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PrestaShop Help Desk Module

• This PrestaShop Customer Service add-on is used to manage e-tickets related to customer’s complaints. • It is complete complaint handling management system

which allows the customers to send e-tickets from their account.• Admin tracks these tickets from back-end and reply

accordingly.

PrestaShop Help Desk Module

• PrestaShop Help Desk module supports internal notes which can be posted to any agent or department who is dealing the complaint ticket.•This e-ticketing plug-in allows to create custom ticket priorities such as low, high or numeric like 1, 2, 3 etc.• Define department title, email and signature for the ticket.•Pre-made replies can be created which can be used later to communicate with customers.•Alerts configuration from backend. Enter alert name, default email id and ‘Send email copy’ settings.

Features of PrestaShop Help Desk Module

• Customer’s issues can be solves in a cost-effective and timely way.• It gives the information that can be used to improve your

products by resolving technical problems.• Better Complaints handing helps to develop reputation of your

company. More customers are attracted to your e-store with the result of increasing sales.• It is more easy and beneficial to retain the old customer rather

than acquiring new customers.• It helps to win customer’s loyalty and there are more chances

that they will shop again from you.

Benefits of PrestaShop Help Desk Module

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Download Here: Customer Service add-on for PrestaShop

For more info feel free to contact us at

info@fmemodules.com

or visit http://www.fmemodules.com

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