We at Mmela Financial Services, provide a unique offering to guide and protect our

customers’ ambitions, and return them to where they were before their claim, each and

every time. It’s our sincere hands-on approach that allows us to proclaim, that with us, no

one gets left behind.

We understand the South African insurance market and all of its complexities, which is why

we’re able to carefully manage our clients’ specific needs. This is one of the reasons we’ve

formed and fortified strong local and international partnerships with underwriters who have

Global Rating Accreditation.

Our company was established by black entrepreneurs and has significant experience in

fields such as asset financing, manufacturing, energy, mining, property, construction,

transport and logistics. We are proudly 100% HDI-owned, governed by Broad-Based Black

Economic Empowerment (B-BBEE) principles and credentials. With a passion for creating

partnerships, Mmela helps to benefit both the poor, and fast track the empowerment of

women (with a focus on women in rural areas), children and persons living with disabilities.

We provide Short-Term and Life Insurance solutions for individual, commercial and

corporate clients. Walking side by side with you, we engage in service conversations

towards practical goals continually

Our Business Approach

The key to our resilient business model, which is the result of our in-depth experience in both

the public and private sectors, is supported by these 3 pillars which are common to all

sectors requiring insurance services:

• Value, an equation balancing expertise and cost

• Risk transfer, a highly skilled exercise requiring diligence and experience to shift

risk from one party to another

• Affordability, the science of marrying costs to the expectations and restraints of

our clients

Mmela also actively embraces the tenets of the King III Code and Principles on Corporate

Governance Practises and Standards.

Our Track Record

Over the last 7 years, Mmela Financial Services has successfully managed the Government Subsidy

Motor Scheme and Makhubu Logistics (previously Freight Dynamics).

Our achievements include:

• The shortest period to implement – 72 hours

• Successfully managed over 30,000 claims

• Systems have been configured to serve Government’s specific requirements

• Achieved an independent Customer Satisfaction rating of 4.6 out of 5

• Fielded over 500,000 calls

VISION

Be a leading, dynamic and entrepreneurially driven insurance and asset finance brokerage.

MISSION

To provide unsurpassed customer service and innovative insurance and asset finance solutions, and to create long term and sustainable partnerships.

OBJECTIVE

Our objective is to manage our client’s risks by utilising a wide range of insurance products and services

ESTABLISHED

Established by committed black entrepreneurs, Mmela has vast experience in sectors including, asset financing, manufacturing, energy, mining, property, construction, transport and logistics.

PASSION

Mmela is driven by a passion for creating partnerships that benefit the poor and empower women, children and the disabled. We deliver solutions that tackle the challenges of economic transformation in South Africa today.

HANDS-ON EXPERIENCE

Our hands-on experience in diverse economic areas and our proven expertise, allows us to harness the full force of our Company’s resources to reduce risk.

MMELA FINANCIAL SERVICES: SHAREHOLDING

1. Adv. SAM Baqwa SC

2. Mohobi Ramatsitsi

3. Mmela Rural Trust

Mr. Mohobi Ramatsitsi: Managing Director

Mr. Ramatsitsi’s education began with a BSc (Chemistry / Biochemistry) degree, which he

successfully acquired from the University of Fort Hare. He then went on to study his Post Graduate

(Management Advancement Program) at Wits, after which he obtained an MBA from the Thames

Valley University in London.

Mr. Ramatsitsi began his working career in 1981, serving as an assistant to Operations Director at

Bush Boake Allen. In 1991 he made his move to Product Specialist for Industrial Lubricants at Shell

South Africa before shooting up the ladder to become Executive Director & Group Business

Development Manager at Powertech Electrification and Aberdare Cables respectively (all within the

Altron Group).

He maintained his momentum by serving as an Executive at Fastfleet (Telkom division) with the

mandate of transformation and outsourcing of the entity, which he successfully accomplished. In

2000, Mr. Ramatsitsi served as the General Manager at Debis Fleet Management, smoothly

transitioning to Executive Director and Chief Development Officer at Debis Fleet Management (Pty)

Ltd from 2002-2005. He is the founding member and the current Managing Director of the company.

Ms. Badirile Mokone: Chairperson

Ms Mokone started her educational journey at University of Forte Hare in 1968, where she obtained

her BSc degree. She progressed to acquire her postgraduate Diploma in Education, UED at UNISA.

She further enrolled and successfully completed an IT program, ACISM.

Her employment history commenced in 1975 as a High School Educator, which position she held for

14 years. She diversified her career path as an IT consultant for various companies in the

manufacturing, insurance and financial companies e.g. liberty, first national bank, South African

reserve bank, GEPF and South African revenue services, from 1982 to 2005, designing and

implementing systems as per agreed requirements.

She continued to ascend the corporate ladder by serving as a chairperson for of the South African

Post Office. She served in this position from 2001 to 2005.

