D197_2014_Applicants Volume 3 evidence.pdf

Applicants Evidence for VCAT D197/2014 - Volume 3 of 3

VOLUME 3 EVIDENCE:

APPLICANTS: Desiree and Alistair Leslie-Hughes

PHOTO DOCUMENTARY EVIDENCE FOR VCAT D197/2014

HEARING DATE: 1st AUGUST 2014 at 10am

TABLE OF CONTENTS

Evidence for shower base and wall defects in Paragraph 24.1.i Pages 1-7

Photo evidence for bath wall defects in Paragraph 24.1.ii and 24.1.iii Pages 8-10

Photo evidence for vanity defects in Paragraph 24.1.iv Pages 11-13

Photo evidence for LHS Bathroom wall defects in Paragraph 24.1.v Pages 14-18

Photo evidence for shower-screen defects in Paragraph 24.2 Pages 19-20

Photo evidence for border and pencil tile defects in Paragraph 24.3 Pages 21-24

Photo evidence for bathroom door defects in Paragraph 24.4 Pages 25

Photo evidence for laundry door defects in Paragraph 24.5 Pages 25

Photo evidence for cast iron bath resurfacing defects in Paragraph 24.6 Pages 26-28

Photo evidence for plumbing and toilet defects in Paragraph 24.7 and 24.8 Pages 29-35

Photo evidence for laundry cupboards above fridge defects in Paragraph 24.9 Pages 36-38

Photo evidence for flooring defects in Paragraph 24.10 Pages 39-52

Photo evidence for laundry trough and cupboard defects in Paragraph 24.11 Pages 53-60

Applicants Evidence for VCAT D197/2014- Volume 3 of 3

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EVIDENCE FOR SHOWERBASE AND SHOWERWALL DEFECTS in PARAGRAPH 24.1.i

Photo 1: Shower and bath prior to renovation

Photo 2: Removal of concrete showerbase and walls.

Photo 3: Installation of new showerbase - not checked into studs

Photo 4: Wall substrate not installed over showerbase flange but

instead is sitting above the flange.


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Photo 5: Wall substrate joints have not been taped and made

flush causing potential for water to penetrate through joints and

not providing strength at join seams especially since there are 6

substrate joints in the shower cubical alone Rebated joints have

not been placed together.

Photo 6: Shower penetrations are not completely

waterproof. Close of up rebated join and butt joint not taped.

Photo 7: Penetrations still not completely waterproof or sealed.

Photo 8: Large gap between uncovered waterproofing between

edge of shower tiles and door frame without tiles.


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Photo 9: Replacement of cracked tiles and new wall lining above

shower and bath.

Photo 10: Tile adhesives does not run horizontal as per best

practices in the The run of vertical adhesive can cause any water

that seeps in behind the tile to find a path down past the base of

the shower and onto supporting house structure, especially given

the wall lining does not overlap showerbase flange.

Photo 11: Large gaps between backboards joints provide no

support for tiles, especially for the expensive thin pencil tiles

which will be placed over this gap. Waterproofing damaged.

Photo 12: Large gap between board joints still exists and tile

edges have not form of support.


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Photo 13: Gap between boards is greater than 50cm in length.

Photo 14: Unsupported gap between stud and tile is greater than

1cm

Photo 15: Area where large gap exists behind tile edge is the

exact position new showerscreen is to be attached onto the hob

and wall and therefore will crack the tiles. The three tiles in the

red circle are only attached to a small section of the original

remaining plasterboard and causing cracking.


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Photo 16: Section of wall and tiles in photo 15. Cracking

between the un-taped wall substrate joints.

Photo 17: Section of wall shown in photo 15 and 16 prior to

tiling .and replacement of remainder of wall substrate.

Photo 18: Section of wall in photo 15 after tiling of wall

but prior to replacement of remainder of wall substrate.

Photo 19: Replacement of top section of wall.


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Photo 20: Section of wall in photo 15 after wall replacement.

Photo 21: These three tiles are sitting on the only remaining

section of original plasterboard which is only just secured to the

studs.

Photo 22: Showerbase with 3 large noticeable chips in it.

Photo 23: Large chip in showerbase


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Photo 24: Showerbase not checked into wall

Photo 25: backboard and tiles not sitting over showerbase flange

and shower has not been sealed correctly .

Photo 26: Showerbase not fully supported by any form of

flooring.

Photo 27: Showerbase not fully supported by any form of

flooring.


