Customer Count Collateral 9.09

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Sales ExperienceProspects, buyers and tour-no-buy have the opportunityto tell you their exact thoughts on why they purchased,why they did not purchase and whether or not theywould purchase.

Used as a tool for ”re-marketing,“ training, productand presentation evaluation, along with complianceadherence, your marketing and sales professionals willbe more efficient in tracking lead sources, ensuring theeffectiveness of the type of lead, and determining theprofile of the tour-no-buy prospect.

—Post tour feedback.

—By site, salesperson, tour source or anysegmentation of interest.

—Measure price/value perceptions, bettertarget post tour follow-ups, compliance,obtain referrals, salesperson and more.

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Contact ExperienceHow do your customers feel when they get off thephone with your company representative? Havethey been treated with respect? Were their questionsanswered? Did they get what they wanted? These andother customer experience issues can be trackeddown to the service representative level and used toaccommodate one of the most important interactionsyour customers can have with your resort.

— Immediate feedback on customerinteractions.

—By site, representative/supervisor/manager, and on any segmentation ofinterest.

—Measure representative’s knowledge andservice, alternative delivery methods, otherservices and benefits.

Product ExperienceThe quality of the vacation experienced by the guestat your resort determines, and has serious and a longreaching impact on, the bottom line. Find out whatis right and what is wrong from check-in to check-out.From amenities to cleanliness of the unit to condition ofthe grounds, all of these affect the guest’s experience tohelp identify areas for improvement and future resourceallocation.

—Post travel feedback.

—By Site, Unit, Guest Type or anysegmentation of interest.

—Measure satisfaction and loyalty, ratesensitivity, amenities and planning, staffand other factors.


Features & BenefitsSurvey Design

Data Security

Brand Protection

Reporting


Survey DesignThe best way to ask questions, and what type ofquestions to ask, goes a long way toward collectingaccurate and verifiable information. We assist you indetermining the length of the survey, the scale of thequestions and whether or not the use of free form textquestions have validity and should be included.

—Data Driven Surveys and Questions providefor targeted feedback. Based on your choices ofGuest and/or Site segments.

—Display and ask additional questions basedon answers to previous questions for betterdrill-down.

—Email alerts based on specific responses canprovide instant feedback.

—As needed, questions can be “required” toensure the capture of certain information.

—Multiple Question Types (Scale, Text, ChooseOne, Choose Many, Radio Button, etc.)provide ample options to ask the questionsthe right way.

—Question scales, labels, formatting all at thediscretion of the client.


Data SecuritySecure and safe, access to your data is protected bystate of the art technology, backed up and fullyredundant. Your data is just that, yours and yours alone.

—All sites are SSL protected for real securityand confidentiality.

—File transfers are supported via SFTP, FTPSand, if desired, PGP encryption providingmaximum data security.

—User interface to secure site providesfreedom for client to load files directly or wecan retrieve for you from your secure site.

—Multiple access levels allows clients toprovide internal users with only the accessthey need.


Brand ProtectionThe look and feel of your survey is privately brandedwith your resort name, logo(s) and color schemes. Bylocation, by company or both, it is yours to choose andyours to brand.

—Significant flexibility in use of client logos,colors and fonts allow client to maintainbrand strategy.

—Email invitations custom built for client(or client provided) for further brand identityand enhancement.

—Completely customizable “Thank-You” pageallows client to further direct the respondent.

—As desired, we will even build a surveysite dedicated to the client for 100% imagecontrol.


ReportingTell us what you want to know and we will designreports specific to your needs. Combined with the manytemplates we have already created, the information youseek is tailored to your requirements.

—Online reports updated dynamically.Available 24/7.

—Most reports can be custom configured basedon Client surveys and questionsprovided. This allows for reporting in the mannermost beneficial to the client.

—Multiple report filters can provide for anoverall report or pinpoint targeting.

— In addition to online reporting, reports canbe automatically emailed on a daily, weeklyor monthly basis.


Your Surveys—Your QuestionsGain Reporting Feedback Hourly,

Daily, Weekly or Monthly

—Safe and Secure

—Accessible

—Accountable

—Dependable

— Independent

—Constant

—Proven

—Flexible

—e-mail alerts

—Customizable

—Branded

—Timely

—Consistent


Your Surveys—Your Questions—Collect and measure customer feedbackthrough branded, customized surveys

—Email invitations with reminders

—Online reporting & analysis 24/7

—Email alerts

—Safe, secure and confidential

—Administrator online interface

—Email delivery analysis


Your Surveys—Your QuestionsCustomer or Prospect ExperienceThe Value of the Tour No Buy

— Improve lead effectiveness by source

— Improve tour by type

— Identify possible “low hanging fruit”

—Monitor marketing and sales regulatoryand company compliance

—Train sales people more effectively

Contact UsRobert Kobek, RRP, PresidentMobius Vendor Partners3815 River Crossing Parkway,Suite 20Indianapolis, Indiana 46240317-816-6000 Office317-816-6006 [email protected]

William Morris, Managing PartnerMobius Vendor Partners3815 River Crossing Parkway,Suite 20Indianapolis, Indiana 46240317-816-6000 Office317-816-6006 [email protected]


Customer Count Collateral 9.09

Business

Transcript of Customer Count Collateral 9.09