Decision Sciences Institute 38tthh Annual Meeting of the ...toc.proceedings.com/02553webtoc.pdf ·...

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Decision Sciences Institute 3 3 8 8 th th A A n n n n u u a a l l M M e e e e t t i i n n g g o o f f t t h h e e D D e e c c i i s s i i o o n n S S c c i i e e n n c c e e s s I I n n s s t t i i t t u u t t e e 2 2 0 0 0 0 7 7 November 17-20, 2007 Phoenix, Arizona, USA Volume 1 of 4 Printed from e-media with permission by: Curran Associates, Inc. 57 Morehouse Lane Red Hook, NY 12571 www.proceedings.com ISBN: 978-1-60560-067-3 Some format issues inherent in the e-media version may also appear in this print version.

Transcript of Decision Sciences Institute 38tthh Annual Meeting of the ...toc.proceedings.com/02553webtoc.pdf ·...

Page 1: Decision Sciences Institute 38tthh Annual Meeting of the ...toc.proceedings.com/02553webtoc.pdf · Decision Sciences Institute 38tthh Annual Meeting of the Decision Sciences Institute

Decision Sciences Institute

3388thth AAnnnnuuaall MMeeeettiinngg ooff tthhee DDeecciissiioonn SScciieenncceess IInnssttiittuuttee

22000077

November 17-20, 2007 Phoenix, Arizona, USA

Volume 1 of 4

Printed from e-media with permission by:

Curran Associates, Inc. 57 Morehouse Lane

Red Hook, NY 12571 www.proceedings.com

ISBN: 978-1-60560-067-3

Some format issues inherent in the e-media version may also appear in this print version.

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Decision Sciences Institute

38th Annual Meeting of the Decision Sciences Institute 2007

TABLE OF CONTENTS

Volume 1

TRACK: ACCOUNTING: THEORY, APPLICATIONS AND PRACTICE Stakeholder Influences and Environmental Audit Choice.............................................................. 1

N. Darnall, I. Seol, J. Sarkis

The Early History of the AICPA Code of Professional Conduct..................................................... 7L.A. Barfitt, J.L. Ziegelmayer

A. Comparison of the Impact of the Implementation of Sarbanes-Oxley Act - Large Versus Small Companies: A Preliminary Report ................................................................ 13

M. Ebrahimpour, J. Sherman

Comparing the Dependent Care Tax Benefits: Revisiting the Numbers..................................... 19S.R. Smith, K.D. Black

Statutory Changes to the Calculation of the tax on Workers Benefiting from the Foreign Earned Income Exclusion Require Careful Planning...................................................... 25

J.E.Williamson, N. Oestreich

Teaching tax Topics Using an Active-Learning Exercise at Four Universities .......................... 31J.A. Sage, L.G. Sage

Predicting Student Success In Accounting Programs ................................................................. 37Mary Collins

Cummulative-Effect Gains and Lossed: An Empirical Investigation of Value-Relevance ........ 42D.K. Schneider, J.M. Kohlmeyer

Treasury Stock as an Explanatory Variable of Senior Debt Ratings: Some Empirical Evidence ............................................................................................................................................ 43

S. Tibbs, D.K. Schneider, M.G. McCarthy

Accounting Standards: Evolving Issues, Policies, and Effects ................................................... 44Kashi Nath Tiwari

Using Data Mining to Enhance the Role of Internal Auditing....................................................... 50Wei He, I.L. Adamson

Uising ABC to Improve Performance Evaluation of the Sales Professionals in a Sales and Service Industry .............................................................................................................. 56

A.M. Sedaghat, T.E. Carroll

Linking Manufacturing Strategy to Product Cost: Time-Based Accounting Tested ................. 62Robert Hutchinson

Do GASB and FASB Nonprofit Financial Statements Meet User Needs?................................... 68M. Fischer, T. Gordon, M.M. Kraut

When Does a Merger Result in a Gift? Nonprofit Consolidation Guidance................................ 70Mary Fischer

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TRACK: CURRICULAR ISSUES MINICONFERENCE Learning from the Pros: Influence of Web-Based Expert Commentary on Vicarious Learning About Financial Markets .................................................................................................. 71

M.W. Ford, D.W. Kent, S. Devoto

TRACK: CASE STUDIES Risk Assessment for Chlorine Desinfection System in Water Treatment Plants....................... 77

Y-S. Hsu, S-C. Chang, H-L. Sheu, C-H. Lin, S-T. Hua, J-M. Wu

Value-Focused Thinking and Course of Action Selection............................................................ 85K. Phipps, E. Mohebbi

Le Race-Rerun - A Case of Crisis Management............................................................................. 91J. Davies, W. Lawn

Living with the Consequence of Post-Event Celebration: A Case of Governance, Management or Athlete Responsibilities? ..................................................................................... 95

J. Davies, W. Lawn

A Classification Framework for RFID Adoption........................................................................... 100J.Noh, A. Kunnathur, M. Tarafdar

TRACK: DSS/AI/EXPERT SYSTEMS A SVD/SVM Model for E-Commerce Recommender Systems.................................................... 106

Y.Xu, H. Wang, G. Kochenberger

The Theory of Mutiple Intelligences and Expert Indentification ................................................ 112S.E. Lunce, L.M. Lunce

Searching for Key Missing Evidences for Uncertain Inference on Bayesian Networks.......... 129Jinchang Wang

The Influence of Decisional Guidance on Complex Decision-Making Performance ............... 135C-M. Chang, S-Y. Hung, D-H. Shih

Why Business Needs a Configuration Management Database.................................................. 140T. Viju, V. James, H. Du

Ontology and Data Mining for Patent Document Classification ................................................ 146Adela Lau

Application of Text Mining and Data Mining in Paleontology Taxon Recommendation and Search System.......................................................................................... 151

B-R. Lea, W-B. Yu, F. Oboh-Ikuenobe

Valuation of Mining Project Using Expert Systems .................................................................... 157V. Shah, S. Sarkarat

Impacts of DSS Technology on Fantasy Football ....................................................................... 163C-T. Hsieh, B. Lin

A Dynamic Model of the Trust Basis of DSS Usage.................................................................... 169M.I. Aguirre-Urreta

An Application of Dynamic Decision Support Models on the Black Exchange Market Information of NAFTA Partners ..................................................................................................... 175

S.Bai, K.S. Koong, L.C. Liu

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The Effects of Input Complexity in Virtual Work Groups: A Case of Electronic Brainstorming.................................................................................................................................. 181

J. Sutanonpaiboon, S. Paul

Bankrupticy Prediction Using the Gamma Memory Neural Network ........................................ 187S.A. Dellana, D. West

Stacking Classifiers for Use in the Mortgage Loan Granting Problem ..................................... 193l.W. Glorfield, D. White

Development of Expert Systems in Statistics.............................................................................. 199L.C. Liu, K.S. Koong

Applying CART on Nation-Wide Teenager Survey for Motorcycle Regulations ...................... 205J.V. Chen, S.F. Huang, C-H. Hung.