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EVIDENCE FOR BATH WALL DEFECTS IN PARAGRAPH 24.1.ii and 24.1.iii

.

Photo 28: Bathwall and vanity walls prior to

renovation work.

Photo 29: Removal of bathwalls.

Photo 30: Installation of new walls. Original plasterboard above

villaboard was replaced at a later date in the renovation.

Photo 31: One end of bath wall protrudes out from the lip

instead of under it.


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Photo 32: Bath wall sits out from the lip instead of under it.

Photo 33: Other end of bath wall sits underneath the lip

Photo 34: Other end of bath wall sits underneath lip.

Photo 35: Wall lining does not pass down over bath rim and wall

and bath join was not sealed prior to water proofing and tiling

and will now have potential for water to penetrate through the

gaps above the bath rim and behind the grout and cause damage

to house structure.


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Photo 36: large gaps above rim where water can now penetrate

through the large gaps.

Photo 37: Wall substrate joints have not been taped and

made flush causing potential for water to penetrate

through joints and not providing strength at join seams.

Photo 38: Bath penetrations have not been fully waterproofed.

Photo 39: Bath penetrations not waterproofed.

Photo 40: Crommelin shower waterproofing membrane.


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EVIDENCE FOR VANITY UNIT WALL DEFECTS IN PARAGRAPH 24.1.iv

Photo 41: Original wall substrates removed.

Photo 42: Large gap between wall substrate and floor.

Photo 43: Large gap between wall substrate and floor.

Photo 44: Large gap between wall substrate and floor. Entire

area not waterproofed in conjunction with AS3740 with no bond

breaker installed prior to installation of membrane.

Waterproofing not in accordance with Crommelin Application

Guide. Damage to bath by respondent during renovation. (red

circle )


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Photo 45: Large gap between bath rim and wall substrate not

sealed prior to waterproofing now has potential for water

penetration to occur to wall structure behind bath.

Photo 46: Penetrations for vanity unit installation not fully

waterproof.

Photo 47: Villaboard wall substrate not fastened in accordance

with Figure 10 of the installation manual where fasteners are

required to be no more than 200mm apart to provide strength to

the wall for tiles to be adhered to. For a 1200mm wall, this would

require a minimum 7 fasteners in total down the wall and not 4.

Photo 48: Penetrations for vanity unit installation not fully

waterproof.


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Photo 49: Original plasterboard with previous cracking issues

and was supposed to be replaced as per discussion in quote

where the entire room was supposed to be gutted.

Photo 50: Due to house movement during the very strong winds

in June 2014 and the fact that the wall substrate was not

replaced, the issue with cracking plaster continues.


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EVIDENCE FOR LEFT HAND SIDE WALL OF BATHROOM DEFECTS IN PARAGRAPHS 24.1.v

Photo 51: Original left hand side of bathroom wall

prior to renovation.

Photo 52: Removal of LHS of bathroom wall.

Photo 53: Installing of wall substrate

Photo 54: Installing of wall substrate


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Photo 55: Wall substrate joints have not been taped to provide

wall strength and reduce single board movement along grout

line.

Photo 56: Wall substrate joints have not been taped to provide

wall strength and reduce single board movement along grout

line.

Photo 57: Wall substrate with top row of tiles and border tiles

installed by the Respondent.

Photo 58: The replacement of wall substrate after installation

defects with border tiles has not been taped to existing wall

substrate in order to provide strength to walls.


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Photo 59: Removal of chipped tile that was laid by professional

tiler – notice the amount of tile adhesive attached to wall

substrate.

Photo 60: Removal of tile that was laid by the respondent: No

tile adhesive on wall substrate indicates barely any tile adhesive

on the top row of tiles installed by the respondent.

Photo 61: Wall substrate joints to be covered by grout have not

been taped and there are no noggins behind the joints to provide

strength and therefore substrate moves with a small amount of

pressure applied.

Photo 62: Wall substrate joints to be covered by grout have not

been taped and there are no noggins behind the joints to provide

strength and therefore substrate moves with a small amount of

pressure applied.


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Photo 63: Joint cracks between newly installed plasterboard and

door frame. Plasterboard has been installed abutting doorframe

rather than behind door frame and therefore joints have not

been taped to prevent movement and cracking.














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EVIDENCE FOR SHOWERSCREEN DEFECTS IN PARAGRAPH 24.2

Photo 68: Shower screen is not stegbar that was quoted.

Photo 69: Showerscreen does not sit on hob but instead the

screen sits is less than a fingers width beside the hob in the

shower.

