

    1560 Development and Application of Hotel GroupForecasting

    Sheryl E. Kimes, Yunsoo Kim, Jinou Park and ChristinaLoh Terry

    Quality and Productivity

    1563 [QPl-St4] WORKSHOP: LOCATING AND

    ASSESSING PRODUCT-ORIENTED

    INFORMATION FROMINTERNET

    CONVERSATIONS

    Byron J. Finch

    [QP2-S2] ADVANCES IN ACCEPTANCE

    SAMPLING

    1566 Three Types of the Producer's and Consumer's

    Risks in the Single Sampling Plan

    Young H. Chun and Dan B. Rinks

    1569 Classic Acceptance Sampling and Quality Failure

    Costs: A Natural Marriage

    Stephen H. Goodman

    1572 Producer's and Consumer's Risk When

    Proportion Defective is a Random Variable: A

    More General ApproachElisabeth J. Umble

    [QP3-S3] QUALITY AND PRODUCTIVITY:FffiLD STUDTES

    1575 Predicting Plant-Level Precursors of

    Productivity: Biometeorological Effects on

    Absenteeism

    Steven E. Markham and Ina S. Markham

    1579 The Effect of Cultural Differences in the

    Adoption of TQM Practices in Mexico and theUnited States: A Comparative Study

    Felipe Burgos-Ochoategui

    1582 Key Measures for Organizational Performance

    Susan West Engelkemeyer

    [QP5-S4] CRITICAL ELEMENTS FOR

    SUCCESSFUL QUALITYPROGRAM

    IMPLEMENTATION

    1585 Qualitative Analysis of Continuous ImprovementProgram Implementations: Lessons from SevenAutomotive Parts SuppliersThomas Y. Choi, Manus Rungtusanafliam andJisungKim

    1588 Quality Improvement Programs in the Railroad

    Industry

    Joel D. Wisner and Ira A. Lewis

    1591 Determining the Critical Elements for ProducingQuality Products ina ManufacturingEnvironment

    L. Paul Dreyfus and Michael L. Vineyard

    1593 Examining the Obstacles to TQM Within a Factor

    Analytic Framework

    Rose Sebastianelli and Nabil Tamimi

    [QP6-S4] QUALITYIMPROVEMENT

    TECHNIQUES

    1596 A Quality Function Deployment Approach toTask Organization in Peacekeeping ForceMission

    FariborzY. Partovi and John M. Epperly

    1599 Quest for Success in Business Process

    Reengineering: Research Propositions and

    ImplicationsMohammad Niamat Elahee andVipul K. Gupta

    [QP4-S4] TABLE TOPICS: CONTINUAL

    PROCESS IMPROVEMENT

    1602 Mass Customization and Process Improvement:

    Competitive Dynamic Model

    Robert H. Burgess

    1602 Knowledge Work Project ForecastingJoanne M. Sulek and Mary R. Lind

    1602 A Faster Algorithm for Computing OptimalParameters of EWMA Control Charts

    Ashok Kumar and Sheldon H. Jacobson

    xiv

  • 1602 Goal-Programming Approaches to the QFDPlanning Process

    S. Bruce Han, Shaw K. Chen and Manbir S. Sodhi

    [QP8-M1] DESIGN AND IMPLEMENTATIONOF SUCCESSFUL QUALITY IMPROVEMENTPROGRAMS

    1603 An Empirical Investigation of First-Line

    Supervisors' Participation in Quality Efforts

    Sanjay L. Ahire, DamodarY. Golhar and Satish P.

    Deshpande

    1606 Role of Self-Efficacy in Implementation Successof Quality Programs in OrganizationsArvinder P.S. Loomba and Rex Karsten

    [QP7-M1] TABLE TOPICS: FffiLD STUDTES IN

    TOTAL QUALITY MANAGEMENT

    1609 ISO 9000: A Study of Certified Facilities

    Mohammad Ahmadi and Farhad M.E. Raiszadeh

    1609 A Comparative Study of Quality and

    Reengineering ProgramsFarzaneh Fazel and Gary J. Salegna

    1609 The Role of HRM in a TQM Context: The Impacton Performance for U.S. Service Firms

    David E. Gundersen and Ravi S. Behara

    1609 TQM as a Key Strategy for Competitiveness: A

    Case Study

    Mohan R. Raoand Carol J. Stratton

    1610 Will Quality Circle Be a Common Place in U.S.

    Firms

    Horace Scruggs and Hossein Jamshidi

    1610 The Success of TQM/JIT in the U.S. Workplace

    Horace Scruggs and Hossein Jamshidi

    [QP10-M2] FACTORS RELATING TO

    SUCCESSFUL QUALITY PROGRAM

    IMPLEMENTATION

    1611 The GAO Study-Expanded and Updated

    Timothy M. Bergquist

    1614 Quality Management and Organizational Context

    Gertrude P.Pannirselvam

    1617 The Relationships Between ISO 9000

    Registration and Total Quality Management

    S. Bruce Han, Maling Ebrahimpourand Barbara E.

    Withers

    [QP11-M2] MEASURINGTHE IMPACT OF

    TOTAL QUALITY MANAGEMENT

    IMPLEMENTATION

    1620 TQM Dymanics-An Emprical Study of TQMPractice and Performance

    Ajay Das, Robert B. Handfield, RogerJ. Calantone and

    Soumen Ghosh

    1623 Actual and Anticipated Benefits and Costs of

    ISO-9000: Do They Match?

