Customer Service Audit
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PROCESS AUDIT PLANNING - Customer Service Form #PA1 Date Issued: 12/10/02 Rev. 12/23/03 1 of 2 file:///home/website/convert/temp/convert_html/55cf903f550346703ba44480/document.xls 1- Audit Planning (Activities for Preparation Date: Auditor: List NCR's of prior audits for follow up(ex Quality Measurables Lis ISO/TS 2- Facts to be verified during the audit Yes NCR Evidence Is the process defined? Are customer requirements defined and available for review? Have customer specific requirements been reviewed? Are Records maintained? Are personnel trained? Are documents current? Are process measurements identified? Additional Auditor Questions 3 – Necessary information for the audit: Identify Support Process: This form is to be comp audited. Document your column. Are inputs identified and available for review? Are outputs identified and available for review?
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Customer Service Audit
Transcript of Customer Service Audit
#7 - Customer Service1- Audit Planning (Activities for Preparation)Date:Auditor:Identify Support Process:This form is to be completed for each process that is audited. Document your findings in the evidence column.List NCR's of prior audits for follow up(ext/int):Quality Measurables List, Document # by monthISO/TS 16949 Clause(s)2- Facts to be verified during the auditYesNCREvidence (Attach to this form)Is the process defined?Are inputs identified and available for review?Are outputs identified and available for review?Are customer requirements defined and available for review?Have customer specific requirements been reviewed?Are Records maintained?Are personnel trained?Are documents current?Are process measurements identified?Additional Auditor Questions3 Necessary information for the audit:
&CPROCESS AUDIT PLANNING - Customer Service&LForm #PA1 Date Issued: 12/10/02 Rev. 12/23/03&C&P of &N&R&Z&F
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