designing a healthier and smarter life

@dszuc + @igiwong

JOURNEYS

WHY DO YOU DO UX?

WHY WE DO THIS?

Understand the whole

system

UNHEALTHY

WHAT FRUSTRATES YOU ABOUT PROJECTS TODAY?

Project frustrations 1.  No project story 2.  Basic user needs not understood 3.  Core value not defined 4.  Language is not defined e.g. design + innovation 5.  No design leadership (patterns + frameworks) 6.  Customer observations not wanted 7.  Assumptions run wild 8.  Tools first (not questions) 9.  Data silos + disconnects between teams 10. Busy working on wrong stuff

HEALTHY

Designing a healthier and smarter life? 1.  Stories from people 2.  A humane practice 3.  Human qualities 4.  Project spaces 5.  Academy of learning

1. STORIES FROM PEOPLE

2. A HUMANE PRACTICE

Language

States

current +

future

Artifacts Design / Validate

Academy of Learning

Values

Beliefs

Behaviors

Human Qualities

Toolkits

Seeing Leading Communicating Listening Mentoring Constructing Probing Facilitating Deconstructing Feeling Connecting Framing

Synthesis Collaborating Envisioning Playing Critique Persuading

Map to roles

3. HUMAN QUALITIES

4. PROJECT SPACES

Purpose Profiles

Assumptions Metrics Goals Design Principles

Features + Prioritization

Task Models Journey Maps

Design Patterns + Standards

Artifacts

META

CUSTOMER

DESIGN

Stories

5. ACADEMY OF LEARNING

WHAT COULD WE TEACH EACH OTHER TO MAKE GREAT THINGS

FOR PEOPLE?

WRAP UP

Demonstrates trust + care +

honest discourse

Fosters good behaviors

Welcomes all tribes

Celebrates long term

views

WWW.UXHONGKONG.COM

Design Education Delight Design

Language

Product Management

Core Meaning

Creativity + Innovation

Human Qualities

A MOVEMENT

THANK YOU TERIMA KASIH