Dec 2014 One 2 One JAX Keynote

ESInets and FirstNetOn Ramps and Off Ramps for Critical Enterprise Data

Mark J. Fletcher, ENPChief Architect Worldwide Public Safety SolutionsDecember 3, 2014

Photo Copyright © 2014, M. Fletcher

© 2014 Avaya Inc. All rights reserved. 2

December 1, 2013 – Kari Hunt died because of a single digit

Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children

Allegedly, her ex-husband brutally attacked and stabbed her multiple times

Her 9 year old daughter tried to call 911

In fact, she tried to call 4 times, but the calls failed

She was able to rush her 2 siblings to safety

Kari Hunt died from her injuries before help could arrive

Why did the calls fail?

You needed to dial 9-911 from the hotel room

But that’s not what we teach our children


http://No9Needed.com

HOMEWORK ASSIGNMENT

Read about Kari’s LawIf you agree, sign the petition

Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 44

The Emergency Communications Technology Journey…..

Location Based E911

Selective Routing

911

Access

Police BoxDirect Dial

Next Generation 911

Services

Circa 1880 1968 Circa 1985 Circa 1990 2011

Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 55

1860 1880 1900 1920 1940 1960 1980 2000 2020 2040

Emergency Services Technology

INFLECTIONPOINT

134 Years of Communications Technology Innovation

50 Years of Public Safety Technology Stagnation


The problem

9-1-1 is based on 1970’s technology:

– Telephone Number (TN) presentation to the network for routing instructions

Citizen555-1234

Public Safety

Agency“A”

Public Safety

Agency“B”

Public Safety

Agency“C”

SRDB*

555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Selective Router Data Base

Citizen555-4567

Citizen555-6789

Telecom Provider


CLocDB*

555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C

The problem

911 is based on 1970’s technology:

– Telephone Number (TN) presentation to the network for routing instructions

– TN Presentation to the 9-1-1 Center for incident location reference

– Registered name

– Registered address

– While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:

– Large Campuses with multiple buildings

– Unclear street addresses or no address

– Buildings with access control and multiple floors

Citizen555-1234

Public Safety

Agency“A”

SRDB

555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Caller LocationData Base

Telecom Provider

555-1234David Smith3324 Arch St


Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information

• Screen Pop Alert Clients can be anywhere

• Detailed Floor Plans / Video

• Integrations with Smart Building Data

• Mobile apps, Web based or Reader boards

By empowering the Enterprise with information

about the incident they can contribute additional

data simplifying the call for help.

A hang up call now becomes a hang up with

high temperature readings in the area.


CableMgmt

PBXUser Data

WLANUser Data

EnviroInfo

LDAP

ActiveDirectory

Medical interactio

nInfo

Smart Building

Collecting Enterprise Location Data

Device Level Identification

Device ID

Device Type / Location

User Level Identification

User Identity inforamtion

Specific opt-in data

ADLR

Additional DataLocation

Repository


Getting Additional Data to the PSAP

CM/PBXCONFIG

LDAPDATA STORE

NETWORKLINK UP

CABLE PLANTWIREMAP

WIRELESSAP ASSOC

ADDITIONALDATA

REPOSITORY

WEB SERVICESRESPONDING TO

HELD / DATA QUERIES

PUBLISHURL / URI TO EXISTING DB

ADDITIONALDATA

CORRELATION

INTERNET

PUBLIC SAFETYDATABASE

ANI / ALII

PSAP CPEQUERY

PSAP CPEQUERY


Next Generation Public Safety Solutions

WHAT’S CHANGING?


Yesterdays network was cumbersome and complex

EnterpriseLocationDatabase

SRDB MSAG

Databases

CalltakerANI/ALI

Screen Pop

Emergency call with 908-848-2602 as CLID / ANI

ANIALI

Databases

PHONE NUMBER QUERY

908-848-2602CUBE2C231


While extremely profitable, the legacy network model cannot survive new customer technology and market demands for

affordable Emergency Call Handling in the Enterprise

NG911 is here now, and Legacy E911 is dying on the vine


Next Generation911 ESINet

Tomorrows network is sleek and rich with user data from the source

EnterpriseLocationDatabase

CalltakerScreen Pop

Emergency SESSION with PIDF-LO Information Elements

908-848-2602CUBE2C231

Got anything else? Like a floor plan maybe?

SURE DO!HERE IT IS . . .


Summary

Current and Emerging Technologies can enhance public safety TODAY

Routing of Information is becoming the critical capability in a PSAP

Current Demographics and Behaviors are Changing


Available on iTunes and SoundCloud

http://SoundCloud.com/AvayaPodcasthttp://SoundCloud.com/Fletch911http://www.avaya.com/APN

http://www.avaya.com/Fletcher

The Avaya Podcast Network

Dec 2014 One 2 One JAX Keynote

Technology

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