The Development of Dentist Practice Profiles and Management: The Knowledge Discovery Approach ....................................................................................................................... 209

C. Lin, C-M. Lin, S-T. Li, T.L. Ju

Knowledge Management for the Sake of Problem Solving ........................................................ 215Eugenia Huang

Using Contextual Information and Multidimensional Approach for Recommendation .......... 221S-S. Weng, W-D. Chen, B. Lin

The Influence of a Knowledge Process on Virtual Team Conflicts ........................................... 227Linwu Gu

Development of A Conceptual Framework of Knowledge Management System for Cyber Security Learning ................................................................................................................ 232

June Wei

TRACK: ECOMMERCE B2B eCommerce: The Performance Effects of Information Exchange in Industrial Supply Chains ................................................................................................................................. 238

T.E. Porterfield, J.P. Bailey

C2C E-Commerce Channel Preference: The Role of Self-Efficacy, Trust, and Experience and the Mediation Effects of Satisfaction? .............................................................. 244

L.N.K.Leonard, K. Jones

Empirical Evidence on Customers' Attitudes Towards Online Decision Aid ........................... 250F. Wang, X. Wang

Testing an E-purchase Risk Model: Multi-group LISREL Analysis ........................................... 256Jeen-Su Lim, Kee-Sook Lim

Investigating the Antecedents of E-Commerce Non-Adoption and Rejection: An Empirical Analysis .......................................................................................................................... 262

M. Warkentin, A. French, C. Guo

Critial Factors Affecting the Acceptance of E-Payment Services in Emerging Economies: The Case of Paypal in China .................................................................................... 268

S. Ghosh, X. Li

A TOE-Based Investigation into E-Business Assimilation: Empirical Evidence of China's International Trading Industry ......................................................................................... 274

D. Li, F. Lai, J. Wang

A Comparison of the Adoption of Internet Services and Wireless Web Services and Wireless Web Sevices in the US and China.......................................................................... 280

S. Li, H. Records, R. Lin

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Assessing the Impact of Web-based Electronic Commerce on the Organizational Benefits of a Firm: An Empirical Study ........................................................................................ 286

C.A. Mora-Monge, S.S. Rao, G.Quesada, M.E. Gonzalez

Getting Inside ePprocurement Technologies To Study Their Usage Impact on Procurement Practices and Performance .................................................................................... 292

G.Quesada, M.E. Gonzalez, S.S. Rao, T.S. Ragu-Nathan

Exploring the Legal Issues, Legislation and Litigation of Consumer Online Privacy ............. 298A.M. Secor, J.M. Tarn, M. Razi, K. Chen

An Empirical Study of Market Accessibility, Perceived Distrust, and Supplier Integration in the E-Market Context .............................................................................................. 304

Dothang Truong

Nomological Validity: A Case in Measuring Trust in Internet Stores ........................................ 310L. Liu, C. Li, D. Zhu

Factors Influencing Trust in Online Consumer-To-Consumer (C2C) Transactions ................ 329A. Abuhamdieh, J. Sutanonpaiboon

Two Strategies to Increase Advertisers' Utility in Google Advertsing Framework.................. 335Li Chen

Search Engine Marketing for Small Businesses ......................................................................... 341V. Gupta, V. Chaudhuri, A. Figueira

Market Orientation and E-Business Performace ......................................................................... 346R. Welling, L. White

A Time-Series Analysis of Prices and Ratings on Online Reviews ........................................... 352N. Hu, L. He, L. Qin

Best Practices of Web Page Design for Color Blind Users: A Case Study of the Iowa Department of Tourism Website........................................................................................... 358

L-S. E. Tao, G. Hackbarth

An Assessment of Delone and McLean's E-Commerce Model in the Financial Services Sector ............................................................................................................................... 364

D.A. Cates, H. Chong, R. Runiar

TRACK: ETHICS AND SUSTAINABILITY Training and Empowerment: A Two Fisted Approach to Environmental Performance in Mexico .............................................................................................................................................. 370

J.W. Bishop, B.F. Daily, J.A. Massoud, L.A. Gibson, D.J. Valles

E-mail Privacy at Work: Strategic, Legal, and Ethical Issues .................................................... 376A.M. Everett, Y-Y. Wong, J. Paynter, J.D. Nicholson

Health & Safety and Operational Pracitices and Outcomes: Towards a Multiple Stakeholder Perspective ................................................................................................................ 382

D. Johnston, M. Pagell

Gaining Purchasings' Commitment for Environmental Management Projects: An Intra-Organizational Influence Perspective .................................................................................. 388

T.F. Gattiker, C.R. Carter

TRACK: FINANCE/FINANCIAL MANAGEMENT Secular Variations in the Level of Operation Efficiency of Federal Deposit Insurance Corporation Banks.......................................................................................................................... 394

Peter M. Ellis

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Innovations, Instruments, and Banks in the Second Decade of the New Millennium ............. 400Kashi Nath Tiwari

Do Stock Options Encourage Managers to Take Risks?............................................................ 406Sheen Liu

The Practice of Corporate Finance in the Middle-East ............................................................... 412A. Chazi, P.R.S. Terra, F.C. Zanella

Start-Ups May Out-Compete Well-Entrenched Firms.................................................................. 418Keshi Nath Tiwari

High Frequency Volatility in Japanese Government Bond Futures Market.............................. 424Weihua Shi

Convexity, Duration, Returns, and Performance ......................................................................... 430Kashi Nath Tiwari

More Efficient Investment of Institutional Traders - the Influence of Avoiding the Disposition Effect............................................................................................................................ 436

Y-F. Fu, H-H. Kang

The Performance of the Investment Strategy-The Application of Momentum to Inflation Related Stocks ................................................................................................................. 442

Y-F. Fu, H-H. Kang, H-C, Liu

An Empirical Test of the Consumption-Based Asset Pricing Model (CCAPM) in Latin America .................................................................................................................................. 448

G. Kirch, P.R.S. Terra, T.W. Alves

TRACK: INTERNATIONAL BUSINESS The Impact of National Culture on Project Management: Scenario Development for Intercultural Team Training ...................................................................................................... 454

D. Krumwiede, R.S. Voss, F. Stoppler, C. Schmindt

Challenges in Knowledge Transfer Across Borders and Organizations: A Virtual Team Approach ............................................................................................................................... 460

R.K. Yeh, T. Wang

Competitiveness of India's Munufacturing Sector ...................................................................... 466R.N. Natarajan

Emergent Realities of Global Competition: The Changing Demands on Managers and Governments.......................................................... 472

Kamal Fatehi, Rajaram Veliyath

Corporate Entrepreneurship in Developing Countries, the Case of Thailand.......................... 478T.C. Sebora, S.M. Lee, L.A. Digman

