David Knowles CV - December 2016

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Profile I use a combination of a keen interest and extensive experience in communications technology with an open, friendly demeanor to quickly build an effective client rapport, understand requirements both business & technical, demonstrate how those goals can be achieved through IT solutions and present these solutions back to the client in a clear, understandable format. Skills IT Solutions development for Networks, Security, Hosting & IP Telephony; Requirements capure; Proposal generation; Customer presentation & discussion; Technical documentation; Communicating technical concepts to diverse audiences; Understanding strategic as well as tactical objectives from CxO to line manager; Working both individually as well as part of a wider Bid and/or Project Team. Experience Product Manager, Fortinet June 2016- January 2017 Accountable for FortiMail Cloud An IaaS implementation of an award winning centralised, hosted email security platform. Drive application & process development, as well as cultural change within a major vendor as it transitions into a Service Provider role. Product growth under ownership of >250%. ($178K to $457K) Develop & maintain Product Roadmap and align with general FortiMail appliance team. Undertake competitor research to establish capabilities & weaknesses. Develop supporting documentation for internal Sales & Technical organizations to improve internal Product awareness. Develop Cost to Serve Model with Finance to demonstrate realTCO vs. Revenue. Solutions Architect, Claranet UK August, 2011 May 2016 Provide solution ownership and guidance during the sales process by identifying customer requirements and applying them to value based propositions. Take a lead role in client meetings to establish key metrics and propose appropriate solutions. Confidently articulate solution components and benefits to a diverse range of audiences. Accountable for overall solution passed to Implementation teams. Demonstrate leadership as part of Bid, Project and Implementation teams as appropriate to ensure work streams continue in a timely & productive manner. 0787 553 4347 [email protected] 3 Brambling Close Audenshaw Manchester M34 5QZ DAVID KNOWLES

Transcript of David Knowles CV - December 2016

Page 1: David Knowles CV - December 2016

Profile

I use a combination of a keen interest and extensive experience in communications

technology with an open, friendly demeanor to quickly build an effective client

rapport, understand requirements both business & technical, demonstrate how those

goals can be achieved through IT solutions and present these solutions back to the

client in a clear, understandable format.

Skills

IT Solutions development for Networks, Security, Hosting & IP Telephony;

Requirements capure; Proposal generation; Customer presentation & discussion;

Technical documentation; Communicating technical concepts to diverse audiences;

Understanding strategic as well as tactical objectives from CxO to line manager;

Working both individually as well as part of a wider Bid and/or Project Team.

Experience

Product Manager, Fortinet – June 2016- January 2017

• Accountable for FortiMail Cloud – An IaaS implementation of an award winning

centralised, hosted email security platform.

• Drive application & process development, as well as cultural change within a

major vendor as it transitions into a Service Provider role.

• Product growth under ownership of >250%. ($178K to $457K)

• Develop & maintain Product Roadmap and align with general FortiMail appliance

team.

• Undertake competitor research to establish capabilities & weaknesses.

• Develop supporting documentation for internal Sales & Technical organizations to

improve internal Product awareness.

• Develop Cost to Serve Model with Finance to demonstrate ‘real’ TCO vs. Revenue.

Solutions Architect, Claranet UK — August, 2011 – May 2016

• Provide solution ownership and guidance during the sales process by identifying

customer requirements and applying them to value based propositions.

• Take a lead role in client meetings to establish key metrics and propose appropriate

solutions.

• Confidently articulate solution components and benefits to a diverse range of

audiences.

• Accountable for overall solution passed to Implementation teams.

• Demonstrate leadership as part of Bid, Project and Implementation teams as

appropriate to ensure work streams continue in a timely & productive manner.

0787 553 4347

[email protected]

3 Brambling Close

Audenshaw

Manchester

M34 5QZ

DAVID KNOWLES

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• Work with Product Management as appropriate to develop gaps in the portfolio,

and provide technical skills in identifying new solutions.

• Managed improvement projects and activities.

Required Technology Competencies:

• IP (Switching & Routing, MPLS, QOS)

• Information Security (Firewalling, UTM, Content Inspection, IDS/IPS, Design best

practice, Regulatory compliance)

• Hosting (Physical & Virtual Environments, VMWare, SAN, Microsoft

Technologies, Active Directory, Email, SQL)

• Telephony (POTS, ISDN, SIP, IPPBX, Centrex)

Presales Technical Consultant, Zen Internet Limited — January 2004 - August 2011

• Provide Network & Security solutions (Cisco, WatchGuard & Fortinet

technologies) to a broad variety of customers.

• Act as Technical representative in customer meetings, owning accountability for

the solution meeting customer requirements and being deliverable by the business.

• Produce technical proposal to address customer requirements, including hardware,

software & networking components, service planning and definition, as well as any

necessary technical diagrams.

• Create and maintain internal design for configuration documentation.

• Provide technical support to Product Management teams to ensure the quality and

accuracy of product information being provided to Sales team is of the highest

possible standard.

• Undertake technical development where required to expand the Product portfolio

• Moved into Senior role in April 2010, providing mentorship role to a team of

Presales Technical Consultants, supporting their tasks, focusing on Top 10

Customer accounts, and representing team to Senior Management.

Implementation Engineer, Zen Internet Limited - March 2003 - January 2004

• Implementing customer network & security solutions according to network

designs, documenting changes for Support & noting exceptions.

• Providing 3rd

Line Support capabilities and mentoring to Support teams when

required.

Technical Support Engineer, NTL, November 2002 – March 2003

Technical Support Engineer, Synetico, Australia – March 2002 - August 2002

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Education

• VMWare Technical Sales Professional (VTSP)

• ITIL v4 - Practitioner Level

• Cisco Certified Design Associate (CCDA)

• Cisco Certified Network Associate (CCNA)

• Fortinet Certified Network Security Professional (FCNSP)

• WatchGuard Certified System Professional (WCSP)

• Dell Certified Systems Engineer (DCSE)

• Institute of TAFE Queensland – IT Networking

• Urmston Grammar School, Manchester, - 8GCSEs, Grade C and above

Other interests

Board games; Football; Cocktail making.

References

Available on request.