CUSTOMER SERVICE - eLearning Brothers€¦ · Provide team members the foundational customer...
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CUSTOMER SERVICE © eLearning Brothers, LLC. All rights reserved. Define Customer Service Definition Foundation of Customer Service » Understand Your Customer » Identify Their Needs » Address Their Problems Describe How to WOW Customers W: Welcome Everyone O: Offer Valuable Insight W: Watch for Cues Use The AIM Approach to Handle Difficult Customers A: Actively Listen I: Invest in the Moment M: Manage Stress Define Customer Service Use the AIM Approach to Handle Difficult Customers Describe How to WOW Customers Today’s connected consumers are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not? Provide team members the foundational customer service skills they need to take the high road while managing difficult customers. Use the course as is, or you can consider adding the proprietary customer service secrets that make your organization stand out from the competition. Following this course, participants will be able to: Classroom Material and eLearning Course Source Files Included!
Transcript of CUSTOMER SERVICE - eLearning Brothers€¦ · Provide team members the foundational customer...
CUSTOMER SERVICE
© eLearning Brothers, LLC. All rights reserved.
Define Customer ServiceDefinitionFoundation of Customer Service
» Understand Your Customer » Identify Their Needs » Address Their Problems
Describe How to WOW CustomersW: Welcome EveryoneO: Offer Valuable InsightW: Watch for Cues
Use The AIM Approach to Handle Difficult CustomersA: Actively ListenI: Invest in the MomentM: Manage Stress
Define Customer Service
Use the AIM Approach to Handle Difficult Customers
Describe How to WOW Customers
Today’s connected consumers are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?Provide team members the foundational customer service skills they need to take the high road while managing difficult customers. Use the course as is, or you can consider adding the proprietary customer service secrets that make your organization stand out from the competition.
Following this course, participants will be able to:
Classroom Material and eLearning Course Source Files Included!