Photo 70: Showerscreen is not sealed to the wall and there is a

gap between the showerscreen and hob tiles.

Photo 71: Can fit a ruler between the gap but not a pen.


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Photo 72: Shower is not sealed at the bottom. Gap makes it

impossible to clean the glass and hob tiles.

Photo 73: Shower is not sealed at the bottom. Gap makes it

impossible to clean the glass and hob tiles.

Photo 74: Shower comes apart too easily if a towel is placed

over the showerscreen and is pulled. (We use the screen as a

towel rail as we have had no towel rails to hold 6 towels for the

last 8 months.)


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EVIDENCE FOR BORDER AND PENCIL TILE DEFECTS IN PARAGRAPH 24.3

Photo 75: Nails were used as spacers causing uneven spacing,

and damage to tiles.

Photo 76: Nails were used as spacers causing uneven spacing,

and damage to tiles.

Photo 77: Defective tiling of pencil and border tiles by the

Respondent and required re-tiling has now resulted in cut and

damaged tiles.

Photo 78: Defective tiling resulting in uneven spacing between

tiles.


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Photo 79: Defective tiling using nails as spacers resulting in

chipped tiles

Photo 80: Defective tiling by the Respondent resulted in uneven

tile spacing including no gaps for grout to be installed.

Photo 81: By not replacing original warped plasterboard as

discussed during the quote resulted in defective tiling where tile

was not flush against the wall substrate.

Photo 82: Defective tiling by Respondent with uneven tiling


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damaged tiles.

Photo 84: Defective tiling by Respondent has resulted in chipped

and damaged tiles.

Photo 85: Cracked tiles resulting from showerscreen installation

by the Respondents.



damaged tiles.


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Photo 87: Defective tiling by Respondent has resulted in chipped

and damaged tiles.

Photo 88: Defective tiling by Respondent has lead to chipped

and damaged tiles.

Photo 89: Defectively installed pencil and border tiles which will

now require cleaning and will no longer meet contract

guarantees. New tiler will not guarantee any existing tiles which

are or will become defective unless they are a direct result of his

installation.

Photo 90: This is what the pencil and border tiles are supposed

to look like.


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EVIDENCE FOR BATHROOM AND LAUNDRY DOOR DEFECTS IN PARAGRAPHS 24.4 AND 24.5

Photo 91: Bathroom door without handles

Photo 92: Bathroom door leave is defective with uneven spacing

between leave and frame.

Photo 93: Bathroom door leave is defective with greater than

5mm clearance between door leave and frame at one end.

Photo 94: Newly installed laundry door.

Photo 95: Laundry door leave is defective with uneven spacing

between leave and frame.

Photo 96: Laundry door leave is defective with greater than

5mm clearance between door leave and frame at one end.


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EVIDENCE FOR CAST IRON BATH RESURFACE DEFECTS IN PARAGRAPH 24.6

Photo 97: Bath prior to renovation. Note no damage in red circle

Photo 98: Bath during renovation. Note no damage in red circle

Photo 99: Bath during renovation. Large chunk of damaged

enamel caused by carelessness of Respondent.

Photo 100: Bath resurfaced as part of renovation on 16 Nov

2013.


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Photo 101: Bath after resurfacing.

Photo 102: Damaged enamel resurfaced.

Photo 103: There are now scratches over the resurfaced bathtub

due to the carelessness of the Respondent during the remainder

of the renovation. Bath has not been used since prior to 30th

October 2013.




October 2013.


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October 2013.




October 2013.


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EVIDENCE FOR ALL PLUMBING WORK DEFECTS IN PARAGRAPHS 24.7 and 24.8

Photo 107: Original plumbing of showerbase.

Photo 108: New showerbase installation

Photo 109: New Showerbase plumbing which is leaking. Note

the orange scum marks.

Photo 110: New showerbase plumbing which is leaking . Note

the old newspaper and surrounding ground area which is wet.


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Photo 111: Installation of ‘temporary’ tapware.

Photo 112: Vanity unit waste outlet pipe has not been capped to

prevent waste odours permeating into the bathroom.

Photo 113: New bath waste plumbing.

Photo 114: Installation of laundry tapware not quoted for.


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Photo 115: Laundry trough waste plumbing

Photo 116: Landry trough waste plumbing.

Photo 117: Installed toilet plumbing.

Photo 118: Installed toilet plumbing


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Photo 119: Installed water inlet tap plumbing for toilet cistern.