Organizational Configurations, Corporate Transformation and Internationalization .............. 484Syed Tariq Anwar

Learning from Experience: An Empirical Study of Taiwanese MNEs ...................................... 490W-Y.Wu, C-Y Li

Express Shipping Industry Overview in China ............................................................................ 496T. Adams, Y.H. Yang, M. Harasiuk

Desired Performace Characteristics of Entry-Level Managers and Educational Perspectives: Gaps and Implications ........................................................................................... 502

M.M. Yasin, C.F. Gomes, F. Almeida

Selection Criteria of Business PhD Candidates for Their First Academic Position ................ 508C. Prahiniski, T. Kwan-Ho Yeung

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What Make Students Taking Online Courses: Evaluation of Determinants of a Structural Model.............................................................................................................................. 514

D-D. Nguyen, Y. Zhang

Learning Business Processes with Enterprise Resource Planning Software.......................... 520T. Rienzo, B. Han

Podcasts Bring Experts to the Classroom ................................................................................... 526G.R. Armstrong, J.M. Tucker, V.J. Massad

Teaching the Introduction to Business Course Integrating a Corporate Partner and Student Business Plans.......................................................................................................... 531

Michael J. Maggard

Real Networking with Virtual Mentors .......................................................................................... 537Linda L. Brennan

Corporate Social Responsibility Across the Business Curriculum? ........................................ 543H.H. Friedman, L.W. Friedman

Zachman in the Classroom-Incorporating the Zachman Framework into Information Systems Education .................................................................................................... 549

Paul J.A.van Vliet

Volume 2

A Model for Teaching IT Project Management Simutaneously to Undergraduate Management and it Students ......................................................................................................... 555

Q.E. Booker, F.L. Kitchens, C. Rebman

Assessment of Changes in Attitudes of Graduate Students Toward Introductory Statistics .......................................................................................................................................... 561

T. Jitpaiboon, C. Ounjitti, R. Dangol, J. Walters

Does the MBA Ecperience Support Diversity? Regional and Demographic Effects on Program Satisfaction ................................................................................................................ 567

A. Hwang, R. Bento, J.B. Arbaugh

Brainpool Online: An Online MBA Course Developing Intercultural Sensitivity Through Virtual Teamwork ............................................................................................................ 573

S. Scaffidi, J.B. Arbaugh

Lean Manufacturing and Process Improvements: An Integrative Simulation for Standard Work, Value Stream Mapping, and Kaizen................................................................... 579

P. Haug

Network Design Security Game: Intrinsically-Motivated Education.......................................... 585P.J. Schmidt, J.S. Renwick, J.P. Viator

The Impact of a Participative Grading Policy on Students' Effort for Learning: A Preliminary Investigation ............................................................................................................... 591

Inshik Seol

Student Perception of Operatons Management Courses When Offered as Part of an Integrated Experience with Common Deliverables ................................................................ 597

Ratkin Pal, Michael Busing

An Investigation of a New Classroom Evaluation Instrument.................................................... 603Rick Hesse

Student-created Screen Capture Videos as a Part of Information Systems Science Course: Comparing Ways of Learning on the web ..................................................................... 611

Pekka Makkonen

Continuous Improvement in a Web-Based Database Course: A Case Study .......................... 617A. Aggarwal, S.A. Lynn

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The Effects of Learner and Group Characteriestics on Web-Supported Project Based Learning as Mediated by Communication Reinforcement ............................................. 623

Y, Ko, I. Ko, T. Rayn, R. Kim

TRACK: INSTRUCTIONAL INNOVATION AWARD COMPETITION A Self-Paced, Game-Based Programming Course ...................................................................... 629

T. Grandon Gill

EXEC: An Interactive Learning Approach to Developing Decision Making Expertise in Business and Management Programs .................................................................... 634

Thomas Triscari Jr.

Undergraduate Techtrek: A Blueprint for High-Impact, Integrative, Cross-Disciplinary Field Learning ............................................................................................................ 640

John Gallaugher

TRACK: INFORMATION SYSTEMS Usability Testing of An Interactive Online Service - A HCI Study.............................................. 646

A. Darisipudi, S.K. Sharma

Using Information Technology to Predict, Prevent and Prevail Over Natural Disasters: Hard Lessons from Hurricane Katrina ....................................................................... 652

L. Lally, B. Garbushian

Enhancing Homeland Security Through Data Mining................................................................. 658V.S. Bhadauria, R.K. Mahapatra

The Effects of CMC on Communication: Instant Messaging and E-Mail in Two Countries ......................................................................................................................................... 664

S-Y. Hung, T-C. Kang, D.C. Yen, A.H. Huang, K. Chen

Comparison of ICT Adoption Pattern: In the Case of Thailand and South Korea.................... 670K.H. Yang, S.G.Lee

A Cross-Cultural Study of Consumer Media Choice................................................................... 709H. Dai, C. Khanlarian, P. Palvia

Examining the Effect of Information Systems (IS) Competence in Creating Business Advantages..................................................................................................................... 715

G.D. Bhatt, S. Patel

The Effect of Differing ERP Systems on Administration and Organizational Performance .................................................................................................................................... 721

M.C. Kocakulah, B. McGuire, M. Williams

An Empirical Test of IS Leadership as the Driving Force in Improving IS Performance: The Service Level Perspective .............................................................................. 727

Zhengzhong Shi

Evaluation of ERP Project Success from CIOs' Perceptions ................................................... 733F. Zhao, D. Olson

An Investigation of the Success of ERP Implementations in the U.S. ...................................... 739L.Y. Fok, S.J. Hartman, W.M. Fok, J. Li

Indentifying Risks in ERP System Implementation..................................................................... 745A. Saharia, W. Reghupathi

The Influence of Trust and Other National-Level Indicators on Global Information and Communication Technology Diffusion: Some Empirical Results ...................................... 751

K. Bagchi, P. Kirs, R. Cerveny

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"Silent Revolution": Historical Perspctive of ICTs Growth and Socio-Economic Development of Pakistan ............................................................................................................... 757

M.N. Baqir, R. Babu, P. Palvia

Open Source Software and Activities in Indonesia..................................................................... 763T. Homogin, S. Verma, J. Mindel

Applying the Unified Theory of Acceptance and Use of Techology to Ubiquitous Healthcare Systems Adoption: An Empirical Study.................................................................... 769

M. Kim, J. Yu, C. Guo

Strategic Adoption of Enterprise Mobility Solutions: A Readiness-Centric Model ................. 775R.C. Basole

IT Governance and Career Inroads for New Graduates .............................................................. 781Z. Khan, D. Chung

Integrated Mobile Perioperative Support for Patient Safety....................................................... 787P. Benjamin, M. Erraguntla, R. Yepez

Impact of Information Technology on Managing a Retail Pharmacy: A Case Study ............... 793M.S. Desai, N. Oberai

Towards a Total Digital Health System: A Systems Approach .................................................. 799W.Raghupathi, S. Kesh

