Datamind presentation

D ATA M I ND

G LO B A L

S E RV I C ES

S m a r t B u s i n e s s S o l u t i o n s

© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

ONE STOP SOLUTION for high quality, time bound and cost effective Outsourcing Services for DATA PROCESSING, MARKET RESEARCH, TECHNICAL SUPPORT AND CUSTOMER SUPPORT.


About Datamind Global Services

Datamind Global Services (DGS) is one of the leading data processing company based in Kolkata (India), dedicated to deliver high quality performance by matching the right need with the correct solution.

With rich experience in Healthcare, FMCG, Media and Telecom (to name a few), DGS helps its clients to efficiently manage their business data and information by providing offshore outsourcing of data processing, market research, technical support and customer support services.

Our solutions and services put your information to work by delivering the right content to the right users at the right time.


About Datamind Global Services

DGS customers accelerate their time-to-market, increase customer satisfaction, enhance supply chain efficiencies and reduce operating costs, improving their overall competitive advantage. Using the industry knowledge, DGS helps its clients to:

• Reduce Cost compared to onshore projects.• Increase Revenues and Profits in existing markets• Deliver products and services to the right customer

groups

DGS delivers customized solutions to clients that resolve their most significant business issues and provides lasting business growth. DGS provides an immediate access to a highly educated, well trained, highly skilled & reliable workforce who delivers services at par with international standards.

VISION

To be the "partner of choice" for the Outsourcing Industry worldwide.

MISSION

Provide Ongoing Satisfaction to our customers rendering professional quality services which are at the leading edge of price and performance. To help our customers achieve their business objectives by providing innovative and best-in-class BPO services.


Mission & Vision

Our relationship with clients is based on the principles of honesty, quality of work, quick turn-around-time and total commitment to your needs.


Datamind Edge

IT Enabled Services - Our Expertise

• Reduced Costs -Through our global workforce, we help our customers increase ROI by providing services at lower than market costs–with no sacrifice in quality or time.

• Speed-to-Market - With access to a large skilled labor pool and 24 hour production we have the people and skill sets to meet your needs with rapid delivery – helping your company stay ahead of the competition.

• Superior Quality - Using our Global Solutions methodology, we guarantee superior quality and customer satisfaction.

Our Strength & Competency


Benefits with Datamind Global Services

The benefits of joining hands with DGS are: • Customers have complete control over the quality

during recruitment, training and process implementation stages.

• 45% cost reduction compared to onshore projects.• Highly skilled employees with a minimum graduate

qualification.• Structured quality processes for performance

improvement and training.• Customized daily reports and analysis of performance

according to the customer’s needs. • Full-time employees, resulting in consistent quality

improvements.• 24X7 customer support over phone and e-mails

We work hard to achieve success for our clients because when they succeed we succeed.


Work Process

Step 1: Response to customer’s enquiry by emails.

Step 2: Discussion with customer to understand requirements.

Step 3: Training, sample work and customer satisfaction.

Step 4: Price finalization.

Step 5: Pilot project started after customer’s approval of work quality.

Step 6: High-quality, Consistent & cost effective solution.

We are committed to provide solutions conforming to international standards, through constant up gradation of technology and processes, in order to ensure consistent quality for our customers.


Our Services

Data Entry Services:

• Online• Offline• Database• Text and Numeric• Mailing List• Catalog• e-Books• Surveys• Company Reports• Insurance Claims• From Yellow /White Pages• Dictionaries, Manuals & Encyclopedia• Copying, Pasting, Editing, Sorting &

Indexing• Legal Documents


Our Services

Data Processing Services:

• Form Processing• Insurance Claim Processing• Survey Processing• Check Processing• Credit Card Processing• Translation of data into varied formats• Summarizing data in reports• Image processing • Data extraction• Data capture• Subscription and membership enrollment

processing• Rebate and coupon redemption• Digitization of data


Our Services

Web & Internet Research Services

• Product research• Market research• Competitive research• Research and report on financial results• Surveys and feedback• Research and build marketing distribution

list• Trending• Analysis and reporting• Targeted mailing lists • Education research• Database design and input of research

data


Our Services

Data quality is of prime importance to us and we follow stringent quality guidelines to ensure accurate data collection/capture across methodologies.

Quality is a passion at DGS and the aspects of high quality permeate in every department. The strong process orientation translates into real benefits like reduced cycle times, improved customer satisfaction scores and better cost efficiencies.

At DGS, we offer customer care with emphasis on relationships, speed, expertise, and cost control. DGS strives to ensure that our customers will get exceptional interactive customer care and enjoy quality assistance.

DGS works with you throughout to ensure that your objectives and standards are met.

Registered Office:

Datamind Global Services178(30), Madhusudan Banerjee Road(Near Mangaldeep Anusthan Bari)Post office -NimtaKolkata-700049West Bengal, India

Voice- India: +91-9903172578 E-mail: [email protected]

Web : www.datamindgs.com

Join hands with Datamind Global Services for your Offshore Outsourcing, Data Entry Services and Back Office Operations requirement.

Reach us with Ease

Datamind presentation

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