Dealing with Diversity in Law Enforcement
-
Upload
jean-reynolds -
Category
Career
-
view
349 -
download
2
description
Transcript of Dealing with Diversity in Law Enforcement
![Page 1: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/1.jpg)
Dealing with Diversity in
Law Enforcement
by Jean Reynolds, Ph.D.
![Page 2: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/2.jpg)
Dealing with Diversity in
Law Enforcement
by Jean Reynolds, Ph.D.
![Page 3: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/3.jpg)
Police calls
often require
you to take
control of an
emergency or
crisis.
![Page 4: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/4.jpg)
In these situations, you need to
establish your authority quickly.
![Page 5: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/5.jpg)
But other
situations require
a different
approach...
![Page 6: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/6.jpg)
…focusing on
sensitivity and
professionalism.
![Page 7: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/7.jpg)
For example, you might be interviewing
a victim who’s afraid to talk to you…
![Page 8: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/8.jpg)
…a hospital patient…
![Page 9: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/9.jpg)
…a child…
![Page 10: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/10.jpg)
…a person with
limited English…
![Page 11: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/11.jpg)
…or someone with another challenge.
![Page 12: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/12.jpg)
Diversity is a
fact of life
today, and you
can expect to
meet a wide
range of people
in your law
enforcement
career.
![Page 13: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/13.jpg)
Here are some tips that can help you
become an effective communicator:
1. Make eye contact.
2. Use your normal voice.
3. Know how to deal with people in special
situations, such as persons who are deaf or blind,
have a physical disability, or aren’t fluent in
English.
4. Make professionalism and respect your priorities.
![Page 14: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/14.jpg)
1. Make eye contact.
![Page 15: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/15.jpg)
Sit down or bend your knees when
talking to someone in a hospital bed…
![Page 16: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/16.jpg)
…a child...
![Page 17: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/17.jpg)
…or a person seated in a wheelchair.
![Page 18: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/18.jpg)
-Talk directly to
the person
you’re
interviewing, not
a family member
or caregiver.
![Page 19: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/19.jpg)
-Don’t say, “Did
your mother
hear anything
suspicious?”
-Say, “Did you
hear anything
suspicious?”
![Page 20: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/20.jpg)
2. Use your
normal voice.
![Page 21: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/21.jpg)
Shouting doesn’t help!
![Page 22: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/22.jpg)
Resist the temptation
to raise your voice
when you talk to
someone who’s
visually impaired or
doesn’t speak English
well.
![Page 23: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/23.jpg)
If you’re having
communication
problems, look
for a solution.
![Page 24: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/24.jpg)
Strategies to try:
-Ask for an
interpreter.
-Switch to
writing.
-Slow down!
![Page 25: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/25.jpg)
3. Know how to deal with people in
special situations.
![Page 26: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/26.jpg)
Some people who are deaf are highly
skilled at lip-reading.
Speak naturally, and make sure the
person you’re talking to can see your
mouth.
![Page 27: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/27.jpg)
A person who’s
blind may
appreciate help
navigating an
unfamiliar place…
but ask first.
![Page 28: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/28.jpg)
Gently steering
the person’s
elbow can be
helpful.
![Page 29: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/29.jpg)
Never pet or play
with a service
animal.
![Page 30: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/30.jpg)
4. Make professionalism and respect
your priorities. In sensitive situations,
think before you speak and act.
![Page 31: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/31.jpg)
Never use slurs
or offensive
language.
Respect people
who may be
different from
you because
they’re
hearing-
impaired…
![Page 32: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/32.jpg)
…visually-impaired…
![Page 33: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/33.jpg)
…sitting in a wheelchair…
![Page 34: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/34.jpg)
…gay, bisexual, or transgender…
![Page 35: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/35.jpg)
…or diagnosed with a condition such as
AIDS…
![Page 36: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/36.jpg)
…or autism.
![Page 37: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/37.jpg)
Some useful guidelines:
-Avoid intrusive questions when you
meet someone different from yourself.
![Page 38: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/38.jpg)
-Anticipate the needs of others. For
example, persons with autism may be
upset by loud noises and flashing lights.
![Page 39: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/39.jpg)
-Respect the intelligence of everyone
you talk to, regardless of age, ethnicity,
physical challenges, or lifestyle.
![Page 40: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/40.jpg)
-Don’t fool yourself into thinking that
“different” means “inferior.”
![Page 41: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/41.jpg)
You can learn additional communication
skills by purchasing Police Talk…
![Page 42: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/42.jpg)
…available for purchase at
www.Amazon.com.
![Page 43: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/43.jpg)
And be sure to visit
www.YourPoliceWrite.com for help with
report writing.
![Page 44: Dealing with Diversity in Law Enforcement](https://reader033.fdocuments.in/reader033/viewer/2022052622/55975ef71a28abab1a8b489e/html5/thumbnails/44.jpg)
All the resources there are FREE:
www.YourPoliceWrite.com.