cVidya RA for Electric Utilities - RA Forum Conference
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Transcript of cVidya RA for Electric Utilities - RA Forum Conference
© 2012 – PROPRIETARY AND CONFIDENTIAL INFORMATION OF CVIDYA
Revenue Assurance for Electric Utilities
Eedo Lifshitz AVP BD & Strategic Alliances [email protected]
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About cVidya
A global leader in Revenue Assurance and marketing analytics
Addressing Telecom, Media and Utility service providers
Successful deployments in 150 operators
Deployed industry’s largest RA project processing more than 14B events daily
#1 Revenue Management Global Market
Provider by Gartner (April 2011)
TM Forum Leadership 300 employees
Global presence in 20 locations
Partnership with the world leading vendors
150 customers
– 20 out of the 30 largest operators
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Market Trends
Paradigm shift in Utility market resulting in new risks
Leakage accounts for up to 5% of utility revenue
Pricing is becoming more complex
New pricing & billings models prone to error
New Cyber and Fraud risks
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Fraud Risks
New Challenges and Risks
Smart Meter Program Adoption
IT Integration Risks
Operational Risks
Revenue Leakage
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Revenue Leakage Risks
Unbilled usage
Metering errors
Missing accounts
Unbilled onetime charges
Credit risks (impact of estimations)
Undercharging - Rates do not match customer contract
Overcharging by partners
Reconciliation inter-supply disputes
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Operational Risks
Gaps between monitoring and actual usage can impact Grid reliability
Operation data loss may disrupt operational decisions and automation
Fraudsters may tamper critical data necessary for grid operation
Logistics ERP (inventory) discrepancies
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Smart Meter Program Adoption Risks
Lost meter data
Incorrect bills may result in Smart Meter push back by consumers
Data discrepancies may delay Smart Meter deployment
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Fraud Risks
Meter tampering to reduce charges
Tampering of customer account in billing system
Internal fraud
Equipment theft
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IT Integration Risks
Data discrepancies between network and business systems
Data loss in between systems impacting decision systems
Application deployment delays due to erroneous data between systems
Data inconsistencies while upgrading from “older” systems to “modern” service platforms
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The Solution - UtilityMap® Suite
cVidya Platform - Analysis Layer: Leakage Resolution, Discrepancy Analysis, Leakage Reporting
UtilityMap® Configuration
UtilityMap® Usage
UtilityMap® Rating & Billing
Verification
cVidya Platform, ETL
Ad
min
istr
atio
n
Collecting & reconciling configuration information from various data sources such as MDM, CRM, Billing, Accounting
Monitoring and Recovering revenue lost due to missing or incorrect usage data along the Meter-to-bill route
Verifies the rating and billing of all TOU rates and interval usage data,
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The Process
Information Infrastructure
Electrical Infrastructure
Process mapping
Risk Analysis Automation Revenue
Assurance Operation
Revenue Optimization
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How can Big Data/Analytics Optimize Revenue?
Big Data
– Volume: Smart Meter and Distribution Automation Monitoring
– Velocity: Near Real-Time
– Variety: Structured and un-structured data
Analytics
– Analyze, process data, correlate and identify data discrepancies
– Prioritize revenue risks
– Identify Revenue Leakage and Fraud schemes
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Guidelines for Selecting RA Solutions
Revenue Assurance domain expertise and methodologies
Adherence to TM Forum RA standards (Maturity Model)
Utility domain expertise
Automation & scalability to address the Big Data tsunami
Built-in use cases and Analytics to streamline detection of leakage
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The cVidya Advantage
Market leader in the Revenue Assurance and Risk Management domain
Big Data capabilities and scalability to meet massive utility data
Head the TMF Revenue Assurance group
Tier-1 operators deployment experience that can be leveraged for utilities
Industry’s largest RA project processing more than 14B events daily
Risk Assessment methodologies and comprehensive consulting services
On-Site/Hosted Managed Services and Cloud deployment models
THANK YOU! www.cvidya.com