Understanding Acceptance of Enterprise Instant Messaging: A Theoretical Intergration and Empirical Investigation ...................................................................................... 805

X. Luo, A. Gurung, J.P. Shim

Anticipated Cost Savings from Offshore Systems Development Evidence from the Field ........................................................................................................................................... 811

Gerald R. DeHondt II

IT Outsourcing: A Capability-Focused Framework ..................................................................... 817Youngsoo Park

Quantitative Techniques for Estimating Resources in Software Projects................................ 823J.J. Arrera, T.M. Bergquist

Higher Order vs. Lower Order Complementarities...................................................................... 829P. Setia, S.K. Vickery, V. Sambamurthy, C. Droge

Systems Development Project Risk Perceptions ........................................................................ 835M. Warkentin, R. Moore, E. Bekkering, A.C.Johnston

The Impact of Organization Environment on Technostress In Chinese Firms ........................ 841K. Wang, Q. Tu, Q. Shu

Managerial, Organizational and Technical Factors Promoting E-Learning Adoption in Hospitals ..................................................................................................................... 846

S-Y. Hung, C.C. Chen, S. Negash

IS Control Selection Using Spreadsheet Optimization ............................................................... 852Josehp G. Walls

Providing Support Services for Telecommuters: Key Issues and Challenges ........................ 858Tuncay Bayrak

Increase Business Values in the Hospital Industry via IT and IS Support Value Chain Analysis ................................................................................................................................ 864

R. Null, J. Wei

Industry's Preferences for MIS Curriculum .................................................................................. 870Michael G. Wells

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Linking Upper Echelons Characteristics to Information Technology Payoff: An Empirical Investigation................................................................................................................... 876

Y. Liu, R. Ravichandran

Students' Media Choice for Interaction with Instructors ............................................................ 882H-K. Cho, Y. Kim, M.Stern, J. Hsu

Code Reuse as a Practice Within Extreme Programming .......................................................... 888G. DeHondt, V. Sugumaran,

Working with the Right Partner in a Pair-Programming Setting ................................................ 894E.Y. Li, H.J.R. Yen, C.Y.J. Cheng

A Framework for Reputation Systems.......................................................................................... 900S.A. Vannoy, A.K. Nath, P.C. Palvia

Studying "Online Socialities" - A Unified Framework of Social Networking Adoption .......................................................................................................................................... 916

A. Taneja, G. Mangalaraj, A. Singh

Computer Self-Efficacy and Performance: A Comparison of Online Versus Face to Face Environments..................................................................................................................... 922

R. Hauser, R. Paul, J. Bradley

Enterprise Resource Planning: A Pathway to Boosting Dynamic Capabilities and Business Performance ................................................................................................................... 928

R. Bernoussi, C. Tangpong

Innovating with Technology: The Impact of Work and Family................................................... 934A.M. Pearson, J.M. Pearson, C. Griffen

Information Systems Planning for Net-Enabled Organizations: A Capablility Based Approach.............................................................................................................................. 940

M. Tarafdar, T.S. Ragu-Nathan

Acceptance of Smart-Phones as a Business Communication Technology in Taiwan............ 946K. Chen, J-C.V. Chen, D.C. Yen, J.M. Tarn

Analyzing Customer Satisfaction Surveys Using Decision Support Systems......................... 950S.Ammar, D. Moore, R. Wright

A Mobile Web Services Framework To Reduse Inventory for An Assemble-To-Order Manufacturer ................................................................................................................................... 956

S. Dhar, M.H. Patel

Municipal Wireless: Pricing Strategy Review .............................................................................. 962Seungjae Shin

A Comprehensive Understanding of Non-Users' Perception for University Campus Wireless Network Adoption: An Empirical Investigation............................................................ 968

Q. Liao, X. Luo, A. Gurung

TRACK: KNOWLEDGE MANAGEMENT Linking Knowledge Creation to Organizational Incentives ........................................................ 974

R. Dangol, T. Jitpaiboon, J. Walters

Knowledge Management; Cognitive Empowerment, Perspective, and Innovation: A Conceptual Framework............................................................................................................... 980

D.K. Yoo, M.A. Vonderembse, T.S. Ragu-Nathan

How We Talk About Knowledge: Metaphor in Knowledge Management .................................. 986Rachel Jones

SSN and Open Source: Knowledge Sharing for Governments.................................................. 992R.T. Herschel, M. Cranford

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Improve Knowledge Transfer Through Flexible Presentations ................................................. 998H. Wang, J.E. Aronson

Knowledge Searching Behavior in Liquid Crystal Display Industry ....................................... 1004C-C. Tseng, M-C. Huang, H-L. Wu

Examining Successful Complex Adaptive Organizations via the Life Model: The Case of Wikipedia ......................................................................................................................... 1019

J-B. Faucher, A.M. Everett, R. Lawson

Industry Evolution Stage as a Moderator of the Relationship Between Knowledge Relatedness and New Product Introduction .............................................................................. 1025

Jun Li

Towards a Knowledge Model for Computer-Aided Knowledge Management ........................ 1031T.I. Ju, S-Y. Sun

Offshore R&D ................................................................................................................................ 1038R. Balachandra

The Impact of Knowledge Strategy on Performance in Large Australian Organizations ................................................................................................................................ 1044

R.M. Casselman, D. Samson

TRACK: MARKETING: THEORY, MODELS, AND APPLICATIONS Barriers to Market Entry in E-Commerce Markets..................................................................... 1050

F. Karakaya, M.J. Stahl

Consumer Voluntary Participation in Online Community of Consumpition - A Co-Production Model.......................................................................................................................... 1056

H.R. Yen, C-Y. Huang, H.Y.S.Hsu

The Inaction Inertia on Free Gift with Purchase ........................................................................ 1062T-C. Liu, T. Cheng

A Preliminary Analysis of College Students' Assigned Causality for Gifting Gift Cards or Gift Certificates ............................................................................................................. 1068

M.C. LaForge, R.S. Cantrell

Optimal Service Capacity Allocation Under the Threat of a Rival Entry ................................. 1074H. Zhang, H.I. Mesak

Mining Private Funds for Public College Education ................................................................. 1080Ping Wang

Antecedants to Supply Chain Integration: A Transaction Cost Theory Perspective ............ 1086T.Jambulingam, J.R. Nevin, R. Kathuria

TRACK: MANUFACTURING MANAGEMENT The Role of Imformation Technology and Trust in New Product Development Process .......................................................................................................................................... 1092

A.Y. Chou, D.C. Chou

Alternative Power for Industrial Operations A Feasibility Study of Wind Powering Hydrogen ....................................................................................................................................... 1098

C.S. Chakravarthy, D. Krumwiede

Design of Manufacturing Cells Considering Alternative Routings.......................................... 1104Farouq Alhourani

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Volume 3

A Nested Real Options Approach to Cellular Manufacturing Decisions................................. 1110