    Rajeev Aurora, Rakesh K. Agrawal, S. SubbaRao andT.S. Raghunathan

    1626 Quality-Related Action Programs: Their Impacton Quality Performance and Overall Firm

    Performance

    SimeCurkovic, Steve Swartz and Shawnee K. Vickery

    [QP12-M3] MEASURING AND IMPROVING

    QUALITY IN HEALTHCARESETTINGS

    1629 Measuring Operating Room Quality PerformanceAttributes

    James A. Rodger, David J. Paper and Parag C.Pendharkar

    1632 Assessing the Quality of Health Care Service

    Plans

    Scott A. Dellana and David W. Glascoff

    1635 Mistakes and Complexity in Health Care

    John R. Grout

    [QP13-M3] QUALITY MEASUREMENT

    TECHNIQUESAND APPLICATIONS

    1638 IT Quality-An Operations Area Perception and

    Quality Prescription

    MarcyL. Kittner, Michael Jeffries and Frank Gryna

    1641 Determining the Cost of Quality in the Poultry

    IndustryBrianL. McGuire, MehmetC. Kocakulah and Jeff J. Vbrst

    1644 Is Quality Perception a Self-Fulfilling Prophecy?The Case of the Automotive Industry

    Edward Conlon, SarvananDevaraj andKhalilF.Matta

    [QP14-M4] ADVANCES IN THE DESIGN AND

    USE OF SPC CHARTS

    1647 Economic Design of Statistical Process Control

    Charts with Imperfect Process Adjustment and

    Tampering

    Timothy S. Vaughan

    xv

  • 1650 Comparisons of ARL Between Neural Networkand Control Chart for Averages Under NonnormalityJunsub Yi, Victor R. Prybutok and HowardR. Clayton

    1653 Control Limits for Non-Normal Unimodal

    Distributions

    Gary E. Meek and Ceyhun O. Ozgur

    1656 Control Charts for Processes with Common

    Cause Trend: A Comparison of LAV and OLS

    Methodologies

    J. GaylordMay and Joanne M. Sulek

    [QP15-M4] USING QUALITY AS A

    STRATEGIC WEAPON

    1659 Enhancing Firm's Performance Through Qualityand Supply Base Management: An EmpiricalStudy

    Keah Choon Tan, Robert B. Handfield and Daniel R. Krause

    1662 Market Structure and the Optimal Level ofService Quality: A Simple Game TheoreticModel

    William E. Jackson, III

    Purushottaman Nandakumar and AledaV. Roth

    1665 Strategic Quality Management: Manufacturingand Service

    Elizabeth A. Anderson and Sukran N. Kadipasaoglu

    [QP16-M4] TABLE TOPICS: QUALITYMANAGEMENT IN SERVICE, HEALTHCAREANDEDUCATIONAL SETTINGS

    [QP17-T1] ORGANIZATIONAL BEHAVIOR/DESIGN ISSUES RELATED TO

    IMPLEMENTATION OF QUALITY

    1670 The Influence of Human Resource Practices on

    Empowerment and Employee Perceptions of

    Management Commitment to QualityLarry W. Howard and S. Thomas Foster, Jr.

    1673 An Assessment of Quality ManagementPrograms: Linkage with Organizational Goalsand Culture

    Gary J. Salegna and Farzaneh Fazel

    1676 The Impact of Control on High Tech

    Manufacturing Performance

    Kevin Kobelsky

    1679 Quality Managers and Successful Managementof Quality: An Insight

    Injazz J. Chen, Kenneth A. Paetsch and Antony Paulraj

    [QP18-T1] SERVICE QUALITY: FEEDBACK

    AND TRAINING ISSUES

    1682 Total Quality Applications of Customer Feedback

    Scott E. Sampson

    1685 A Processual Model of Customer Service TrainingBinshanLin

    1688 Employing Internet Technologies to GatherCustomers' Quality PerceptionsScott E. Sampson

    [QP19-T2] PRODUCTIVITY AND QUALITYFOR MANUFACTURINGPROCESSES

    1691 A Comparative Analysis of Assembly Line

    Policies: Quality Failure Costs Perspective

    Dooyoung Shin andHokeyMin

    1694 Jointly Determining Production Quantity, SetupCost Reduction, and Process Reliability

    Improvement Decisions

    DaeSoo Kim

    1697 Simulation of a Continuous Replenishment

    System with Electronic Data Interchange

    Michael P. D'ltri, Edmund W. Schuster and

    Lakshminarayana R. Talluru

    1700 A Simulation Study of the Impact of Grouping

    Parts on Quality of Ready to Assemble Products

    Tom Bramorski, Manu S. Madan and R.P. Sundarraj

    1668 Perpetual Differences in the Quality of Productsand Services: Undergraduate Students versus

    Business Executives

    Stephen H. Goodman

    1668 A TQM-Focused Student Project to Develop an

    MBA Program Web PageWilliam M. Lindsay, Abraham Nahm, MarkLeathers andDonovan Rainer

    1668 Improving Quality and Containing Cost of

    Healthcare: A Continuous Quality Improvement

    (CQI) Model

    Fathi Sokkar, Yahya Daoud and Samia M. Siha

    1668 Introducing Benchmarking in Colleges of Business

    Larry B. Weinstein

    1669 Total Quality Management: Some Evidence on

    How Alumni View the MBA Program

    Young H. Kim, Ralph Allen, Jr., Keith Harris, StephanieHunter, Janine Roberts and Karmen D. Williams

    xvi