Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce
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1 THE CROWDSOURCED PERFORMANCE REVIEW CHARLIE UNGASHICK GLOBOFORCE
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Transcript of Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce
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THE CROWDSOURCED PERFORMANCE REVIEW
CHARLIE UNGASHICKGLOBOFORCE
IT’S ALL IN THE BOOK
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TWO-THIRDS OF UK WORKERSACTIVELY DISLIKE PERFORMANCE REVIEWS
TRADITIONAL PERFORMANCE REVIEWS
INDUSTRY MEGA TRENDS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE REVIEW
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JIGME SINGYE WANGCHUCK
Stay twice as long in their jobs
Spend double their time at work focused on what they are paid to do
Take ten times less sick leave
Believe they are achieving their potential twice as much
THE HAPPINESS ADVANTAGEHAPPY WORKER WORK HARDER
60% increase in engagement from recognizing employee performance
15% boost in engagement leads to 2% increase in operating margin
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Social Frequent Drives happiness & engagement
PERFORMANCE MANAGEMENT IN THE FUTURE
TRADITIONAL PERFORMANCE REVIEWS
INDUSTRY MEGA TRENDS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE REVIEW
A PROCESS FROZEN IN TIME
INFREQUENT FEEDBACK
A SINGLE POINT OF FAILURE
EMPLOYEES’ VIEW
@nicereminders: Feeling completely
dejected and destroyed after the performance review I received from
the central office. #killmenow
EMPLOYEES’ VIEW
@nicereminders: Day after being told by boss that my performance isn't
acceptable and that my depression is my problem... How am I supposed to be
motivated?
“Do you think the annual performance reviews are an accurate appraisal for employees’ work?”
Yes55%
No45%
HR’S VIEW
THE DREADED FORM
TRADITIONAL PERFORMANCE REVIEWS
INDUSTRY MEGA TRENDS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE REVIEW
INDUSTRY DISRUPTION
NEW WAY: SOCIAL
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Fragmented, disconnected, tacticalLimited participationOutdated, ineffective HR processes
Global, consolidated, strategic recognition solutionBroad participation – peer-to-peer, mobile & social New insight into talent & culture
OLD WAY: TACTICAL
RECOGNITION
Social Frequent Drives happiness Global approach Shared throughout the company Viral adoption PERFORMANCE
MANAGEMENT IN THE FUTURE
TRADITIONAL PERFORMANCE REVIEWS
INDUSTRY MEGA TRENDS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE REVIEW
“To what extent do you trust the following forms of advertising?
Recommendations from people I know
Consumer opinions posted online 70% 30%
92% 8%
Trust Completely/Somewhat
Don’t Trust Much/At All
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WISDOM OF THE CROWDS & HR
Wisdom of the Crowds
Big data, in the form of social recognition.
What WE think.
Manager’s OpinionTraditional performance review.
What OUR MANAGER thinks.
FIX PERFORMANCE REVIEWS WITH THE WISDOM OF CROWDS
TRADITIONAL PERFORMANCE REVIEWS
INDUSTRY MEGA TRENDS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE REVIEW
Crowdsourcing input about employee performance creates a market composed of every employee, and social recognition is the transaction engine of that market.
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SUNDAY TIMES
TRUE INFLUENCERS CAN BE FOUND INSTANTLY
MULTIPLE SOURCES OF FEEDBACK
BASED ON DATA
COMBINING REVIEWS
Social Frequent Drives happiness Global approach Shared throughout the company Viral adoption Part of compensation strategy Based on data New insight for managers & execs
PERFORMANCE MANAGEMENT IN THE FUTURE
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