S. Ghosh, X. Li

An Empirical Comparison of Crossover Operators for the Manufacturing Cell Formation Problem ....................................................................................................................... 1116

A.L. Nsakanda, M. Diaby

Exploratory Research intothe Interralationship of Industry Competitive Forces, Environmental Scanning, and Internal Factors and Resources .............................................. 1126

Glenn A. Metts

An Investigation of Integration Practices' Impact on Manufacturing Flexibility and Competitive Advantage ................................................................................................................ 1132

Q. Zhang, M. Cao, M. Vonderembse

Competitive Priorities and Strategic Consecsus: A Comparative Look from Across the Globe .............................................................................................................................................. 1138

R. Kathuria, S.J. Porth, N.N. Kathuris, T.K. Kohli

Manufacturing and Marketing Intergration, Managerial Proirities and Company's Performance: An Empirical Analysis .......................................................................................... 1144

Ely Laureano Paiva

Optimal Inventory Policies for Products with Bi-Level Demand............................................. 1150U. Nanadkeolyar, P.S. Sundararaghavan, P. Dhumal

Expert Systems Model for Optimization of Inventory Classification....................................... 1156I. Lipkin, A. Thatte, J. Lim

Optimal Imperect-Quality Inventory Model with Defect Returns and Various Disposition Options ...................................................................................................................... 1162

S.H.Yoo, D.S. Kim, M-S. Park

A Comparison of Tabu Searches for Scheduling Parallel Machines with Family Setups to Minimize Total Tardiness............................................................................................ 1168

Jeffrey E. Schaller

Sequence and Due Date Assignment with Uncertain Processing Times and Mixed Penalty Functions ......................................................................................................................... 1174

Y. Xia, J.Yue, G. Hu

A Study Investigating the Impact of the Location of Controlled Release of Jobs in a Hybrid of Job and Flow Shops ................................................................................................. 1180

S. Barman, D.D. Mattioda, W.W. Fisher

Comparion of Benchmarking Performance Measures in JIT and non-JIT Companies ......... 1186Mohammad Z. Meybodi

The Use of Advance Order Data in Demand Forecasting ......................................................... 1192J.G. May, J.M. Sulek

Maintenance and the Maquiladora Industry ............................................................................... 1198S. Dowlatshahi

Interplay Between Bottleneck Positon and Production Activity Control Mechanism in Serial Production Lines ....................................................................................... 1204

K. Watson, A. Patti

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TRACK: MARKETING/OM/IS INTERFACE Distribution Channel Strategies for Durable Goods Manufacturer with Complementary Products ............................................................................................................ 1210

Y. Xia, T. Xiao, G.P. Zhang

Optimal Dual Channel Structure for Digital Products ............................................................... 1215W-Y.K. Chiang, Z. Guo

Building Customer Strategy Across Virtual and Physical Service Industry Environments ................................................................................................................................ 1221

John Hamilton

Assessing Data and Information Quality in ERP Systems ....................................................... 1227A. Madapusi, C-C. Kuo

The Impact of Product Types on Performance in a Two-Company Co-Promotion Partnership .................................................................................................................................... 1233

A.S. Ozkul, H. Yilmaz

Examination of Operations Management Journal Quality: Past and Present ........................ 1239G.R. Aase, C.G. Petersen, D.R. Heiser

TRACK: MS/OR: TECHNIQUES, MODELS AND APPLICATIONS Evaluation of Brain-Like Supervised Learning in Linear Programming Pattern Classifiers ...................................................................................................................................... 1245

Sommath Mukhopadhyay

Optimal Search and Stopping Rules for the Continuous-Type Dichotomous Search ............................................................................................................................................ 1251

Young H. Chun

Upset Victories in NCAA Division I-A College Football ............................................................ 1257C.M. Keller, J.F. Kros

Home-Field Advantage in Competitive and Non-Competitive Games in College Football .......................................................................................................................................... 1263

C.M. Keller, J.F. Kros

A Multidimensional Measurement System with Balanced Scorecard..................................... 1269D. Cui, K. Suzuki, M. Amagasa, T. Matsuo

Modeling Potential Implications of a Change in Tenure Policy: A System Dynamics Approach ....................................................................................................................................... 1292

E. Yobaccio, H. Saraoglu

The Developement of a Markov Chain Model to Facilitate Planning and Benchmarking in a DBA Program.............................................................................................................................. 1298

M.G. Nicholls

Dynamic Balanced Team Formation Using Multiple Criteria Optimization for an Executive MBA Program .............................................................................................................. 1304

R.K. Klimberg, K.J. Boyle, I. Yermish

A Test of Wagner's Exact and Heuristic Methods for the Spare Parts Inventory Control Problem ............................................................................................................................ 1309

Ibrahim Kurtulus

On the EOQ with Partial Backordering and Time-Dependent Backorder Percentage ..................................................................................................................................... 1315

D.W. Pentico, M. Drake

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A Goal Programmin Approach for Scheduling the Preventive Maintenance of Modular Components ................................................................................................................... 1321

S-J. Joo, H. Min

Cost Models for Lot Streaming in a Multistage Flow Shop WIth Unequal Number of Sublots....................................................................................................................................... 1327

K.H. Mokhashi, A. Banerjee

On the performance of Some Flow Shop Heuristics................................................................. 1333P.J. Kalczynski, J. Kamburowski

Application of Triplet Notation and Dynamic Programming to Single-Line, Multi-Product Dairy Production Scheduling....................................................................................................... 1339

V.M.Miori, B.W. Segulin

Analysis of Scheduling Rules in a Flexible Job Shop with Non-Zero Setup Costs ............... 1345K. Cutright, F. Huq, M.S. Bhutta

Employee Scheduling in Fast Food Restaurants Using a Set of Small Integerlinear Programs ....................................................................................................................................... 1351

M. Hojati, A. Patil

On the Solution Space of Johnson's Scheduling Problem ...................................................... 1357P.J. Kalczynski, J.Kamburowski, B. Wierwille

Application of Minimal Spanning Tree and Assignment Algorithms to Tractor Scheduling Problem ..................................................................................................................... 1363

Bob McQuaid

Profitability Analysis for Voice Over IP (VOIP) Based Callling-Card Service Providers ....... 1369C.H. Lau, J. Lee, T. Kozman

Re-Engineering Contract Review System by Standardization ................................................. 1375Li Chen

Application of Queueing Theory in Improving Hospital Emergency Department: Models and Practices ................................................................................................................... 1381

C.D. Callahan, A. Lohrasbi

Determining the Path Float in a Stochastic PERT Network...................................................... 1387Z. Li, C-C. Kuo, M. Stodnick

TRACK: NEW PRODUCT DEVELOPMENT AND PROJECT MANAGEMENT Individuals in Cross-Functional NPD Team and Project Integration ....................................... 1390

