The Customer is anyone affected by the Product

Customer Service

• Listen to customer• Get the complaints• Ask for performance and physical

and chemical• Trouble shoot• Share with your colleagues• Feedback to customer

Quality

Quality

• For the HOUSEWIFE

Proud of herself with delicious products

Quality

• For the BAKER

The way of showing his expertise

Quality

• For the R&D MANAGER

The best formulation for the product

Quality

• For the PRODUCTION MANAGER

Production according to the specification

Quality

• For the QC MANAGER

Product without defect

Quality

• For the MARKETING MANAGER

Increasing sales profitability…

…by changing customer behavior