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Curriculum Vitae Oct-10 Filipe Miguel da Costa Araújo FILIPE MIGUEL DA COSTA ARAÚJO WORK EXPERIENCE ◘ JANUARY 2007 – JULY 2010 CUSTOMER PROCESS MANAGER SPAIN - MADRID MERCEDES-BENZ SPAIN – ELC (EUROPEAN LOGISTIC CENTER) ▪ ASSURE SUPPLY OF SPARE PARTS TO IBERIAN MARKET; ▪ CO-RESPONSIBLE FOR RETAILER TRAINING – INTERNAL PARTS PROCESSES; ▪ MANAGEMENT OF CRITICAL PARTS – BOTTLENECK SITUATION. ◘ AUGUST 2006 – DECEMBER 2006 INTERNAL FINANCIAL CONSULTANT PORTUGAL - LISBON LE MERIDIEN PARK ATLANTIC LISBON ▪ CONCEPTION OF FINANCIAL PROCEDURE MANUAL. ◘ JANUARY 2006 – JUNE 2006 HUMAN RESOURCES ASSISTANT - INTERNSHIP PORTUGAL - OPORTO LE MERIDIEN PARK ATLANTIC OPORTO ▪ IMPROVEMENT OF EMPLOYEE HANDBOOK AND CONCEPCION OF WELCOME MEETINGS; ▪ CONCEPTION AND IMPLEMENTATION OF INTERNSHIP POLITIC; ▪ ELABORATION OF “BALANÇO SOCIAL 2005” – NATIONAL STATISTICS; ▪ TRAINING COORDINATION – PROJECT “TRADITION AND EXCELLENCE” AND “COMMITEMENT TO EXCELENCE”. 10.09.1981 - PORTUGUESE PORTO - PORTUGAL +351 933755962 / +34 610603425 FMCARAUJO@GMAIL.COM http://pt.linkedin.com/in/fmcaraujo
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Curriculum Vitae Oct-10 Filipe Miguel da Costa Araújo
FILIPE MIGUEL DA COSTA ARAÚJO
WORK EXPERIENCE
◘ JANUARY 2007 – JULY 2010 CUSTOMER PROCESS MANAGER
SPAIN - MADRID MERCEDES-BENZ SPAIN – ELC (EUROPEAN LOGISTIC CENTER)
▪ ASSURE SUPPLY OF SPARE PARTS TO IBERIAN MARKET;
▪ CO-RESPONSIBLE FOR RETAILER TRAINING – INTERNAL PARTS PROCESSES;
▪ MANAGEMENT OF CRITICAL PARTS – BOTTLENECK SITUATION.
◘ AUGUST 2006 – DECEMBER 2006 INTERNAL FINANCIAL CONSULTANT
PORTUGAL - LISBON LE MERIDIEN PARK ATLANTIC LISBON
▪ CONCEPTION OF FINANCIAL PROCEDURE MANUAL.
◘ JANUARY 2006 – JUNE 2006 HUMAN RESOURCES ASSISTANT - INTERNSHIP
PORTUGAL - OPORTO LE MERIDIEN PARK ATLANTIC OPORTO
▪ IMPROVEMENT OF EMPLOYEE HANDBOOK AND CONCEPCION OF WELCOME MEETINGS;
▪ CONCEPTION AND IMPLEMENTATION OF INTERNSHIP POLITIC;
▪ ELABORATION OF “BALANÇO SOCIAL 2005” – NATIONAL STATISTICS;
▪ TRAINING COORDINATION – PROJECT “TRADITION AND EXCELLENCE” AND “COMMITEMENT
TO EXCELENCE”.
10.09.1981 - PORTUGUESE
PORTO - PORTUGAL
+351 933755962 / +34 610603425
http://pt.linkedin.com/in/fmcaraujo
Curriculum Vitae Oct-10 Filipe Miguel da Costa Araújo
◘ FEBRUARY 2005 – APRIL 2005 HUMAN RESOURCES ASSISTANT - INTERNSHIP
PORTUGAL - OPORTO VALSAN – VALDEMAR DOS SANTOS, LDA
▪ CONCEPTION OF EMPLOYEE SATISTACTION ENQUIRY – SOCIAL CLIMATE STUDY.
▪ CONCEPTION AND IMPLEMENTATION OF PERFORMANCE APPRAISAL;
▪ IMPROVEMENT OF EMPLOYEE HANDBOOK;
▪ COLLABORATION IN THE INTERNAL COMMUNICATION PROCESS.
EDUCATION
◘ 2006 – 2007 EXECUTIVE MASTER IN HUMAN RESOURCES
PORTUGAL - OPORTO EGE – ATLANTIC BUSINESS SCHOOL
◘ 1999 - 2005 DEGREE IN MANAGEMENT
PORTUGAL - OPORTO OPORTO UNIVERSITY – ECONOMICS SCHOOL
TRAINING
FRENCH – LEVEL 1 (40 HOURS), ALLIANCE FRANÇAISE AT PORTO, 2010;
TRAINNING FOR TRAINERS (32 HOURS), MERCEDES-BENZ ESPAÑA AT MADRID, 2009;
INGLÊS INTENSIVO RESIDENCIAL (21 HOURS), QUEST TRAINING AT MADRID, 2008;
ATENÇÃO TELEFÓNICA AO CLIENTE (14 HOURS), CONSULTING INTEGRAL EN FORMACIÓN AT MADRID, 2008;
INGLÊS TELEFÓNICO (20 HOURS), TANDEM AT MADRID, 2008;
EMOTIONAL INTELLIGENCE (16 HOURS), CONSULTING INTEGRAL EN FORMACIÓN AT MADRID, 2008;
SPANISH – LEVEL 1 (45 HOURS), CENTRO DE ESTUDOS DE ESPANHOL AT PORTO, 2005/2006;
COACHING, LEADERSHIP AND TEAM MOTIVATION (28 HOURS), CERTFORM AT OPORTO, 2005.
LANGUAGES
PORTUGUESE NATIVE
ENGLISH VERY GOOD
SPANISH VERY GOOD
FRENCH BASIC
Curriculum Vitae Oct-10 Filipe Miguel da Costa Araújo
Curriculum Vitae Oct-10 Filipe Miguel da Costa Araújo