Under her chairmanship the South African post office turned around from loss making entity to post its

first profit and exceeded targets set by government. She maintained this momentum by serving on the

Boards of Medihelp Medical Scheme as Trustee, Rentokil (2003 – 2013). She currently serves on the

boards of Studio Five and Sikona (Gaming Operator)

Mr Sam Mabotja – Non Executive Director

Mr Mabotja started his education at Wits Business School where he acquired B Com Degree (1984)

majoring in Accounting. He successfully completed his postgraduate qualification in Leadership at

Wharton School of Business, University of Pennsylvania in the USA.

Membership of Professional Bodies (South African Institute of Professional Accountants (SAIPA);

SAIPA Accredited Trainer (Member Number: ATC 942); FASSET Accredited Trainer (Financial

Services Sectoral Training Authority)

Specific Experiences in foreign countries: Mr Mabotja attended programmes at various locations in

the United States which included Washington (University of Pennsylvania) in 1997. He also visited

Israel in 1998 and did some work for small businesses and religious organizations in Galilee,

Jerusalem and Nazareth

Mr Mabotja is a practising accountant, tax practitioner and certified independent reviewer, registered

under the auspices of the South African institute of professional accountants (SAIPA). His career

span of no less than 20 years began at IBM as a systems engineer a position which he held for 2

years (1984 – 1986). He went to on to work for the following organizations providing bookkeeping,

accounting, taxation and development of accounting systems: Mnet, (1986 – 1987),

Centre for business information support (CENBIS) in centurion the blue project at the national

industrial chamber (NIC) in Kempton park Non-voting, occasionally acting as a chairperson

International foundation of education and self-help (IFESH), in Johannesburg United states south

Africa leadership development project (USSALEP), Johannesburg , non-voting also participated in

committees that carried out the function of allocating tenders/proposals for funding during his tenure

at USAD , in Pretoria.

Mmela strives to be The Best Possible. We recognise that “Good Enough, Seldom Is” and that to

delight our customers and attain our profitability targets, we must also constantly strive for operational

quality and excellence. We have embedded into our service offering world-class operational programs

around people, process and systems.

We strive to provide our clients with:

Optimal Underwriting Solutions - that take into account unique customer business environments

and operational needs, for both Life and Short-Term Insurance products. We provide our clients with

comprehensive risk assessments, whilst taking into account current and future client needs. Our

underwriting solutions span across the personal insurance products, to SMME, medium and large

corporates. Our operational infrastructure ensures that we deliver these services efficiently and as

cost-effectively as possible.

World-Class Claims Management and Administration Services - with emphasis on saving our

clients’ money and continuity of operations. Mmela has the capability and the infrastructure to provide

our clients with a state-of-the-art claims management and administration system for a seamless

claims fulfilment service to our clients. These are supported by tried and proven processes and

systems.

Integrated Risk Management Services - ensures that our clients can consistently achieve their

business objectives. Our knowledge and expertise in risk and governance are interwoven into the

tailor-made programmes that we structure for our clients. Using world-class technology and systems,

we ensure that your organisation’s risk management supports your business continuity plans.

Mmela’s operational excellence programs are built on the following key pillars and components:

Management Accountability and Our Operational Excellence Vision

We strive to be the financial services company most admired for its people, processes, partnerships

and performance.

We recognise that to achieve operational excellence, we must all share in our clients’ vision and

business objectives, provide leadership accountability, vertically and horizontally, across the

operations that build, support and nurture an operational excellence culture, and an alignment of

processes to service requirements that require personal involvement and ownership across the

organisation.

Resources Mobilisation, Utilisation and Customer Facing

Our people, processes and systems are all uniquely structured, designed and operationally aligned to

provide our clients with an exceptionally reliable and efficient service.

Our operational excellence is not something separate from our business. It is central to how we

manage and run our organisation to achieve our vision of success. Our process’s purpose, scope and

objectives are well defined to deliver consistent and predictable service to our clients.

Our Operational Design and Construction

In designing our operational infrastructure for clients, Mmela takes into consideration factors such as

reliability, operability, maintainability and total operations cycle cost trade-offs in making incremental

cost savings for our clients. In addition, we believe in processes that actively engage our employees

in customer satisfaction and the minimisation of process failure risks.

Our Processes are Continuously Improved and Their Relevance and

Effectiveness Regularly Measured and Verified

By regularly measuring and verifying our processes, we can confirm that the process objectives and

results are being achieved, and that the critical components of the processes are adequately

designed and robust enough for the efficient execution of the expected service level. Thus our

process procedures are also tested and continuously improved. The Mmela leadership team is

continuously engaged in assessments and participates in prioritisation of assessed gaps.

Cross Functional Teams for optimum results in Operational Excellence

Teamwork is the mantra for success, hence at Mmela we work cohesively as team members across

all functional areas within the company to drive our operational excellence agenda. Which is to

improve coordination and integration, span organisational boundaries, and improve on problem

solving which will lead to more thorough decision making. Our team fosters a spirit of cooperation that

has made it easier to achieve customer satisfaction and corporate goals at the same time.

.

Since inception, Mmela has implicitly understood the importance of transformation throughout all its

operations, and within the broader society in which we operate. We continue to exceed the

Department of Trade and Industry (Dti) Codes of Good Practice for Broad-Based Black Economic

Empowerment (B-BBEE).

