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Daniel Ferrer

05/19/2015

14790 SW 43rd way

Miami, Florida 33185

(305) 607-4519

E-mail: danielferrer56@hotmail.com

Executive Profile

Exploring business throughout north and South America in an effort to learn valuable input on

how successful business operates and remains competitive on an international platform. By

having the opportunity to contribute professionally in an organization, I firmly believe that with

my experiences in customer relations, sales, and marketing that I am more than capable of being

a productive employee for a firm that is competing domestically or internationally.

Proven Abilities and Results

Customer Service

Accustomed to dealing with a large quantity of customers on a regular basis.

Promoting new lines of products to new clientele and ensuring they are aware of every

aspect of the product.

Placed an average of two-hundred phone and online orders as well as contributed to fill

out several catering orders.

Dealt with a variety of customer demands in an efficient manner. I enjoy working in

high-stress situations.

Using social media as a tool to reach potential customers and fortify business connections

with existing ones.

Excelled in fundraising activities for non-profit organizations.

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Technical Skills

Computer-savvy, able to operate all Microsoft Office programs fluently with an emphasis

on PowerPoint and Word for promotional purposes. (Certified under Microsoft Learning

Program for PowerPoint and Microsoft Word).

I average 50 words per minute typing average.

I enjoy learning about new programs to facilitate business.

Employment History

Panera Bread LLC at West Flagler (June 2014 – Present)

A restaurant chain under corporate as well as franchise ownership which recently expanded its

operations to the Florida market. The company currently stands at over 180 stores in Florida and

has recently began expansion in the southern sector. Focuses on competing against the fast food

industry while emphasizing the quality of their products, therefore separating them from the

stigma of fast food chains and low-quality food.

Associate in Sales

Obtaining sound customer relationships to promote customer loyalty.

Frequently assumed cashier responsibilities while averaging over $7,500.00 in sales

daily.

The West Flagler location has proved to be vastly successful in comparison to

neighboring locations. In just under a year of sales (11 months) our sales forecasts are in

the tenth percentile among all stores in Florida.

Was the first team member hire in a staff of over 40 employees, quickly learned to adapt

to a fast paced environment while helping guide newer employees to become acquainted

with the products we sell.

Gained valuable sell and trade skills during my tenure, it allowed me to maximize sales

under any circumstance.

Dealt with several discontent customers, making sure we corrected the error on our part

and ensured a return visit to provide service that exceeds their own expectations.

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Volunteer History

Zoological Wildlife Foundation Miami (August 2012- October 2014)

Volunteered at an organization where exotic wildlife is nurtured and then brought to zoos

within Miami.

Personally took care of wildlife some of which had disabilities. This task taught to me

follow strict protocol in order to make sure the animals thrived in their environment.

Aiding in keeping the customer database up to date for recordkeeping purposes. (Receipts

of sales, references, tax-related concerns. Etc.)

Executed daily duties while contributing to keep it in clean and working order.

Exemplifying how government is involved with all business and gave me a solid

understanding of what is expected of a company.

Miami Children’s Bike-A-Thon (August 24, 2013)

Event volunteer and Organizer

Responsible for making sure all children participating completed the course including

break-points safely.

Personally recruited over 30 participants to enroll, the minimum donation to be a part

of the race was $5 per person.

Aided in developing a numbering system to ensure honest competition took place.

Over ten groups were assigned with 30 or more members, from that organizational

structure only the top 5 placed within each group.

I was assigned as one of the 15 treasurers of the event, I made sure all transactions

were made accurately.

John A Ferguson Senior High School Open House (June 2012, 2013)

Tour Guide

With an average of 1,200 students coming in from middle school institutions, I,

along with a group of 30 teammates took responsibility in making sure all the

upcoming freshmen knew where they were situated on campus. I was responsible

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for giving them a detailed tour of the entire campus, the services they provide, and

the different clubs and organizations students can join.

Also helped fundraise for the program I represented (Football). Within the two

days the event took place my fellow teammates also representing the football

program we were able to collectively raise over $1,000.00.

Education

High School Diploma graduate from John A Ferguson Senior High School in their Business

Magnet program with a 3.75 weighted GPA.

Current Student at Florida International University Pursuing a Bachelors in International

Business.