54,2 BILLIONS EUROS 337 800 employees 16 countries

A french family business. Created in 1961 (Gérard Mulliez)

bring together the food retail formats, hypermarkets, supermarkets, convenience stores, drive outlets and e-commerce.

Immochan is at the same time promoter, developer, manager and investor for the group’s shopping centres

Oney Bank specializes in the distribution of financial products and services and electronic banking

962

2 874

12 hypermarkets

supermarkets

countries

328 530 employees

52,7 billions euros

11 HYPERMARKETS

4 200 EMPLOYEES

76 HYPERMARKETS 33 SUPERMARKETS 22 135 EMPLOYEES

POLOGNE

GENERAL CONTEXT

HIGH PRESSURE ON MARKET SHARES AND SALES GROWING INTEREST FROM CONSUMERS FOR PROXIMITY OUTLETS LOWER PROFITABILITY ON RETAIL ACTIVITIES INCREASING PRICES FOR REALESTATE

“To improve its performance levers, give more room for each of its three business lines (AUCHAN RETAIL, IMMOCHAN, ONEY) and gain flexibility and speed, Auchan Group streamlines its organization and governance.”

OCTOBER 2015 Top management decision to develop a new business strategy And to simplify its organization and governance

REQUEST OF

CREATION OF A ONE DAY SESSION DEDICATED TO CHANGE MANAGEMENT WITHIN AN OPERATIONAL METHOD THAN CAN BE REPLICATED THROUGHOUT THE HIERARCHY

TO LA ROCHELLE BUSINESS SCHOOL AND WIAL FRANCE

DEVELOPMENT OF AN INNOVATIVE APROACH THAT COULD EFFECTIVELY CONTRIBUTE TO LEADERSHIP DEVELOPMENT IN A SHORT TIME

USE OF A TEAMWORK METHOD ABLE TO SOLVE COMPLEX BUSINESS ISSUES, IMPROVE PERFORMANCES, ENHANCE AGILITY AND REACTIVITY

OUR TRANSLATION OF THEIR DEMAND AND OUR PROPOSAL

NEED FOR NEW LEADERSHIP PRACTICIES : MORE COLLABORATIVE (strategic alignment, better agility, creativity and reactivity)

OUR INTELLECTUAL FRAMEWORK « The SMARTER LEADERSHIP » (Model developed by D.Daniel BELET = advocating a more intelligent development of people potential to achieve higher and more substantial performances) ACTION LEARNING AS THE OPERATIONAL TOOL to achieve the desired strategic changes

1 – WE HAVE CREATED A ONE DAY SESSION Including : - Why are changes good for a business ? - What kind of human reactions produce changes ? - How to handle changes as a manager ? - How to use action learning to improve agility ?

2 – WE HAVE TRAINED 12 COLLABORATORS (executive, employees, french, ukrainiens…

3 – THE 12 « AMBASSADORS » have trained 350 collegues (march-sept 2016) and will continue with incoming employes

We made the training in french in Kiev : march 21, 2016 (1,5 days)

SOME COMMENTS AT THE END OF THE TRAINING…

-  COLLABORATION IS STRONGER THAN RESISTANCE TO CHANGE

-  ACTION LEARNING IS HELPFUL TO WORK TOGETHER

-  A VERY PRACTICAL TOOL -  CHANGE IS A QUESTION OF

SHARED DIRECTION -  ACTION LEARNING IS MAKING

SENS

« Auchan Retail in Ukraine has decided to implement collaborative approaches as we think that it is fundamental during the period of changings and management transformations. Action Learning as been identified as an integral method of collaborative approach and we have already trained over 350 collaborators and will continue to train newcomers. The first feed back is very positive. The WIAL action learning methodology is 100% in line with our goal which is to move to collaborative behaviors and helps people to be more open minded, creative and innovative”.

Frédéric HENIN, Directeur du Développement des compétences Kateryna DAVIDOVA, Responsable Formation

Testimonial

Auchan Retail Ukraine is the first retailer (3 among the 20 rewarded companies) and is also n°1 for companies hiring between 1,500 and 5,000 people. Ranked at the 14th position

best employer in the retail industry

USING ACTION LEARNING TO IMPLEMENT A STRATEGIC CHANGE WITHIN THE COMPANY

ANY QUESTIONS ?

Daniel BELET, drbelet@orange.fr Jean-Michel CRAMIER, cramierjm@esc-larochelle.fr