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THE LANGUAGES COUNCIL

VOCABULARY TIME 2O MINUTES

Word Clue

1. _____________A gift \ to introduce2. _____________A licence \ to allow

3. _____________The opposite \to talk to anotherperson4. _____________Sixty seconds\ very small5. _____________A metal/ to b ahead6. _____________A physical thing / a purpose.7. _____________desire / a particular length .8. _____________shut/near9. _____________a fault / to leave a political party,country10. _____________a disc with recorded sound /previousperformance.11. _____________a periodical / a chamber holding

cartridges in a gun.12. _____________a representative / to give power orauthority.13. _____________an apartment / smooth14. _____________a block / sweet spread made withsugar and fruits.15. _____________hard/a business or company

16. _____________someone who likes you / a device tostir up air.

17. _____________a planned work / make an image fallon a surface.18. _____________a source of water / in good health19. _____________move through air/an insect20. _____________a pus-filled swelling / reach acondition of vapour formation.21. _____________quick/ go without food22. _____________to qualify / spend time23. _____________select a passage from an article orbook/ to obtain something by force.24. _____________severe/less than 9025. _____________go away/permission to remain absent

26. _____________a precious stone/ an outstanding27. _____________at number two/one-sixtieth of aminute28. _____________continue/at the end29. _____________points in a game/twenty four30. _____________a circular band/telephonic call

GRAMMAR PATTERN OF SENTENCE TIME 2O MINUTES

SUBJECT---- VERB----OBJECT I AM A TEACHER

I-------SUBJECT AM---- VERB TEACHER------OBJECT

Ram is 12 years oldLisa is a good dancerThe baby is crying. It is hungry.

RAM=HE ;IS (VERB) LISA=SHE;IS (VERB) BABY=IT; IS (VERB)

I am waiting for RamWe are good friendsThey are playing in the garden

You are a good dancer

I=AM (VERB) WE=ARE (VERB) THEY= ARE (VERB) YOU=ARE (VERB)

EXERCISE Fill in is/am/are

1. The weather _____ nice today2. I ______ not tired3. This bag ________heavy

4. These bags______heavy5. Look! There ______Carol

TLC/LPF/D1/1/3 2004TLC. ILLEGAL USE SHALL ATTRACT PENAL ACTION

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6. My brother and I _______good tennisplayers

TELEPHONE CONVERSATION

Here's an example of message

Telephone: (Ring... Ring... Ring...) Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave amessage after the beep..... (beep)Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets gameon Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I'll talk to youlater, bye.


Introducing yourself

This is Ken.Ken speaking

Asking who is on the telephone

Excuse me, who is this?Can I ask who is calling, please?

Asking for SomeoneCan I have extension 321? (extensions areinternal numbers at a company)Could I speak to...? (Can I - more informal /May I - more formal)Is Jack in? (informal idiom meaning: Is Jackin the office?

Connecting Someone

I'll put you through (put through - phrasalverb meaning 'connect')Can you hold the line? Can you hold on amoment?

How to reply when someone is not

available

I'm afraid ... is not available at the momentThe line is busy... (when the extensionrequested is being used)

Mr Jackson isn't in... Mr Jackson is out atthe moment...

Taking a Message

Could (Can, May) I take a message?Could (Can, May) I tell him who is calling?Would you like to leave a message?

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As you can see, leaving a message is pretty simple. You only need to make sure that you have stated all themost important information: Your Name, The Time, The Reason for Calling, Your Telephone Number

TELEPHONE CONVERSATIONOperator: Hello, Frank and Brothers, How can I helpOperator: Certainly, hold on a minute, I'll put you through...Frank: Bob Peterson's office, Frank speaking.Peter: This is Peter Jackson calling, is Bob in?Frank: I'm afraid he's out at the moment. Can I take a message?

Peter: Yes, Could you ask him to call me at 212 456-8965. I need to talk to him about the Nuovo line, it'surgent.Frank: Could you repeat the number please?Peter: Yes, that's 212 456-8965, and this is Peter Jackson.Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.Peter: Thanks, bye.Frank: Bye.


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Tips for Getting People to Slow Down!!

One of the biggest problems is speed.

Native speakers, especially businesspeople, tend to speak very quickly on thetelephone. Here are some practical tips toget native speakers of English to slowdown!