Photo 120: Toilet cistern has not been sealed.

Photo 121: Original toilet

Photo 122: Installed pedestal basin.


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Photo 123: Pedestal basin hot/cold and waste plumbing.

Photo 124: Installed external waste plumbing from

pedestal basin

Photo 125: Pedestal basin external plumbing not hooked up to

septic system from 5/12/13 to 07/1/14 and drained directly

underneath house.

Photo 126: Installed hot and cold water plumbing taken from

hot water service and plumbed to installed pedestal basin in toilet

from 05/12/13 to 07/01/14.


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from 05/12/13 to 07/01/14.



from 05/12/13 to 07/01/14.

Photo 129: : Installed hot and cold water plumbing taken from


from 05/12/13 to 07/01/14.

Photo 130: : Installed hot and cold water plumbing taken from


from 05/12/13 to 07/01/14.


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Photo 131: Pedestal basin external plumbing hooked up to septic

system from 07/1/14


system from 07/1/14


system from 07/1/14


hot water service and re-plumbed apparently to compliancy

standards from 07/01/14.

Photo 135: Installed hot and cold water plumbing taken from hot

water service and re-plumbed apparently to compliancy

standards from 07/01/14


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EVIDENCE FOR LAUNDRY CUPBOARDS ABOVE FRIDGE DEFECTS IN PARAGRAPH 24.9

Photo 136: Half view of laundry cupboards prior to renovation.

Photo 137: Laundry cupboard and fridge space during

renovation

Photo 138: Laundry cupboard currently as of June 2014. No

door handles. Large unusable gaps, overhangs inside cupboard.

Photo 139: Inside the cupboard unit.


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Photo 140: Failure of the Respondent to take care and measure

correctly has left an unusable gap of 12cm.

Photo 141: Poorly assembled cupboards have resulted in an

unsightly overhang inside the length of the unit. These

cupboards are pre-sized kits.

Photo 142: Overhang on base of cupboards

Photo 143: Poorly assembled cupboards have resulted in an

unsightly overhang inside the length of the unit. These

cupboards are pre-sized kits.


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Photo 144: Overhang on top of cupboards


correctly has left an unusable gap of 19cm inside the cupboard at

the top.


correctly has left an unusable gap of 19cm inside the cupboard at

the top.


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EVIDENCE FOR ALL BATHROOM/LAUNDRY/TOILET FLOORING DEFECTS IN PARAGRAPH 24.10

Photo 147: Bathroom flooring before renovation. Unsealed

linoleum over untreated tongue in grove hardwood flooring.






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Photo 150: Laundry flooring before renovation. Unsealed


Photo 151: Laundry flooring before renovation. Unsealed


Photo 152: Hardwood subflooring with linoleum removed. Note

the large gap between the floorboard and noggins on the left

hand side were water penetration to the house structure is

possible with waterproofing of wall/floor junctions not to

standard. Floorboards not sanded back to remove linoleum

adhesive.


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Photo 153: Hardwood subflooring with linoleum removed

Photo 154: Hardwood subflooring with linoleum removed

Photo 155: Hardwood flooring. Note the ridging along join

lines.

Photo 156: Hardwood flooring not sanded back to remove

linoleum adhesive and to provide flat even surface prior to tile

underlay being attached.


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Photo 157: Hardwood flooring not sanded back prior to provide

flat even surface prior to tile underlay being attached.

Photo 158: Hardwood flooring not sanded back to provide flat

even surface prior to tile underlay being attached.

Photo 159: Full sheet of underlay running horizontal to the

floorboards instead of perpendicular to the floorboards and not

in accordance with installation instructions.

Photo 160: Full sheet of underlay running horizontal to the

floorboards instead of perpendicular to the floorboards and not

in accordance with installation instructions.


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Photo 161: Full sheet of underlay rebated to fit previously fitted

sheet in. Note that the joints between boards are not flush and

even.

Photo 162: Tile underlay join coincides with floorboard join.




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Photo 165: No waterstop flashing installed at termination of the

tiling at the laundry/hallway junction prior to tiling.

Photo 166: No bond breaker installed on floor wall junction

prior to waterproofing.

Photo 167: No bond breaker installation at wall floor junctions

prior to waterproofing membrane applied.

Photo 168: No waterproofing membrane or flashing installed in

wall/floor junction of laundry.


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wall/floor junction of laundry.


wall/floor junction of toilet.


wall/floor junction of toilet.

Photo 172: No required movement control joint at

bathroom/laundry doorway where tiled flooring continues

through.



through.