R. Rauniar, G. Rawski, S. Shah

Investments in Launching New Products: The Role of Organizational Risk Propensity and Stakeholders in Program Performance ........................................................... 1396

C. Prahinski, C. Kocabasoglu, R. Klassen

The Impact of Working Integration and Knowledge Integration on Project Performance .... 1402R. Rauniar, G. Rawski, S. Shah

The Effect of Envisioning on Improvisation in Product Development Context...................... 1408Youngsoo Park

TRACK: ORGANIZATIONAL BEHAVIOR/ORGANIZATIONAL THEORY Investigating the Link Between an Organization's Creative Environment's and Worker Job Satisfaction: Findings from Garden Variety Creativity Workers......................... 1414

M. Mayfield, J. Mayfield

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Relationships Between Creative Working Environment and the Research Productivity of Business School Faculty ................................................................................... 1420

K. Kim, S.J. Karau

Gender Diversity and Innovation Success: Does " Marriage" Improve Progeny Quality? ... 1426Susan E. Horne

A Theoretical Perspective of the Influences of Individualism/Collectivism, Group Membership, and Performance Variation on Allocation Behaviors ........................................ 1432

P. Fadil, S. Williamson

Justice and Self-Efficacy: Performance and Satisfaction Implications .................................. 1438L.M. Russell, Z. Li

Ethics and Corporate Citizenship Perceptions of Downsizing: The Role of Attributions and Organizational Justice..................................................................................... 1441

C. Lakshman, J.D. Kabongo, J.R. Pandian

Does Personality Influence Trust for Individuals in Vertual and F-2-F Teams? An Exploratory Study Using the Big Five......................................................................................... 1447

K. Furumo, E. de Pillis

An Empirical Study of the Effects of Intra-National Diversity in Korean Virtual Teams........ 1453R.L.Wakefield, G.G. Garrison

Gender in Service Encounters: A Cross-Cultural Study of Automotive Dealers ................... 1459J.C. Lin, K. Phongkusolchit

The Effect of National Culture on Pay Preference: A Comparative Study .............................. 1465A.B. Goktan, O.Y. Saatcioglu

How End-User Characteristics Affect Technostress: An Exploratory Investigation ............. 1471Q. Tu, M. Tarafdar, B. Ragu-Nathan, T.S. Ragu-Nathan

An Empirical Investigation of the Impact of Gender and Contextual Factors on Leadership Styles ......................................................................................................................... 1477

S. Li, K. Fougere

Participation and Organizational Commitment: Does Role Stress Mediate the Process? ... 1483K. Dale,M.L. Fox

A General Theory of Planned Behavoir: Concpetual Framework and Empirical Test........... 1489Jean Baptiste K. Dodor

The Enterprising Role of Professionalism Construct in Shaping Contingent Workers’ OCB ................................................................................................................................ 1495

Ali Rassuli

Confronting Failure and Success: Using the Morbidity & Mortality Process in a Social Service Setting................................................................................................................... 1501

J. Cepuran, T. Callahan

Size. Formalization, and Change Implementation: Comparing Small and Large Organizations ................................................................................................................................ 1507

Matthew W. Ford

Opportunism in Buyer-Supplier Relationships: The Interactionist Perspectivre................... 1513C. Tangpong, Y.K. Ro, K-T. Hung

TRACK: QUALITY Beyond the Low Hanging Fruit: Sustaining Continuous Improvement Through Organizational Infrastructure....................................................................................................... 1518

G. Anand, M.V. Tatikonda, P.T. Ward

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Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants (FFRS) and Their Relationship to Customer Satisfaction and Behavioral Intentions ........................ 1524

Hong Qin

Factors That Impact Internet Customer Choice of Primary Online Retailer ........................... 1530Youqin Pan

Purchasing Service Quality and Internal Customer Satisfaction: An Empirical Study ......... 1536M. Jun, S. Cai

An Empirical Investigation of Relationships Among Core Quality Management Practices, Infrastructure Quality Management Practices, and Quality Performance ............ 1542

Xingxing Zu

Do ISO 9000 Ceritfied Firms Outperformnon-ISO Firms in the Long Term? Analysis of Turkish Stock Market Returns................................................................................. 1548

C. Ozgur, M. Pinar

A Critical Factors Approach to ERP Informaiton Quality and Decision Quality..................... 1554A.Madapusi, C-C. Kuo, R. White

The Application of a Total Quality Management Approack to Support Recruiting in Schools of Music ...................................................................................................................... 1560

L. Weinstein, R. Paul

Effects of TQM on Customer-Related Performance Among Quality Award Winners in Europe........................................................................................................................................ 1565

F. Pakdil, M.E. Ceyhan

Effects of Six Sigma and Knowledge Management on Healthcare Organizational Results and Competitive Advantage........................................................................................... 1573

C.R. Gowen III, G.N. Stock, K.L. McFadden

TRACK: REGIONAL BEST PAPERS Rocky Mountain Chocolate Factory, Inc..................................................................................... 1579

Debora J. Gilliard

The Effect of Technology and Technological Advances on Customer Relationship Management .................................................................................................................................. 1582

Randy Brown

A Preliminary Assessment of the Validity of a Computer Literacy Construct: Conceptualizing and Operationalizing on Numerousness ....................................................... 1585

Gregory E. Truman

Multi Agent Strategies for Decision Support Applications....................................................... 1603D. West, S. Dellana

The Off-Shore Outsourcing of Information Technology Function: Indentification of Determinants............................................................................................................................. 1609

V.K. Agrawal, V.K. Agrawal

Analysis After Output ................................................................................................................... 1615Kenneth R. MacLeod

Public Service Demands by Timeshare Versus Hotel Properties in a Coastal Community .................................................................................................................................... 1621

D. Domke-Damonte, L. T. Damonte, G. Loftus

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TRACK: SUPPLY CHAIN MANAGEMENT The Improvement on Demand Management from a Weight-Varying Component Forecast Methodology.................................................................................................................. 1627

Feng Zhang

Forecast Process Structure as a Key Driver for Determining Collaboration Requirements ................................................................................................................................ 1633

K. Sengupta, V.G. Hegde

The Effect of CPFR on Firm Performance: An Empirical Evaluation ...................................... 1639C.A. Hill, Y. Xia, G.P. Zhang

Supply Chain Infromation Sharing.............................................................................................. 1645H. Zhou, W.C. Benton

An Investigation of the Success of ERP Implementations in the U,S, .................................... 1651L.Y. Fok, S.J. Hartman, W.M. Fok, J. Li

Better Service for Customers with RFID..................................................................................... 1657P. Jaska, P.M. Reyes

Transaction Cost Analysis of Inter-Organizational Information Sharing in a Supply Network ............................................................................................................................. 1663

D-G. Kim, S. Samaddar

The Impact of ERP Implementation on Organization Capabilities and SCM Capabilities..... 1669W. Hwang, J-S. Lim