We recognise that B-BBEE is a framework that redresses the exclusions and imbalances of

apartheid, and is a key driver of South Africa’s continued sustainable growth.

Approach

We at Mmela employ diverse but integrated socio-economic strategies that include, but are not limited

to:

• Increasing the number of black people that manage, own and control enterprises and productive

assets

• Facilitating ownership and management of enterprises and productive assets by communities,

workers, co-operatives and other collective enterprises

• Developing human resources and skills

• Achieving equitable representation in all occupational categories and levels in the workforce

• Preferential procurement

• Investment in enterprises that are owned or managed by black people

Transformation Pillars

Our transformation strategy is based on 7 fundamental pillars, which together provide a framework for

Comprehensively addressing transformation and empowerment throughout the group. These include:

Ownership, Employment Equity, Procurement of Goods & Services, Human Resource Development,

Enterprise Development, Corporate Social Investment and Equity.

Commitment to B-BBEE & Equity Goals

Mmela Financial Services embarked on a process of attaining a B-BBEE score card in recognition of

the codes of good practice. The rating agency, Mpoweratings – a SANAS affiliated verification

agency, rated Mmela to be a Level 1 contributor.

OUR APPROACH TO B-BBEEOUR APPROACH TO B-BBEE Preferential Procurement

Over the past 12 months, Mmela has engaged approximately 240 suppliers across the country that

have a B-BBEE rating. The company has supported these SMME’s by procuring goods and services

in excess of R35m.

Enterprise Development

Enterprise Development serves to create wealth by providing existing, and start-up entrepreneurs,

with the opportunities to grow and sustain their businesses through training, coaching and mentoring,

as well as access to funding and markets.

Government has prioritised key initiatives around the country according to greatest need. We view

these initiatives as moral obligations for which we willingly embrace responsibility. Our CSI goals

make a perfect fit with the Dti code of good practice for B-BBEE.

With Mmela, it’s not about compliance, it’s our way of life to support initiatives that we feel gives hope

to the needy and underprivileged people, schools, old-age homes, communities, and the often

forgotten members of our society.

Our philosophy is that it’s not just about providing funding, it’s about creating long-term, sustainable

partnerships that can make a difference. To this extent, we have selected the following CSI initiatives

that are close to our hearts:

Pay back to our hearts

Fred Habedi Primary School in Kwa-Thema, near Springs, holds special and personal meaning for

the Managing Director of Mmela Financial Services – it was where he began his educational journey.

To reciprocate and express sincere gratitude for the school’s effort in his formative years, Mmela

equipped their science laboratory with new electronic learning aids after they had once been robbed

of this facility.

Education for the disabled

The Efata School for the Blind and Deaf in the Eastern Cape has been on cruise control with 100%

pass rate for the last five years making it a worthy recipient of an annual donation from Mmela

Financial Services to take the children further.

Care when approaching journey’s end

In early August last year, Pieter Wessel’s home for the elderly in Nigel, a non-racial sanctuary,

suffered a catastrophic fire, leaving a number of residents’ dead and the remainder virtually homeless.

Mmela Financial Services were very proud to be numbered amongst those who rallied around this

home, donating R10 000 and monitoring the process of reconstruction with a view to further assist as,

and when needed.

CORPORA

TE SOCIAL INVESTMENT Where Grace and Hope truly goes the distance

As with all our efforts concerning re-investment in social upliftment, the Grace and Hope School in

Seshego, by catering exclusively for learners with disabilities, has been identified as having the

‘greatest need’ for our attention. Children with disabilities have massive engines in their hearts,

always revved-up to prove their true potential. The alignment with Government policy has prompted

us to donate to the institution, whilst maintaining a watchful eye concerning the needs of its pupils.

All passengers on board

Mmela will never hit the brakes when it comes to uplifting the community, which is why we endeavour

to donate clothing, groceries, toys and many more items to a centre called PUSH (Persevere Until

Something Happens), based in Eldorado Park. This centre is an orphanage home for children living

with and affected by HIV/AIDS and those who are homeless. The facility houses more than 200.

On the day we parked the donation in PUSH’s driveway, we were also able to celebrate all the

children’s birthdays during August 2011

.

Our hands – firmly on the wheel

47% of Mmela Financial Services shares are held by Mmela Rural Trust. The significance of this

ownership structure is the forward-motion force felt by the community (with emphasis on women and

children) in remote villages in the Eastern Cape and Limpopo. We’ve become partners with the

people of these communities, establishing early childhood development centres and donating

essential provisions, creating feeding schemes and initiating Early Childhood and Youth Learning

Development programmes.

We Travel the Road Together

Time is the most precious commodity that any person can give. Our staff voluntarily identify projects

and regularly support these important initiatives.

At Mmela, we utilise the past to better tomorrow, keeping South Africa by our side, every step of the

way on the path to finding a fairer future for all.

SUCCESS HOUSE, 10th FLOOR

2 MELLE STREET

BRAAMFONTEIN, GAUTENG, SOUTH AFRICA

P.O. BOX 2140, SAXONWOLD, 2132

Tel +27 (0)861 663 527, Email: Info@mmela.net

www.mmela.net