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through.

Photo 175: Laundry floor not fully water resistant. Wall/floor

joints not waterproof. Very large hole at waste penetration not

covered over and has high potential for rats and mice to enter

and exit the house easily.

Photo 176: Sealant between floor/wall tile in the bathroom has

gaps

Photo 177: Sealant between floor/wall tile in the bathroom has

gaps


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Photo 178: Sealant between floor/wall tile in bathroom has gaps

Photo 179: Large 15cm gap at back of bathroom between floor

and wall

Photo 180: Cracking of grout. Large gap over 10cm between

cupboard and tile.

Photo 181: large gaps where tiling does not go under skirting

board.


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Photo 182: Tile adhesive not fully covered on edge of tile.

Photo 183: Tile adhesive not fully covered on edge of tile.

Photo 184: Cracking of the grout

Photo 185: Cracking of grout

Photo 186: Cracking of the grout



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Photo 188: Cracking of grout sequence 1

Photo 189: cracking of grout sequence 2


Photo 191: Cracking of grout Sequence 1




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Photo 196: Cracking of grout Photo 195 Sequence 1





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Photo 204: Cracking of grout (detailed photo of 203)

Photo 205: Cracking of tiles


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EVIDENCE FOR LAUNDRY TROUGH AND CUPBOARD DEFECTS IN PARAGRAPH 24.11

Photo 208: Laundry trough and cupboard prior to

renovation

Photo 209: Removal of laundry trough and cupboard during

renovation.

Photo 210: Cupboards during renovation.

Photo 211: Splashback tiling initially installed and then removed

by the Respondent was not what was requested or discussed.

Splashback installed should have been the same as the bathroom

wall tiles.


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Photo 212: Flooring under laundry trough cupboard does not

meet NCC 2012 and AS 3740 as it has exposed hardwood

subfloor with the laundry floor not fully covered by water

resistant substrate.

Photo 213: Flooring under laundry trough cupboard does not

meet NCC 2012 and AS 3740 with wall/floor junctions not

waterproof and area without water resistant substrate, exposing

timber subfloor. Large hole around plumbing laundry waste

plumbing.

Photo 214: Laundry trough designed to sit underneath stone

benchtop in order for overflow water to pass into second sink

without flooding over the benchtop and onto the floor as sink

does not have a perimeter flange to direct water into second sink.

Photo 215: Laundry sink has not been sealed correctly and

overflow water leaks into and behind the cupboard.


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Photo 216: The cupboard rim has large bowed area and has left

a gap. Stone is not fully supported by a strong perimeter and

does not have front/back supports every 600mm as

recommended in the installation guide. Bow in support frame.

Photo 217: Gap between stone benchtop and cupboard

perimeter.

Photo 218: Large bowed area where adhesive glue has come

away from the benchtop and is visible even when cupboard doors

are closed.

Photo 219: Large bowed area where adhesive glue has come

away from the benchtop.


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Photo 220: Ceaserstone has not been adhered to base cupboard

correctly as per installation guide. There is no adhesive glue

attaching stone to LHS edge of the cupboard for the length the

side.



attaching stone to LHS edge of the cupboard for the length the

side.

.



attaching stone to RHS edge of the cupboard for the length the

side.



attaching stone to RHS edge of the cupboard for the length the

side.


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Photo 224: Ceaserstone has not cut according to installation

guide using radius corners to prevent stress points and hairline

cracks in stone thereby voiding any warranty on stone, especially

after it will require removal for re-gluing and sealing. Uneven

cut marks make it unusable for under mount trough.





cut marks make it unusable for under mount trough












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Photo 228: Ceaserstone now has large cut marks underneath

which make it unusable for the under mount trough.


which make it unusable for the under mount trough


which make it unusable for the under mount trough

Photo 231: Junction between laundry trough benchtop and wall

has not been sealed and waterproofed.


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Photo 232: No door handles installed.

Photo 233: Very large gaps in wall substrate around

penetrations that will need to be repaired and property sealed

prior to waterproofing. Taps are Monda brand and not the Dorf

El Torro Cross bar that was quoted and requested.

Photo 234: Laundry trough cupboard kickboard not installed

correctly.

Photo 235: Laundry trough cupboard kickboard not installed

correctly.


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Photo 236: Side Panel not installed on laundry trough

cupboard.

Photo 237: Side Panel not installed on laundry trough

cupboard.

D197_2014_Applicants Volume 3 evidence.pdf

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