Volume 4

An Analysis of Optimal Remanufacturing Policies with Uncertainty in the Quality of Returns ...................................................................................................................................... 1675

S.K. Mukhopadhyay, H. Ma

Impact of Manufacturing Overhead on Order Management in a Two-Level Supply Chain .............................................................................................................................................. 1681

E.T. Kirche, R. Srivastava

Couterintuitive Benefits of Relaxing Inventory Replenishment Requirements: A System Dynamics Model Based Study ....................................................................................... 1687

B.Janamanchi, J.R. Burns

Supply Chain Coordination with Free Replacement Warranty................................................. 1693W-T. Hu, H. Benson, A. Banerjee

Modeling Unidirectional Transshipments in a Single Echelon, Multi-Location Inventory System with Lumpy Demand Parts............................................................................ 1699

Anil Kukreja

Examining the Impact of Supply Chain and JIT Intitiatives on Manufacturing Capability: Does Srategic Integration Matter? ........................................................................... 1705

Kwasi Amoako-Gyampah

A Heuristic Master Planning Algorithm for Green Supply Chain Management...................... 1711C-C. Chern, K-Y. Huang

Supply Chain Information and Relational Alignment: The Role of EDI Capability in Supplier Management................................................................................................................... 1717

K.C. Tan, V.R. Kannan

Empirical Study on the Critical Success Factors for RFID Implementation and Their Relationships with Expected Deployment Outcomes ..................................................... 1722

Rebecca Angeles

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RFID Implement in the Supply Chain: Beyond Technology Adoption .................................... 1728Richard J. Miller

Exploring the Conditions of a Supplier's Opportunistic Behavior and Its Implications ....... 1734J.S. Jeong, T. Klein

Creating Successful Collaborations: An Empirical Study........................................................ 1740E. Vanpoucke, A. Vereecke

Early and Late Adopters of B2B Online Reverse Auctions: An Exploratory Study of Organizational Characteristics and Learning Outcomes ..................................................... 1746

Tobias Schoenherr

Competitive Advantage, Supply Chain Responsiveness and SCM Practices of a Firm ....... 1752A.Thatte, S.S. Rao, T.S. Ragu-Nathan

RFID Implemention in Retail Industry: Current Status, Issues, and Challenges.................... 1758M. Bhattacharya, C-H. Chu, T. Mullen

An Exploratory Study of RFID Implementation Benefits and Challenges in the Supply Chain ................................................................................................................................. 1764

D. Godon, J.K. Visich, S. Li

When Using a Carrot is Better than a Stick: The Effects of Buyer Power on Production Information Integration............................................................................................. 1770

L. Krajewski, J.C. Wei, S. Devararj

The Study of Supply Chain Intergration (SCI) and Organizational Performance Using Hierarchical Linear Modeling: a Comparative Study of SMES VS. LES ....................... 1776

T. Jitpaiboon, R. Dangol, D. Truong

Supplier Involvement in Lead Time Reduction: An Analysis and Framework ....................... 1782J. D. Hanson

Virtual Transfer Pricing Mechanisms in Global Supply Chain ................................................. 1788K. Liao, J.J. Zhang

Common Practices in Supply Chain Management: An International Comparative Study .............................................................................................................................................. 1793

P.Hong, S.S. Rao, J. Roh

A Framework for Supply Chain Maturity: An Empirical Investigation..................................... 1799A. Done, M. Frohlich, C. Voss

Factors Influencing Exit Flexibility of Supply Chain Management .......................................... 1805S-Y. Sun, T.L. Ju, S-M. Ju, C-Y. Wu

Modular Organization as an Agile Supply Chain Structure and Its Performance Impacts........................................................................................................................................... 1811

Liang-Chieh Cheng

Decision-Making for Reducing Supply Chain Volatility: Simpler May Be Better ................... 1817I. Kim, M.C. Springer

Outcome-And Behavior-Based Approaches to Supply Chain Risk Management.................. 1823A. Foroughi, M. Alvin, M. Kocakulah

Measuring the Supply Risk Construct: An Exploratory Study................................................. 1829J. Shockley, S.C. Ellis

Supply Chain Disruption: A Framework for Reconstruction.................................................... 1835N. Altay, A. Ross, G. Stading

Performance Metrics That Support Supply Chain Development ............................................. 1841P.R. Martin, J.W. Patterson

Understanding Supply Flexibility and Its Impact on Supply Chain Performance .................. 1847Y. Liao, S.S. Rao, P. Hong

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Relational Governance in Buyer-Supplier Relationship: Structures, Processes, and Performance Implications..................................................................................................... 1853

S. Cai, Z. Yang, M.Jun

Looking intoSupply Chain Management: A Missing Type of Reintermediation..................... 1859Kiattisak Phongkusolchit

Development and Validation of Power Construct in IOS Supply Chain Network Context ........................................................................................................................................... 1865

X. Li, A.S. Kunnathur, T.S. Ragu-Nathan

Supplier Development: The Role of the Buyer-Supplier Relationship .................................... 1871C. Prahninshki, W.C. Benton, Y. Fan

Supply Chain Collaboration: Conceptualization and Instrument Development..................... 1877M. Cao, M.A. Vonderembse, T.S. Ragu-Nathan, Q. Zhang

The Impact of IOS Enabled External Integration on Capabilities of Buyer-Supplier DYADS............................................................................................................................................ 1883

A. Radhakrishnan, S.V. Sridharan, S. Davis

Agent Characteristics and Compliance Behavior in Supply Chain Disruptions .................... 1887K-T. Hung, Y.K. Ro, C. Tangpong

A Relational View of Supply Network Quality: An Exploratory Study of Supplier-Buyer and Supplier-Supplier Relationships. ......................................................................................... 1893

S. Samaddar, M. Daley

TRACK: INFORMATION SECURITY E-Commerce Security Threats, Awareness, Trust, and Security Practices: An Assessment of Perceptions ......................................................................................................... 1899

J.Q. Chen, M.B. Schmidt, D. Phan, K.P. Arnett

User Perceptions of Security Technologies .............................................................................. 1905D.M. Kline, L.He, U. Yaylacicegi

Indentifying How Determinants Impact Security-Based Upon Source Software Project Success Using Rule Induction ....................................................................................... 1911

R.G. Mathieu, B.A. Wray

Information Systems Security of a Developed Country in Asia: Taiwan ................................ 1917N. Tsai, C-L Chan, J. Chen

Securing Business Models and Data Against Intergrity Attacks ............................................. 1923S.Bapna, S. Patel

A Framework for IT-Based Information Systems Security ....................................................... 1929J. Hua, S. Patel, J. Zaveri

Exploring the Impetuses to the Diffusion of Information System Security ............................ 1935Q-J. Yeh,J-T.A. Chang

A Bayesian Method for Record-Based Disclosure Control ...................................................... 1941D.H. Jones, F.A. Mendez

The Role of Access Control and Authentication in Information Systems Security ............... 1947E. Karanja, S. Patel, J. Zaveri