Immediately ask the person to speak

slowly.

When taking note of a name or important

information, repeat each piece ofinformation as the person speaks.

This is an especially effective tool. By

repeating each important piece ofinformation or each number or letter as thespell or give you a telephone number youautomatically slow the speaker down.

Do not say you have understood if you

have not. Ask the person to repeat untilyou have understood.

Remember that the other person needs to

make himself/herself understood and it isin his/her interest to make sure that you

have understood. If you ask a person toexplain more than twice they will usuallyslow down.

If the person does not slow down begin

speaking your own language!

A sentence or two of another language

spoken quickly will remind the person thatthey are fortunate because THEY do notneed to speak a different language tocommunicate. Used carefully, thisexercise in humbling the other speaker canbe very effective. Just be sure to use it

with colleagues and not with a boss :-)!

Requesting Travel Information

Student A: Choose a city in your country. You aregoing to travel to this city for a business meetingover the next weekend. Telephone a travel agencyand reserve the following:

Round-trip flight

Hotel room for two nights

Restaurant recommendation

Prices and departure times

Student B:

You work in a travel agency. Listen to student Aand offer him/her the following solutions:

Round-trip flight: Air Sahara Rs. 4450

Economy, Rs. 10,420/- First Class Hotel room for two nights: Hotel

CityHeart Rs. 2200 a night in thedowntown area, Hotel Relax Rs. 2100 anight near the airport

Restaurant Recommendation: Shangrila -downtown - average price Rs. 150/- aperson

Product Information

Student A: You need to purchase six newcomputers for your office. Call JA's ComputerWorld and ask for the following information:

Current special offers on computers

Computer configuration (RAM, Hard

Drive, CPU Guaranty, Possibility ofdiscount for an order of six etc.)

Student B: You work in at JA's ComputerWorld answer student A's questions using thefollowing information:

Two special offers: Multimedia Monster -with latest Pentium CPU, 256 RAM, 40 GBHard Drive, Monitor included - $2,500 ANDOffice Taskmaster - cheaper CPU, 64 RAM,10 GB Hard Drive, Monitor not included -$1,200 1 Year guaranty on all computersDiscount of 5% for orders of more than fivecomputers

Leaving a Message

Student A:


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You want to speak to Ms Braun about youraccount with her company, W&W. If Ms Braunisn't in the office, leave the following information: Your name

Telephone number:347-8910 (or use your

own)

Calling about changing conditions of your

contract with W&W You can be reached until 5 o'clock at the

above number. If Ms Braun calls after 5o'clock, she should call 458-2416

Student B:You are a receptionist at W&W. Student A wouldlike to speak to Ms Braun, but she is out of theoffice. Take a message and make sure you get thefollowing information:

Name and telephone number - ask student

A to spell the surname Message student A would like to leave for

Ms Braun How late Ms Braun can call student A at

the given telephone number

Listening Exercise

Millie: Hi, Lisa - I'm in the shopping centre.

Lisa: Hi, Millie. What are you doing?

Millie: I'm looking round the shops. It is Saturday today.

Lisa: Yeah, of course. Honestly, you buy new clothes every Saturday!

Millie: Well, nearly every Saturday.

Lisa: You're always buying new clothes! So, what are you looking for today? Millie: One of those new skirts.

You know, like, everyone's wearing them this autumn.

Lisa: Well, I'm not wearing one, I'm wearing a pair of old jeans. Is there anything special you want to talk

about? Because actually, I'm doing my homework.

Millie: Yes, there is, only you're being so impatient, you don't deserve to hear it. Lisa: OK, Sorry. I'm

listening.

Millie: Well, you know that special CD you want to get?

Lisa: None of the shops have it. Whenever I go into town I always look for it, but it's never there. Millie:

Well, I'm in front of the music shop window and I'm looking at that CD right now. Do you want me to buy it

for you now? Lisa: Oh, yeah. They sell really fast because they're so rare.

Millie: And that group's becoming more well known.

Lisa: I know. It'll be gone if I wait till Monday. I'll pay you when I see you.

Millie: OK. Lisa: Oh, thank you, Millie, Sorry I was cross.

Millie: That's OK. Bye.

Lisa: Bye.


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