DEBRIEFING IN EVERYDAY PRACTICEMara McErlean, MDPatient Safety and Clinical Competency Center, Albany Medical Center

Acknowledgments Mary Carey Heather Frenz Cathy Manjunath Dan Shovlin Standardized Patients

PSCCC Albany Medical Center Serves the educational needs of the

Center Standardized patients, task training and

simulation Opened in 2011

Debrief Definitions Practical applications Simulation video review Small group discussion Large group discussion Summary

Definition de·brief

To question someone, typically a soldier or spy

Details about a completed mission or undertaking

Synonyms: cross-examine, interview, interrogate, question, probe, examine, grill or pump

Originally used for soldiers returning from a battlefield, for commanders to fully understand a situation on the front line

Done as soon as possible to get the freshest information

Communication largely from subordinate to superior

Became apparent that there was a benefit to other soldiers to share experiences

Greater understanding of what happened when shared as a group

Bolstering of individual and group identity Now 1,060,000 results on Google

Many additional benefits Clearer understanding for all Identification of future pitfalls Reinforces lessons learned through

experience May decrease anxiety of experience Improves group dynamic and

functioning Eases transition back into normal

work duties

American Counseling Association Seven Stages, 3-5 days post event, 2-3

hours Introduction Facts Thoughts Reactions Symptoms Teaching Re-entry

Critical Incident Stress Debriefing 1983 Same seven steps Meant to help staff through

significant, stressful incidents Also delayed from time of

incident

Simulation Debrief Discussion after a simulated

event Designed to improve

understanding To enhance future performance

Traditional Simulation Debrief Facilitated by someone with competence Done in a safe environment Facilitated by someone who witnessed the

experience Based on a structured framework Congruent with outcomes and objectives

International Nursing Association for Clinical Simulation and Learning

Four Es Debriefer encourages conversation

about patterns of behavior by asking learners to describe the events that happened, the emotions around these events, potential alternative viewpoints to empathize and explanations for actions and emotions.

Mayville 2011

GAS Ten minute approach designed to gather information about how learners think and feel about the session, analyze their actions and summarize lessons learned.

O’Donnell 2009

Understand the “frame” Assumptions Feelings Goals Knowledge Situation Awareness

All drive individual behavior but sometimes are not obvious to others.

“Good Judgment” Advocacy

Observation, statement Inquiry

Question

“I noticed when the nurse asked if we needed to intubate, you responded by asking for lab results. What were you thinking?”

Rudolph et al.

Good Judgment Assume there is a reason for everything,

even if it is not apparent to you Be genuinely curious about why someone

else did what he/she did Assume everyone wants to do the “right”

thing

Rudolph

All day, every day Every resuscitation Every code Every family conflict Every difficult encounter Maybe even some of the easy

ones

In fact…. Debriefing is a critical component to

continuous quality assessment and improvement

Necessary for new staff Equally necessary for seasoned staff Useful in long term retention Necessary for long term job satisfaction Should be employed every day

Critical Elements of the Debrief Safe Respectful Goal to understand a system Goal to improve functioning Goal to decrease hardship

Start with yourself Assess your own reaction- identify your

personal frame What did you witness What problems do you identify Who is the correct person to address What do you want to be the outcome Decide the right time and place

Deal with others Acknowledge the emotions first Then work toward a shared

understanding of what actually happened

Assume the best intentions Keep it personal- your observations and

assessment Keep it professional Summarize often Make an action plan

What we will do Show you a simulation that

demonstrates a clinical encounter It is created, not real Illustrates issues in daily clinical

encounters Your small groups will be asked to

identify issues Then a representative will talk about

what you saw

Individual Debriefs Medical care (Covering MD-On-call MD) Equipment (MD-RT supervisor) Family dynamics (Bedside RN-Daughter) Inter-professional communication (Bedside RN-

Charge RN) Inter-professional communication (Bedside RN-

MD) Inter-professional communication (Bedside RN-

RT) Crisis recovery (Charge RN-Bedside RN)

Prepare your debrief Choose your issue Choose your participants Prepare your opener Be ready to report to the group You have ten minutes

Simulation Video

Summary Debriefs do not have to be formal or

comprehensive Good managers and co-workers use

debrief techniques to process everyday occurrences

A great method for continuous improvement for patient care, the work environment and job satisfaction

THANK YOU! Special thanks to:

Pat Cumiskey Mark Dalton Kevin Gardner Lisa Taub Angie Potrikus Erin Waterhouse