Health Care Workers and Their Self-Selected Passwords: An Empirical Investigation .................................................................................................................................. 1953

B.D. Medlin, A. Romaniello

A Pattern Study on Computer Virus Attacks ............................................................................. 1959J. Wei, R. Reid, H. Zhang

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Privacy Policy Regulations: An Empirical Investigation .......................................................... 1965G.M-M. Novartis, N. Ashrafi, W. Koehler, J-P. Kuilboer

TRACK: SERVICES MANAGEMENT Airline Network Strategies, Cycle Times, and Profitability: 2004-2006 ................................... 1971

D. West, J. Bradley

Appointment Scheduling with Overbooking to Mitigate Producticity Loss from No-Shows....................................................................................................................................... 1977

L.R. LaGanga, S.R. Lawrence

Predicting Follow-Up Purchases Based on Internet Product Returns Execution ................. 1983K.K. Boyer, D.A. Mollenkopf, E. Rabinovich, G.R. Strickler

Managing Manpower and Cutting Costs in the Healthcare Industry....................................... 1989M. Kocakulah

Healthcare Supply Network Integration: An Interdisciplinary Empirical Investigation ......... 1995E. H. Thrasher, C. Craighead, T. A. Byrd

A Principal Components Factor Analysis of Patient Satisfaction Communication Factors ........................................................................................................................................... 1997

Angela M. Wicks

The Effect of Discounts on Optimal Pricing for Two-Class Queue ........................................ 2003Antonios Burnetas, Apostolos Burnetas

Privatizing Medicare: Can the Market Deliver a More Efficient Service than the Government?................................................................................................................................. 2009

Laura B. Forker

Research Abstract-Evaluating the Effectiveness of Utility Privatization Efforts ................... 2015C.Braziel, A.E. Thal Jr, J.D. Weir

Seeking Fit Between I.T. and Service Operations Strategy: Building I.T. Capabilities for Effective Service Delivery ................................................................................. 2017

D. Wang, S. Tadisina

Net Profit, Sales Growth and Process Innovativeness in Technology Services Organizations ................................................................................................................................ 2023

M.P. Joshi, S.R. Das

Levels of Analysis and Their Impact on the Assessment of Service Quality ......................... 2029R.E. Miller, B. Hardgrave, T.W. Jones

Airline Service Quality: The Human Element ............................................................................. 2035X. Koufteros, S. Babbar

Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants (FFRS)............................................................................................................................................. 2041

h.Qin, V.R. Prybutok, M. Knipper, M.M. Hossain

Examining Competitive Priorities and Competitive Advantages in Service Organizations Using Importance-Performance Analysis ......................................................... 2047

Daniel I. Prajogo

The Importance of Customer Staisfaction Within the Wireless Industry and the Implication to a Local Telecommunication Provider................................................................. 2053

S.I. Ali, R.E. Downing

Communication Mode and Quality: Measuring Customer Satisfaction in Technical Support Systems........................................................................................................................... 2058

F. He, S.K. Tadisina

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A Study on the Congruence Between Focus of Service Strategy and Factors Influencing Customers' Satisfaction: Focusing on Global Fast Food Franshises ................ 2064

S. Lim, S. Lee, K. Park

Prosposed Impacts of Culture on Service Script Effectiveness .............................................. 2070S.A. Hopkins, W. Nie, W.E. Hopkins

Analyzing Free-Text Customer Feedback .................................................................................. 2076Nicholas Evangelopoulos

Customer Roles In Service Supply Chains ................................................................................ 2082Scott E. Sampson

Foundations of Complex Adaptive Service Systems................................................................ 2088Harry Katzan Jr.

A Structural Equation Modeling Approach to Investigating the Effective Implementation of Quality Improvement Initiatives in Service Operational Environments.............................. 2094

M.M. Yasin, M. Augusto, J. lisboa

Anatomy of Service Failure: a Text-minimg Based Network Approach.................................. 2100Ravi S. Behara

TRACK: STRATEGY AND POLICY The Effect of Market Entry Timing on Organizational Mortality: A Study Using the International Automobile Industry .............................................................................................. 2106

M. Mayfield, J. Mayfield

Organizational Architecture: The New Reality ........................................................................... 2112Derrick D'Souza

Diversified Business Groups and Corporate Restructuring In China ..................................... 2118Jun Zhao

The Fortune Reputation "Halo" Effect: Does It Matter?............................................................ 2123E.H. Hall, J. Lee

The Effect of TMT Characteristics on the Choice of Alternative Turnaround Strategies: An Upper Echelon Perspective ................................................................................ 2124

M.A. Abebe, M.D.Michalisin

Business Impacts of Hurricane Rita ........................................................................................... 2130B. Mayer, J. Moss, K. Dale

An Exploratory Study of the Relationships Between Environmental Scanning and Individual Differences................................................................................................................... 2136

A. Angriawan, M. Abebe, H. Hartke

TRACK: STATISTICS AND DECISION ANALYSIS Formative Constructs in Operations and Manufacturing Management Research................. 2142

S. Roy, M. Tarafdar, T.S. Ragu-Nathan, E. Marsillac

Analysis of Data Prior to Multivariate Statistical Analysis: An Application ........................... 2148C.A. Cilan, T. Bayrak, E. Coskun

The Asymmetry of Measures of Qualitative Dispersion ........................................................... 2154John R. Dickinson

Asymptotic Study of the maximum Likelihood Estimator of a Change-Point Under Smooth Changes in Multivariate Gaussian Families ................................................................ 2156

S. Fotopoulos, L. Tan, V. Jandhyala

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Extending Two-Class Generalized Newsvendor Formulae to Multiple Demand Classes........................................................................................................................................... 2162

Ali Yasar

The Study of Risk Decision for Water Treatment Plant ............................................................ 2168Y-S. Hsu, S-C. Chang

Diversity and Multi-Agent Financial Decision Systems ............................................................ 2177D. West, S. Dellana

Detecting Mean Shifts in Multivariate Autocorrelated Processes ........................................... 2183H.B. Hwarng, Y. Wang

Analytical Results on Generalizations of the Newsvendor Formula with Implications in a Service Enveronment ................................................................................................................ 2189

Ali Yasar

Limitations of the Critical Ratio Method for Determining Pareto Settements in Negotiations .................................................................................................................................. 2195

J.S. Neves

Relative Efficiency Method for Multiple Attribute Decision Making ........................................ 2201Junwen Feng

Preference Reversals for Atomic Information Bundles in Lotteries with Multiple Actions ........................................................................................................................................... 2207

N.O. Bakir

Further Evidence of Robustness in Croston's Method............................................................. 2213M. Lindsey, R. Pavur

Sensitivity of Hartley's Test to Group Size................................................................................. 2219N.B. Marks

Performance Comparison of Truncated One-Sided Sequential Tests for a Proportion ........ 2225Tom McWilliams

Author Index