David Knowles CV - December 2016
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Transcript of David Knowles CV - December 2016
Profile
I use a combination of a keen interest and extensive experience in communications
technology with an open, friendly demeanor to quickly build an effective client
rapport, understand requirements both business & technical, demonstrate how those
goals can be achieved through IT solutions and present these solutions back to the
client in a clear, understandable format.
Skills
IT Solutions development for Networks, Security, Hosting & IP Telephony;
Requirements capure; Proposal generation; Customer presentation & discussion;
Technical documentation; Communicating technical concepts to diverse audiences;
Understanding strategic as well as tactical objectives from CxO to line manager;
Working both individually as well as part of a wider Bid and/or Project Team.
Experience
Product Manager, Fortinet – June 2016- January 2017
• Accountable for FortiMail Cloud – An IaaS implementation of an award winning
centralised, hosted email security platform.
• Drive application & process development, as well as cultural change within a
major vendor as it transitions into a Service Provider role.
• Product growth under ownership of >250%. ($178K to $457K)
• Develop & maintain Product Roadmap and align with general FortiMail appliance
team.
• Undertake competitor research to establish capabilities & weaknesses.
• Develop supporting documentation for internal Sales & Technical organizations to
improve internal Product awareness.
• Develop Cost to Serve Model with Finance to demonstrate ‘real’ TCO vs. Revenue.
Solutions Architect, Claranet UK — August, 2011 – May 2016
• Provide solution ownership and guidance during the sales process by identifying
customer requirements and applying them to value based propositions.
• Take a lead role in client meetings to establish key metrics and propose appropriate
solutions.
• Confidently articulate solution components and benefits to a diverse range of
audiences.
• Accountable for overall solution passed to Implementation teams.
• Demonstrate leadership as part of Bid, Project and Implementation teams as
appropriate to ensure work streams continue in a timely & productive manner.
0787 553 4347
3 Brambling Close
Audenshaw
Manchester
M34 5QZ
DAVID KNOWLES
• Work with Product Management as appropriate to develop gaps in the portfolio,
and provide technical skills in identifying new solutions.
• Managed improvement projects and activities.
Required Technology Competencies:
• IP (Switching & Routing, MPLS, QOS)
• Information Security (Firewalling, UTM, Content Inspection, IDS/IPS, Design best
practice, Regulatory compliance)
• Hosting (Physical & Virtual Environments, VMWare, SAN, Microsoft
Technologies, Active Directory, Email, SQL)
• Telephony (POTS, ISDN, SIP, IPPBX, Centrex)
Presales Technical Consultant, Zen Internet Limited — January 2004 - August 2011
• Provide Network & Security solutions (Cisco, WatchGuard & Fortinet
technologies) to a broad variety of customers.
• Act as Technical representative in customer meetings, owning accountability for
the solution meeting customer requirements and being deliverable by the business.
• Produce technical proposal to address customer requirements, including hardware,
software & networking components, service planning and definition, as well as any
necessary technical diagrams.
• Create and maintain internal design for configuration documentation.
• Provide technical support to Product Management teams to ensure the quality and
accuracy of product information being provided to Sales team is of the highest
possible standard.
• Undertake technical development where required to expand the Product portfolio
• Moved into Senior role in April 2010, providing mentorship role to a team of
Presales Technical Consultants, supporting their tasks, focusing on Top 10
Customer accounts, and representing team to Senior Management.
Implementation Engineer, Zen Internet Limited - March 2003 - January 2004
• Implementing customer network & security solutions according to network
designs, documenting changes for Support & noting exceptions.
• Providing 3rd
Line Support capabilities and mentoring to Support teams when
required.
Technical Support Engineer, NTL, November 2002 – March 2003
Technical Support Engineer, Synetico, Australia – March 2002 - August 2002
Education
• VMWare Technical Sales Professional (VTSP)
• ITIL v4 - Practitioner Level
• Cisco Certified Design Associate (CCDA)
• Cisco Certified Network Associate (CCNA)
• Fortinet Certified Network Security Professional (FCNSP)
• WatchGuard Certified System Professional (WCSP)
• Dell Certified Systems Engineer (DCSE)
• Institute of TAFE Queensland – IT Networking
• Urmston Grammar School, Manchester, - 8GCSEs, Grade C and above
Other interests
Board games; Football; Cocktail making.
References
Available on request.