Culture and Candidate Experience, with Zappos HR Team Christa Foley and Brandis Paden

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Culture and the Candidate Experience

2500 inShepherdsvill

e

1200 inLas

Vegas

ZAPPOS AT A GLANCE

4000 ishemployees

Founded in 1999*

© 2009 sunnibrown.com

ZAPPOS AT A GLANCE

4 millionwarehou

seitems

100%inventori

ed

BESTSELECTIO

N!


Zappos is powered bySERVICE!

Fast, FREE

shippingFREE return

shipping

365-dayreturn policy

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nt

Fast, friendlyexpert customer

loyalty team


Zappos on TV!


“100 Best

Companies

to Work For”

“50 MostInnovativeCompanies

”

“Top 25CustomerService

Champs”

Zappos in the News!


# 6

Zappos is committed toWOWing every customer.

Ready to interview?


ZAPPOSCORE

VALUES


Deliver

throughservice.


Embrace and drive change.


Create fun and a littleweirdness


Be adventurous, creativeand open-minded.


Pursueand learning.

growth


Build open andhonest relationshipswith communication.


Build a positiveteam andfamily spirit.


Do more with less.


Delivery!

Be passionate and determined.


Be humble.


If you get the culture right, everything else will naturally

follow.

In order to get the right culture, you need the right

people


That’s great forZappos but it

would never workat my company…


“It doesn’t matterwhat your core values are…

as long as you commit to them.


Hire slowly, fire quickly.BUILD YOUR TEAM.


Infuse Culture in everything you do!

Interviewing is fun?! YES!!

Job Descriptions, Dept Videos, and Applications. OH MY!-Boring… NOT

Get back to EVERY SINGLE Candidate!- 2 weeks (on average 1 week)- Feedback- Tips

Pick ‘em up- Onsite Interview starts now!- VIP Treatment

Interviewing is fun?! YES!!

Shake ‘em up before you sit ‘em down!– “A three hour tour”– “Up Late with Recruiting” or “Ode to

Liberace” room?– Break between interviews? No problem!– Lunch/happy hour

I love you, you love me...– Offer letter– Shoe Fits Welcome Kit

How do we recruit for Culture & our Core Values?• How do we recruit for culture?

– Technical fit – do you have the technical skills to do the job?• Skills & Experience assessments

– Culture fit – do you have the same values we do?

• Culture Interview– It’s all about the Core Values

• Wow! Can you roll the way Zappos does?• Adventurous & Creative! Do you feel lucky!?• Fun & Weird! You gotta be, but don’t get

crazy…• Team & Family! Workin’ 9 to 5?

Culture & Recruiting

Screening outside of the interview

– Skills Testing

– Students have the exam ahead of time?• Applicant to hire ratio = Less than 6%• New Hire CLT Training is an extended screening

process

BUILD RELATIONSHIPS.Don’t “network.”


Social Media & Recruiting

Twitter- sourcing/searching and connecting

LinkedIn- Zappos Family Careers Group- LI Recruiter

Facebook- Brand page-Internship Page

Social Media & Recruiting

Youtube - ZapposFamilyCareers

- Cover Letter Videos

- Zappos Office Tour

- “Designs That Work” (Get it? Cause you work... And you have to wear clothes to work.)

- Top 10 Ways To Get Hired At Zappos (coming soon)

Put a little Zappos in your day……some links to check out…

– http://twitter.zappos.com

(public mentions, employees)

– http://blogs.zappos.com

(photos & videos of culture)

– http://about.zappos.com

(more information about us & core values)

– http://www.zapposinsights.com

(to schedule a tour, video Q&A from different depts)

http://twitter.zappos.com/

http://blogs.zappos.com/

http://about.zappos.com/

http://www.zapposinsights.com/

Put a little Zappos in your day……some links to check out…

Follow me on Twitter @electra (Christa) @zapposbbgirl (Brandis)

Email us [email protected]

[email protected]

• A copy of this presentation

• Answers to any additional questions not addressed today

Check out our jobs! jobs.zappos.com

Check out our Youtube Channel! Zapposfamilycareers

mailto:[email protected]

Legal and Financial Disclaimer

P.S. You might be wondering why we need to have a legal and financial disclaimer in this presentation, but you are still reading, so our lawyers, auditors and accountants would really like to make sure we make the following clarifications.

Although an audit was underway and almost done, the financial information presented in this slide show was unaudited. We made every effort to present the best information we had at the time.

Gross merchandise sales is a non-GAAP metric. We use it to express the total demand across all of our web sites and stores. This number measures the dollar value of the orders placed in the year before accruing for certain items such as returns, and it ignores certain timing cut-offs that are required by GAAP for revenue recognition purposes. If we were a public company, we would have to reconcile gross merchandise sales to the nearest GAAP metric (net sales), but we are currently a private company so the gross merchandise sales number should be viewed just as an interesting number that we want to share with our friends.

This presentation contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they ever materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by the forward-looking statements and assumptions. These risks and uncertainties include, but are not limited to, the risk of economic slowdown, the risk of over or under-buying, the risk of consumers not shopping online or at our web site at the rate we expected, the risk of supplier shortages, the risk of new or growing competition, the risk of a natural or some other type of disaster affecting our fulfillment operations or web servers, and the risk of the world generally coming to an end. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including statements of expectation or belief; and any statement of assumptions underlying any of the foregoing. Zappos.com assumes no obligation and does not intend to update these forward-looking statements.

Congratulations on making it through all the fine print. If you enjoy fine print, look for openings on our legal and finance team at jobs.zappos.com.

Culture and Candidate Experience, with Zappos HR Team Christa Foley and Brandis Paden

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Transcript of Culture and Candidate Experience, with Zappos HR Team Christa Foley and Brandis Paden