Customer Experience - Keynote Startreverse by Andre Wiringa
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Transcript of Customer Experience - Keynote Startreverse by Andre Wiringa
![Page 1: Customer Experience - Keynote Startreverse by Andre Wiringa](https://reader031.fdocuments.in/reader031/viewer/2022022415/58f3433f1a28ab7d348b4569/html5/thumbnails/1.jpg)
www.startreverse.com
“Customers will never love a company until its employees
love it first.”
- Simon Sinek -
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love for your brand starts with
love for your people
![Page 4: Customer Experience - Keynote Startreverse by Andre Wiringa](https://reader031.fdocuments.in/reader031/viewer/2022022415/58f3433f1a28ab7d348b4569/html5/thumbnails/4.jpg)
WHATBOOK + VIDEOS + WEBSITE
SOURCE OF INSPIRATION
JOURNEY
FAST TRACK TO ENGAGEMENT & BRAND VALUE
MOVEMENT
TOOLS
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GENERATION WHY -> IN SEARCH OF PURPOSE
NO RELEVANCE -> NO SURVIVAL
ENGAGEMENT -> PERFORMANCE -> EXPERIENCE -> BRAND VALUE
PEOPLE ARE THE EXPERIENCE -> EXPERIENCE IS THE MARKETING
WHY
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The 4 p’s of experience stars
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purpose
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people
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promise
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proposition
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how are you meaningful? what is your purpose?
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TIME TO THINK EVERSER
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THE GOLDEN CIRCLE
WHYWHY
WHATHOWWHO
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If you hire people who are naturally engaging
and warm, and you allow them to be themselves on the job, they will be naturally warm
and engaging with each other and with customers.
It’s that simple.
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Surprising
Experience Stars
Touching Assisting Recognizing
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give love to
get love