David Boudreau Industry Solution Architect Microsoft Canada.

David BoudreauIndustry Solution ArchitectMicrosoft Canada

“Traditional” Asset Management

ITIL (Information Technology Infrastructure Library)

Microsoft Operations Framework (MOF)

Asset Lifecycle Management

Any item of economic value owned by an individual or corporation, especially that which could be converted to cash.

This applies to IT Assets too;OrderingRegisteringDeployingFinancial Control

Should cover all Hardware and Software (sometimes above a certain value)

Regulatory Compliance & LegislationSOX / Bill 198

Software Licensing Legislation

Distributed Computing

“the IT department is increasingly blamed for not operating as an effective business contributor itself” (Forrester – September 2006)

“ITAM and configuration management are complementary, but they serve different audiences” (Gartner – December 2006)

What assets do we have and where are they? How do we know this is a complete list ? How do we prove that assets still exist ?

How many assets are on order, in the store room, out for repair?

What was the original cost, how much are they worth now? When should we consider replacing them?

Who owns them? Who is responsible for them? When did we buy them? Are they still supported? When does the warranty run out?

We leased these right? When does the lease run out?

Where did my software come from? Is it licensed?I see acme.exe on my system, but did it get installed from my vendor copy, or from a copy someone bought at my local computer store?

OK – I figured out what acme is, and how it’s installed – but how much does my vendor think I own?

Plan, Procure,Plan, Procure,AssignAssign

Packaging Packaging & &

DeploymentDeployment

Inventory Inventory &&

AnalysisAnalysis

Change Change ManagementManagement

Version 1 - 1986-1999

Version 2 - 1999-2007

Due to be released May 2007

Has moved to five separate books

Has involved over 600 people in writing and reviewing

Preserve investment in previous versions while adapting to modern trends & challenges

http://www.apmgroup.co.uk/web/site/PressCentre/PressReleases/15-02-2007-fivecorepublications.asp

Launched in 1999 (currently on V3)

Adopted and Adapted from ITIL

Prescriptive rather than descriptive

21 Service Management Functions (SMFs)

MOF is now “baked into” all Microsoft products

Microsoft has to “do” MOF internally

Change ManagementChange ManagementConfiguration ManagementConfiguration ManagementRelease ManagementRelease Management

Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management

Release Release ReadinessReadiness

ReviewReview

Change Change Initiation Initiation ReviewReview

SLASLAReviewReview

OperatiOperationsons

ReviewReview

Changing

Operating

Supporting

Optimizing

Service Monitoring & Service Monitoring & Control Control

System AdministrationSystem AdministrationNetwork Network AdministrationAdministration

Directory Services Directory Services AdminAdmin

Security Security AdministrationAdministration

Storage ManagementStorage ManagementJob SchedulingJob Scheduling

Service Level Service Level ManagementManagement

Capacity Capacity ManagementManagement

Availability Availability ManagementManagement

Security Security ManagementManagement

Infrastructure Infrastructure EngineeringEngineering

Financial Financial ManagementManagement

Workforce Workforce ManagementManagement

Service Service Continuity Continuity

MgtMgt

What is it?

Configuration Management Database (CMDB)

What are the advantages?

Cost of CMDB and cost savings

How do you “do” it?

18

A database (CMDB) of configuration items (CI’s)

Hardware

Software

Services

People

Documentation

Unlike Assets the CI’s are related to each other:

Connected to

Part of

Used by

Difference between Assets / Inventory and Difference between Assets / Inventory and ConfigurationConfiguration

LOGICALCMDB

IntegrationBroker

Purchasing

HR

Directory Service

ConfigurationManagement

EngineersSpreadsheet

How do you justify the cost of Configuration Management – a tangible benefit?

Helps the Service Desk, don’t have to repeat questions, re-enter data.Change Management “what if” scenariosIdentify Retired Configuration ItemsCut problem solving down – know when changes are dueHave a CMDB Baseline available to revert to, a known “good state”

Systems and IT knowledge/policy expressed in Models

Connecting the IT Lifecycle

Interoperability and Standards

End to End policy-based management solutions and methodology

Built on Service Modeling Language (SML): a modeling language built on XML standards that provides a rich set of constructs for modeling complex IT systems, including:

Structure of the system: objects and relationships

Desired configuration

Administrative policies

Management information such as events and performance counters, rules for determining the operational health of the system, etc

Theme: Improve Theme: Improve Asset Asset VisibilityVisibility

Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center

Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.

New Asset Information Service to be launched

Integrated MSFT license usage reporting & reconciliation

Theme: Theme: Automating Automating Asset Asset ManagementManagement

Easily integrate with procurement systems via System Center Service Manager

Workflow solutions to automate tasks across the entire asset management lifecycle

Provide ability to track and manage disparate license types (e.g. CALs).

Phase 1 Phase 1 2006-20072006-2007

Phase 2 Phase 2 2007-20082007-2008

Phase 3Phase 32009+2009+

Theme: Theme: Model-Model-drivendriven Asset Asset ManagementManagement

Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.

Deliver new capabilities into System Center Wave 3 that: Make it easy to manage

license stores & data across the enterprise;

Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.)

Phase 1 Phase 1 2006-20072006-2007

Phase 2 Phase 2 2007-20082007-2008
















Asset Management represents a strategic scenario for Microsoft:

System Center will provide integrated tools to help you track and manage IT assets across all lifecycle phases:

2007: SMS 2003 SP3, SCCM 2007

2008: System Center Service Manager

Infrastructure in Windows will serve as common repository for license data / position over timeDriving industry standards (e.g. ISO 19770)

ITIL (Information Technology Infrastructure Library) http://www.apmgroup.co.uk/web/site/PressCentre/PressReleases/15-02-2007-fivecorepublications.asp

Microsoft Operations Framework (MOF) http://www.microsoft.com/mof

Dynamic Systems Initiative http://www.microsoft.com/dsi

Service Modeling Language http://serviceml.org/

http://www.microsoft.com/windowsserversystem/dsi/serviceml.mspx

CMDB Foundation

http://cmdbf.org/

© 2006 Microsoft Corporation. All rights reserved.© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

David Boudreau Industry Solution Architect Microsoft Canada.

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