Customize EMail Services

8/12/2019 Customize EMail Services

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SAP AG 2005

Customize sendingService Sessions

via E-MailProduct Management SAP SolutionManager,SAP AG



SAP AG 2006

BACKGROUND: Automatic E-Mail Transmission

As a function of Solution Monitoring customers can customize the

SAP Solution Manager to automatically send service reports to

responsible staff as an e-mail, for example:

Recipients are valid e-mail addresses and entered globally for an

entire solution.

Distribution lists

Single recipients, for example system responsibles, managers, support

members

RECIPIENTS

SAP EarlyWatch Alert

SAP Service Level Reporting

SERVICE REPORTS



SAP AG 2006

BACKGROUND: Disadvantages of E-Mail of Service Reports

For large customers with multiple systems in each solution this creates:

DSAG (German User Group)

requested a filter for e-mails

of service reportsWithout Filter, all IT staff receives

all service reports

SAP Solution

Manager

SAP

Service

Reports

Authorization problems

In-box overflow

with informationfrom an unrelated

business or IT area

Extensive e-mail traffic

due to individual

service reports sent

to multiple recipients

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SAP AG 2006

NEW BAdI / Implementation Spot: Filter E-Mail for ServiceReports

The e-mail recipient only receives

the service reports for the systems

for which he/she is responsible

and/or authorized to receive.

Sends service reports only

to the correct e-mail recipients

Filters the service reports

Verifies the e-mail addresses

for authorization to

receive the service report

(for example, as maintained in

a white list created by customer)

New BAdI filters e-mails of service reports before sending

After each service report is generated, the SAP Solution Manager:

With filter, individual persons receive reports

corresponding to their area of responsiblity

SAP Solution

Manager

SAP

Service

Reports














SAP AG 2006

SETTING Up E-Mail Filter: Two IMG Activities

SAP Solution Manager Implementation Guide

SAP Solution Manager

-> Scenario-Specific Settings

->Operations

-> Sending Service Reports

by Internet E-Mail

-> E-Mail Filter (Maintenance)



SAP AG 2006

SETTING Up E-Mail Filter: IMG Activities (2)

1. IMG Activity: Map Systems to E-Mail Add resses

Enter table name DSWP_SYS_EMAIL

In the next screen, create new entries:

• Select the relevant SAP Solution Manager Solution

• Select a system

• Enter an e-mail address

Result: Recipient only receives defined service reports for this system.

In this example:

• EWA reports for system PRD will only

be sent to [email protected]

• Reports for system XYZ will only be

sent to [email protected]

mailto:[email protected]





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SETTING Up E-Mail Filter: IMG Activity (3)

2. IMG Activity: BAdI EWA E-Mail Filter

Activate BAdI DSWP_EWA_EMAILFILTER_BADI_IMPL



CUSTOM BAdI Implementation 1

Select Create Implementation




In the field Enhancement Implementat ion, enter a <name>

In the field Sho rt Text , enter a <descriptive text>




Enter name for BAdI implementation




Select Implement in g Class




Enter name for Implement ing c lass and select Change Class




Enter source code in method




METHOD if_dswp_ewa_emailfilter~filter_email_addresses.

* Example 1: replace standard e-

mail subject field with custom subject:

DATA: lv_email_subject TYPE string.

lv_email_subject = 'Example EWA title for system &1 rating &

2'(001).

REPLACE '&1' IN lv_email_subject WITH i_dmd_system_id.

REPLACE '&2' IN lv_email_subject WITH i_rating_text.

ch_subject_text = lv_email_subject.

ENDMETHOD.

EXAMPLE SOURCE CODE AS TEXT:

Result: E-Mail has following subject:

“Example EWA title for system XYZ rating Noncritical (Green)”



BENEFITS

SAP SolutionManager

SAP

Service

Reports

• Reduced storage requirements for

mail volume• Reduced time for administering

irrelevant e-mails

• Reduced cost of operations

• Improved IT-staff productivity

• Included in SAP standard

maintenance

REDUCED TOTAL COST OF OWNERSHIP

•Improved communication betweenSAP and customers

•Improved employee satisfaction

•Improved focus on EWA or SLR

reports and thus improved system

administration

SATISFACTION














TECHNICAL Prerequisites

– SAP SOLUTION MANAGER 4.0

– SUPPORT PACKAGE 08 – SAP Solution Manager Implementation Guide (IMG) Activity Automatic E-mailing

of Reports must be complete

MINIMUM REQUIREMENTS



SAP AG 2006

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