Customer Insights : Dynamics 365 Customer Engagement CRM (July release)
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Customer Insights -BY SOMESH SIRIPURAM
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Transcript of Customer Insights : Dynamics 365 Customer Engagement CRM (July release)
Agenda
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What is Customer Insights
How to setup Customer Insights
Role based security
Whats new in Customer Insights in July Release
Customer Insights Pre-requisites
Azure Subscription
Data Source
Dynamics 365 Online
Azure Blob storage
Microsoft Exchange Online
Microsoft Social Engagement
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Steps to create Customer Insights
Whats New in July Release (preview) Predictive Match
Predictive scoring
Segmentation
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