Csu apresentação 4 q12_v1-english
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Transcript of Csu apresentação 4 q12_v1-english
Resultados 4T12 e ano de
2012
8 de março de 2013
Earnings Release4Q12 and year 2012
March 08, 2013
Strategic GuidelinesDiversification of revenue sources
Expansion to higher margin businesses
Launch of new, more efficient products and services
Strict management of investments and expenses
Looking back at 2012
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• CSU completes 20 years since its establishment;
• Evolved to be a complete service provider for administration and generation of electronic transactions;
• Expansion into fast-growing markets: HIGH TECHNOLOGY with PROFITABILITY;
• New products with effective competitive advantages are part of unique capacities and expertise among CSU’s various business units.
Strategic GuidelinesDiversification of revenue sources
Expansion to higher margin businesses
Launch of new, more efficient products and services
Strict management of investments and expenses
CSU CardSystem• New contracts in middle market:
retail and banks;
CSU Acquirer• Growth in the number of
international brands’ transactions;
CSU MarketSystem• Incorporation of web solutions
applied to customer acquisition and relationship programs.
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Looking back at 2012
CSU CardSystem• New scope on client management area: greater strategic proximity and new services development;
CSU MarketSystem• Fans Engagement
implementation;
CSU Contact• Increase of collections and
telemarketing representation in the contact center operations;
• Back-office /BPO Services.
Strategic GuidelinesDiversification of revenue sources
Expansion to higher margin businesses
Launch of new, more efficient products and services
Strict management of investments and expenses
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Looking back at 2012
Strategic GuidelinesDiversification of revenue sources
Expansion to higher margin businesses
Launch of new, more efficient products and services
Strict management of investments and expenses
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CSU Contact• C360
CSU MarketSystem• OPTe+
CSU Host• IT infrastructure outsourcing
Looking back at 2012
Strategic GuidelinesDiversification of revenue sources
Expansion to higher margin businesses
Launch of new, more efficient products and services
Strict management of investments and expenses
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• Operational reformulation of CSU Contact business unit;
• Prioritizing higher return potential investments;
• Contract renegotiations with suppliers;
• Reduction of 5% in Selling, General and Administrative expenses, year-over-year.
Looking back at 2012
• EBITDA generated by the Company in the year was R$ 64.8 million and net income R$ 22.2 million, both very similar to what was delivered in 2011, with year over year margin expansion;
• Gross revenue for the quarter totaled R$ 93.6 million, generating R$ 17.0 million in gross profit and R$ 3.2 million in net income.
• Distribution of R$ 7.5 million to shareholders in interest on equity and investment of R$ 4.5 million in CARD3 buyback;
• This year, the Company had over 600 contacts with investors and analysts, whether in Brazil or abroad.
CARD3
• In 2012, the average number of registered cards in CSU CardSystem business unit was 19.9 million plastics;
• CSU Contact’s gross margin consistent expansion, reaching 12.4% in 4Q12, operating 3,900 workstations.
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Summary of the period
18,775 8,103
65,453 64,864
-5.0%5.0%15.0%25.0%35.0%45.0%55.0%65.0%75.0%
4Q11 4Q12 2,011 2,012
- 0.9%
16.5%
9.4%18.6%
- 56.8%
17.4%8,161
3,159
22,646 22,195
4Q11 4Q12 2,011 2,012
- 2.0%
5.7%3.7%
8.1%6.0%
- 61.3%
108,285 93,564
427,610 405,663
4Q11 4Q12 2,011 2,012
- 5.1%
- 13.6%
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Result partially affected by HSBC´s migration
54.0%
46.0%
CSU CardSystem CSU Contact
Gross Revenue
(R$ thousand)
EBITDA x EBITDA Margin
(R$ thousand and % of Net Revenue)
Gross Revenue Share
( % of Total Revenue)
Net Profit and Net Margin
(R$ thousand and % of Net Revenue)
25,481 11,780
94,359 75,715
-10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000
100,000
4Q11 4Q12 2,011 2,012
26.6%45.4%
- 19.8%
46.2% 37.9%
- 53.8%
60,639 48,263
221,309 219,157
4Q11 4Q12 2,011 2,012
- 1.0%
- 20.4%
• The CSU CardSystem business unit is implementing three new and simultaneous projects: Banpará, BNB and Banco Fibra;
• In 4Q12, 732 thousand new cards were issued by existing clients. Annual average of 19.9 million registered cards;
• Termination of HSBC’s card processing contract.
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Performance in electronic payments
Gross Revenue
(R$ thousand)
Average Billed and Registered Cards
(in million units)
Gross Profit and Gross Margin
(R$ thousand and % of Net Revenue)
15.419.0 19.9 21.2
18.618.522.1 23.4 23.3
19.9
2008 2009 2010 2011 2012
Billed cards Registered Cards
6.2%
12.4%
4.6%
9.7%
2,759 5,187 8,950
16,832
4Q11 4Q12 2,011 2,012
47,645 45,301
206,301 186,506
4Q11 4Q12 2,011 2,012
- 9.6%
- 4.9%
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• Operation concentrated at Barueri/SP (Alphaview) and Recife/PE sites;
• Strict cost management, payroll tax
exemptions and pursuit for smaller and more
complex operations provide a gross margin of
9.7% in 2012; 88.1% expansion in gross profit.
+ 88.0%+ 88.1%
Performance in contact center
4,225 3,494 3,757 4,090 3,889
2008 2009 2010 2011 2012
Workstations
Number of Workstations
(units)
Gross Revenue
(R$ thousand)
Gross Profit and Gross Margin
(R$ thousand and % of Net Revenue)
• Investments of R$ 6.8 million in 4Q12, totaling R$ 22.4 million in 2012;
• Majority of investments addressed to CSU CardSystem business unit to enhance and customize the processing platform and to implement new clients;
• Development of new solutions.
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Capex
(R$ million)
• In the end of 4Q12, the Company’s cash balance totaled R$ 19,6 million;
• In addition, in January’ 2013, the Company borrowed R$ 30 million, with 5 year maturity tenure.
Investments & Cash Balance
19.9 23.6 17.7
8.6
18.6
4.7
2,010 2,011 2,012
CSU CardSystem CSU Contact
28.5
42.3
22.4
Maximization of processing capacity with Datacenter
Tier III
Competitive advantages in the
electronic transactions
market
Expansion to new market verticals
Innovative Solutions with high value added
integrating intelligence and
contact channels
Consistent growth with gains in profitability
of core business
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Strategic positioning to maximize return on assets
• Example of targeted content sent to CSU’s customers and prospects;
• Highlights the features and functionalities of the solution;
• Presents the two main revenue lines of the new solution:
• Corporate Shopping
• Points redemption for loyalty programs
Marketing activities
• Example of targeted content sent to CSU’s customers and prospects;
• Highlights the features and functionalities of the solution;
• Presents the different applications of the tool:
• Acquisition of new clients
• Relationship & Activation
• Engagement• Retention &
collections.
Marketing activities
Mônica Hojaij Carvalho MolinaAntonio N. Donato Filho
Investor RelationsPhone: +55 (11) 2106-3821
E-mail: [email protected]: www.csu.com.br/ri
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Additional Information
This material is the property of CSU CardSystem S.A., and any partial or total reproduction without the Company’s written approval is prohibited. All rights reserved. Opinions expressed in this document are subject to change without prior notice.