DAVID SALAZAR

10323 Dugas • San Antonio, TX 78245 • 210-294-2946 • ds05450@outlook.com

OBJECTIVE A management professional offering top rated talents directing complex, multi-site programs and project initiatives, seeking new career challenges.  

SUMMARY •. Proven critical thinking and analytical talents as a product owner and senior project manager on behalf of Global Account Opening as well as technical and business technology roll-outs.

Extensive knowledge with Waterfall and Agile project methodology. Coordinated, scheduled and facilitated multiple agile sprint sessions covering user story development, design documentation, testing, and implementation. Agile sessions were completed both remotely as well as face to face with groups of 20-40 participants.

Delivers critical deliverables and facilitates project completion in an expedited manner using SME (Subject Matter Expert) knowledge and relationship strengths. Consistently rated in the top percentile as “Highly Effective.”

• Achieves substantial productivity and quality improvements through well-managed, on-time projects. SME knowledge pertinent to Customer View components, including Liability and Asset Account Opening, Financial Planning, Customer Maintenance, System Navigation, Account Servicing, Customer Greeting tools, etc.

• Credited with designing and developing critical templates and best practices used as a foundation for all project and system updates worldwide.

• Team lead for global, remote, and on-site all-day workshops with partnered teams. Developed Train-the-Trainer material for up to 50 Trainers, Testers, and Personal Bankers. Manage foreign team hospitality arrangements, resources, and training sessions.

• Polished abilities to translate complex data into understandable project goals pertinent to both foreign and domestic teams. Available to travel worldwide on a scheduled and unscheduled basis.

Technical proficiencies: Currently working on PMP Level 1 Certification. BluePrint, RTC, MS Project, MS Office (Outlook, Word,

Excel, PowerPoint) , Sharepoint, WebEx, MS Live Meeting, MS Visio, Snag It, PRT Tool, SharePoint Tracking. Additional upon request.

EXPERIENCE Senior Product Owner, Citibank, San Antonio, Texas

2013 to Present – Account Opening Product Owner Currently serve as a Global Product Owner for Citibank Retail/Consumer Account Opening. Lead business

representative for the development of Citi’s global account opening tool affecting organizational-worldwide change.

Overall Lead for the CBNA (Citibank North America) Delivery Team on the Single Account Opening (SAO) module for the Eclipse/Rainbow project.

Led Consumer and Retirement teams to complete multi-tasks and milestones pertinent to the SAO work stream supporting Consumer Retail and Retirement Plan account opening for all channels and touch points.

Capture Global Common SAO Business Requirements and document all initiatives using key resources from Mexico, Brazil, Japan, Russia, Great Britain, and Poland. Co-developed and drafted the template used to capture all Consumer Retail and Commercial Small Business Requirements.

Consistently exceeded expectations regarding multiple updates to the SAO and Rainbow program. Managed changes to support United States legal/regulatory updates, the retention of the Citi global common model, and global data repository system.

Credited with developing Citibank’s Global Account Opening flow and system.

Traveled to New York, San Francisco, St Louis, Jacksonville, Barcelona, Singapore and Mexico City to participate in comprehensive design sessions on behalf of the Eclipse SAO module.

Exceeded all deliverables/key objectives and obtained all business CBNA Technology and GCTO Global Technical infrastructure approvals.

Assisted multiple business partners to prepare for testing by addressing design questions and clarification issues raised by the testing team. Also provided Operations and training/testing teams assistance by recommending changes on training material and testing scenarios.

Recipient of commendations from team leaders located worldwide (names upon request) for project assistance proficiencies.

2006 to 2013 - Senior Project Manager

Tasked with ongoing execution of complex business and technological project advancements. Projects integrate areas that included Credit Products, Citi Bank Private Bank (Affluent Customer Base), International Private Bank, and numerous other divisions.

