CS 5.ppt

Interpersonal Skills:Also known as people skills are an essential ingredient for success in any career.Interpersonal skills are predicated on communication skills.People have different styles of communication.*https://sites.google.com/site/hvimcost/

https://sites.google.com/site/hvimcost/

The 4 different styles of communication are:Closed StyleBlind StyleHidden StyleOpen Style*https://sites.google.com/site/hvimcost/


DisclosureHighLow*https://sites.google.com/site/hvimcost/

Hidden StyleOpen StyleClosed StyleBlind Style


Closed Style:Managers have poor interpersonal skills.Do not actively seek feedback.Do not disclose information to others.Make others feel uncomfortable around them.Not very successful in dealing with employees or customers.*https://sites.google.com/site/hvimcost/


Closed Style:Strengths:Work well when left alone, free from interpersonal demands.Weaknesses:Uncommunicative, unsocial, unresponsive to others needs.*https://sites.google.com/site/hvimcost/


Blind Style:Low on feedback but high on disclosure.Critical of employeesDemand perfectionUncomfortable with interpersonal relationshipsOpinionated, rigid, impatientEgotistic

*https://sites.google.com/site/hvimcost/


Blind Style:Strengths:OrganizedFirm in opinionRisk takerTrouble shooterWeakness:Poor delegationDemanding and impatientPoor sense of objectivity*https://sites.google.com/site/hvimcost/


Hidden Style:Low disclosure, high feedbackGenerally sociable but not opinionatedPopular with people because they have advanced listening skillsCreate a harmonious communicating climate*https://sites.google.com/site/hvimcost/


Hidden Style:Strengths:Generally likedHigh speed interactions make them popular with peopleGood at organizing eventsSweet talkers (since gathering feedback is their main concern)*https://sites.google.com/site/hvimcost/


Hidden Style:Weaknesses:Low disclosure they may be suspiciousSuspicion makes them disloyalThey move around seeking feedback so they may not be productiveThey may be perceived as manipulators or double faced*https://sites.google.com/site/hvimcost/


Open Style:Managers blessed with people skillsHigh on both feedback and disclosureTruly concerned about peoples welfareCollaborative style helps employees to come together and find solutionsVery effective communicators*https://sites.google.com/site/hvimcost/


Open Style:Strengths:Caring nature is genuinely liked by the employeesFlexible communication styleTrustworthy, dependable, honest, sincereBeing natural leaders they build organization*https://sites.google.com/site/hvimcost/


Open Style:Weaknesses:Since they are high on feedback & disclosures, often blind superiors do not trust themSpontaneity makes them open up at inappropriate times and this sends a wrong messageGet frustrated easily with bureaucracy and long lines of communication*https://sites.google.com/site/hvimcost/


Class Discussion:Of the 4 interpersonal styles of managers which is the best? Why??Which is the worst? Why??*https://sites.google.com/site/hvimcost/


Dealing with Criticisms:Criticism is a fact and part of life.Manager with good interpersonal skills handles criticism of an employee more sensitively.The task of giving feedback to the employee is not an easy one.When possible always plan / rehearse what you are going to say to an employee.Put yourself in their shoes.*https://sites.google.com/site/hvimcost/


Tips on Criticizing Employees:Make an attempt to know more about the work done.Limit the criticism to one point at a time. The employee will understand it better.If too many default areas are pointed out at the same time the employee will go on the defensive.Point out the limitations in an accurate manner. Support with factual explanations.*https://sites.google.com/site/hvimcost/


Tips on Criticizing Employees continued:Manage your tone. A raised voice affects facial muscles and this may distort message delivery.The manager should care for the employees dignity. He should try and develop a contextual understanding of the situation where the employee erred.Managers should not be judgmental. Discriminatory and emotive words should be avoided.The manager should make sure if there are no doubts should exist, if they do then clarification should be sought.*https://sites.google.com/site/hvimcost/


Managing Conflict:Conflicts are a part of life.Every manager will have to deal with conflicts.There are 6 ways a manager can deal with conflicts.AvoidingAccommodatingCompetingCollaboratingCompromisingAsserting*https://sites.google.com/site/hvimcost/


Negotiating Skills:Business involves, proposals, conflicts etc.When terms and conditions need to be resolved, the art of negotiation is a useful skill to have.The power to convince an opponent is what is needed most in a negotiation process.Negotiation is the art of exchanging ideas with the intention of changing relationships favorably.



There are 4 approaches to negotiationBargaining approachLose-lose approachCompromise approachWin-win approach*https://sites.google.com/site/hvimcost/


Bargaining Approach:Collaboration is not possibleInterests are conflictingAn us vs them situation arisesArguments move towards polarizationEach side examines the issues only from ones own point of view*https://sites.google.com/site/hvimcost/


Lose-lose Approach:Both parties ignore each others needsOne party continuously blocks out the otherA negative mindset operates on both sidesUnreasonable demands are rigidly put across



Compromise Approach:Both sides realize their needs are equally importantBoth sides are toughBoth are aware of their needs but are not prepared to let go the opportunity to lose out on the demands*https://sites.google.com/site/hvimcost/


Win-win Approach:Creating genuine interest in the partyAttempting to understand the needMotivating the person to open up and talkListening openly to assess the personNot underestimating the other sides intelligencePracticing the formula of CARESSBuilding a sense of trust and credibility*https://sites.google.com/site/hvimcost/


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CS 5.ppt

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