Ctty PROCEEDINGS OF THE CITY COUNCIL Organization of the ...
Ctty Engage Wshop Bolton
description
Transcript of Ctty Engage Wshop Bolton
Community Engagement
(Market Research)
DirectSupport Programme
Betsy Gray-King and Peter Gray
0800 026 0202
Lead partner: ruralnet|ukTel: 024 7669 0691
Email: [email protected]
• Definition of Community Engagement
• Why do we want Community
Engagement?
• How do we do Community
Engagement?
• Fundamentals
• Tools and methods
Workshop content
So What is it?
• Involvement of community leaders, voluntary groups and neighbourhood residents in the policy decisions that affect their lives and in the design and implementation of services, especially at the local level National Audit Office October 2004
• Wheel of Participation, Circles of Engagement
Why do we want Community Engagement?
• Real results • Deepening democratic involvement• Contributing to more effective
neighbourhood renewal• Sustainable communities• Sustainable UK online Centres!
• Marketing and Activity planning….
Issues from centres….
•We don’t have time...
•We know what engagement is but – we don’t know where to start…
– we started then we got stuck...
• It’s not my job…– I don’t know whose job it should be…
• The trustees/staff/partners won’t do their bit….
Solutions?
•Hire a consultant?
•Resource a post?
•Use a template?
•Use models from other organisations?
•Make an Action List?
•Agree a shared process…?
How do we do Community Engagement?
Three core steps:•Know your community•Reach your community•Engage with your
community (receive from…)
Fundamentals
• Manage expectations – what will happen with answers, contributions? “Why can’t we do this?”
• Give time to the framework – who, what, when, where, why, how
• On the who, consider hard to reach groups – who are they, how to reach them, sensitivities, special cases
• Choose tools and methods carefully
An activity...
Decision cartoon
• take a case study, decide the stakeholders, constraints and the Community Engagement Working party
Feedback?
Tools and methods
• Ideas Quickthink• Tools and Methods
– www.directsupport.org.uk
– Log in
» Need ID and Password
– Go to Experts Online
– Community Engagement Forum
– Knowledge Bank for tools and methods
… a few examples
Getting and summarising young people’s ideas and
issues in street work
Road design with public engagement
Café activity development
Resources
… more resources
Framework - thinking strategically• “Reach your community” section of
Community Engagement Plan •Strategy Planner A3•Have fun!
An activity...
Summing up
• Issues?
•Questions?
How to move forward
• www.directsupport.org.uk
• Log in
– Need ID and Password
• Go to Experts Online
• Community Engagement Forum
• Knowledge Bank for tools and methods