Life-Cycle Project Manager accountable for evolving pilot programs, project scope creep, budgets, risk assessments, functional/technical specifications, project teams, cross-functional communications, quality/performance testing, and customer/employee training criteria.

Author and deliver executive briefings and status reports on an ongoing basis.

Review and authorize Business Requirement Documentation (BRD), functional specifications, test plans, and post-implementation criteria. Track cost codes for all projects, as well as expense accounts.

2004 to 2006 Operations Support/Business Analyst Served as a key business analyst pertinent to all new products and processes impacting both Secured Credit

Servicing and Citiphone.

Co-team member tasked with recommending “best practice” methodologies and changes to accomplish goals by the projected implementation date. Department expertise integrated back office processing, special projects, troubleshooting, tracking, and processing of multi-million dollar account actions.

Liaison between the financial center and the USCC group tasked with ensuring streamlined communications to reinforce the collaborative effort between units.

Revamped procedures to accomplish a user-friendly production tool for Financial Associates.

Established an effective communication platform integrating Message Center Bulletins to inform Financial Associates on all new changes.

Completed projects including Thank You Rewards Program; First American Bank Acquisition; FACT Act; Duplicate Accounts, etc.

Selected over peers to represent operations at management meetings. Recognized for impeccable abilities to summarize, track, and coordinate highly detailed information.

Served as a senior customer resolution specialist. Successfully minimized customer conflict and preserved the valued relationship between the customer and business unit.

Selected out of a highly competitive candidate pool of 36 professionals. Rated as a “CitiStar” member (top 1%) from 2003-2006.

2003 to 2004 Remote Service and Sales Integration Specialist Authored and facilitated training materials to assist associates on recognizing sales opportunities in both

Citibusiness and Citiphone campaigns, and to avoid regulation failures during contact service calls.

2002 to 2003 Success For All - Lead SME (returned with CBOL knowledge to help drive customers online)

2000 to 2002 CBOL Internet Service Financial Associate

Provided 1st and 2nd level technical support for Citibank Online customers (also supported Business Access and the Primerica website application).

Promoted to a SME position. Delivered job training, coaching, and monitoring of employees to meet and exceed quality, performance, and sales goals. Trained in one-on-one and group presentations.

1999 to 2000 Quality Control Expert – form validations

1998 to 1999 Success For All - Lead SME Tasked with ongoing training for new hires. Coached, monitored, and provided feedback to associates to

ensure quality performance and sales goals

Supported Citibank’s Bill Payment Service. Enrolled customers, added merchants, scheduled payments, and placed investigations to resolve customer issues.

1997 to 1998 Citiphone Financial Associate Lead SME Provided customer service for consumer banking accounts i.e. balances, transactions, and fee inquiries.

Performed account maintenance such as address changes, checkbook orders, and card re-orders.

EDUCATION Extensive Technical, Corporate and Project Management Training, Citicorp.Graduate, Homes High School, San Antonio, Texas

ACTIVITIES Volunteer, Habitat For Humanity, Meals on Wheels, & Food Bank. Landscaping/Gardening Enthusiast

DAVID SALAZAR

10323 Dugas • San Antonio, TX 78245 • 210-294-2946 • davemelsalazar@hotmail.com

To Whom It May Concern:

I am interested in a Lead Management position which will utilize my technical proficiencies and senior level contributions to support your project goals. Enclosed is my résumé for your review and consideration.

My expertise incorporates broad based success planning, designing, and implementing projects affecting worldwide business operations. I am experienced leading peer-professionals in full project controls integrating both domestic and international teams.

As a project professional, I am passionate about quality goals and customer satisfaction. I offer a record of increased efficiency, productivity, and profitability through automation and process improvement.

From designing and implementing technical guidelines, to advanced troubleshooting and training contributions, my record portrays the abilities to manage time-critical and highly technical projects to successful completion.

I am looking forward to continued field contributions with a company offering new career challenges. I am available for an interview at your earliest convenience.

Sincerely,

David Salazar