Crystal Lynn Taylor
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Crystal Lynn Taylor Telephone number: (512)-571- 6925 Email address: [email protected] Postal address: 105 Spring Branch Dr. Kyle, TX 78640 Career objective To pursue further experience in upper management, in which I can push myself to better handle vast amounts of company upkeep responsibility, while working to assist the stores in upkeep, and actively contributing to an excellent team of employees. Employment history February 4 th 2012 – Current 3005 S Lamar Blvd Suite #B-105B Austin, TX 78704 Store Manager February 2015 - Present Assistant Manager March 2013 – February 2015 Third Key Manager August 2012 – March 2013 Sales Associate February 2012 – August 2012 Takes responsibility in leading a team of employees through various store projects, such as merchandising, cleaning, and organizing. Ensures all products and gaming devices are thoroughly cleaned up and ready for customer purchase. Ensuring customer growth through reaching out via social media to build a better community for the store.
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Transcript of Crystal Lynn Taylor
Crystal Lynn Taylor
Telephone number: (512)-571-6925
Email address: [email protected]
Postal address: 105 Spring Branch Dr. Kyle, TX 78640
Career objective
To pursue further experience in upper management, in which I can push myself to better handle vast amounts of company upkeep responsibility, while working to assist the stores in upkeep, and actively contributing to an excellent team of employees.
Employment history
February 4th 2012 – Current3005 S Lamar Blvd Suite #B-105BAustin, TX 78704
Store Manager February 2015 - PresentAssistant Manager March 2013 – February 2015Third Key Manager August 2012 – March 2013Sales Associate February 2012 – August 2012
Takes responsibility in leading a team of employees through various store projects, such as merchandising, cleaning, and organizing.
Ensures all products and gaming devices are thoroughly cleaned up and ready for customer purchase.
Ensuring customer growth through reaching out via social media to build a better community for the store.
Assists customers in a timely, and polite, fashion. Inventory management and data entry into the POS computer. Technical support for retro video games and their respective consoles. Cash counting and closing down the store before and after hours of operation, as well as
finding the root of cash/card discrepancies from transactions. Creating social media events, flyers, and advertisements for store events. Responsible for employee team coaching on regular Customer Service practices.
Crystal Lynn Taylor
Making repairs on retro video game consoles, including replacing hardware.
September 14th – January 22nd 2012KGB_USA6010 Exchange Parkway San Antonio, TX 78238Customer Support Analyst – Tier 2 Technical Support Representative
Walking customers through technical
issues.
Handled tools in a professional
manner to help customers reboot
their technical services under
contract with Verizon Fios.
Quickly diffused or talked customers
down from an irate state.
Worked on issues with digital cable,
internet and digital phone.
January 1st – September 12th 2011 Volt Technical Resources120 Bulverde Rd #500San Antonio, TXTier 1 Technical Support Representative
Walked customers through
troubleshooting.
Handled calls in a timely manner to ensure
great customer service.
Upgraded services, by request of the
customer, to make sure that customers get
the maximum experience offered by
AT&T.
November 2007- September 2011GameStop11411 Bandera Rd,San Antonio, TXSales Clerk – Senior Game Advisor
Cash handling. Polite, friendly, and timely customer
service. Inventory management and pricing. Assisting with customer pre-orders. Assisted with interviewing potential
employees. General team supervision.
June 2007 – July 2007GameStop6511 W Loop 1604 N # 122San Antonio, TXSeasonal Sales Clerk
Cash handling.
Inventory management.
Worked with customers in a
polite and friendly manner to
assist them in locating specific
inventory, prices, sales, and other
assistance as needed.
Crystal Lynn Taylor
Education
2004 – 2008 Earl Warren High School9411 W Military Dr, San Antonio, TXHigh School Diploma
Fall 2008 – Spring 2011Northwest Vista Community College3535 N Ellison Dr, San Antonio, TX 78251Associate’s degree in New Media Communications
References
John Banks GameStop Assistant Manager(210)-844-3523
Jason CooperBlizzard Entertainment Employee (832)-287-0149
Geoffrey WhiteKGB Tech Support Supervisor
(210)-219-5058
James GaleyGame Over Store Manager (210)-787-9405
