To implement the cross functional training in

between projects to change the working

methodology in QA process of EBook 1, EBook

II & E Richard projects.

Team Details

Responsibility Areas Team Member Name

Executive Sponsor: Vishnu Prasad

Project Managers: T.Ve.Raajesh / D. Sukumar

Project Executive: Arun Prasath (QA)

Project champions: Rajasekar (QA) & Team

Define – Project Charter

Overview:

Currently the QA people were utilized only in the assigned projects which leads the lack of project knowledge, resources are not used

effectively when titles tend is low. This also leads person dependency when more absenteeism occurs

Business Case:

To modify the QA training and working methodology among the projects in the same account to curb the leakages in people

utilization and decrease the process dependency

Define – Project Charter

Opportunity Statement:

To implement the cross functional training in between projects to change the working methodology in QA process of EBook 1, EBook

II & Richard projects

Goal Statement:

To implement the new training and working methodology in the projects to improve the process efficiency by decreasing the

extended hours and rush up at last time. The purpose of this new training methodology will cultivate essential interest in the multiple

projects

Project Scope:

Collecting the Skill Matrix

Utilize the people across the project in the same account.

Measure – Current SIPOC

Measure – SIPOC Analysis

Project Title: Cross Training and Utilization of Resources

List of TGR and TGW

Sno Things Gone Right Remarks

1 Ownership involved in the process since there is no cross utilization involved

2 Resource utilization is the total amount of resources actually consumed, compared against the

amount of resources planned for a specific process

3 People will not be send out if they having the lack knowledge in the process too

4 Balancing the people

5 High effective people are stored in the same projects

6 People are extending the shift without hesitation to complete the deliverables Project Costing

Sno Things Gone Wrong Remarks

1 Project deliverables gets affected if any resource attrited or un-informed leave since it is relevant

to project specific in resource utilization

2 Resource utilization is the total amount of resources actually consumed, compared against the

amount of resources not planned for acorss the projects

3 People will not be send out if they having the lack knowledge in the process too

4 Unbalancing the production and deliveries

5 High effective people are stored in the same projects which leads them carrier growth gets

affected

6 People are extending their shift which leads additional costing invloved which also got an inpact of

increasing in project resource cost Project Costing

Analyze – Current Skill Matrix

Analyze – Current Skill Matrix (Analogies)

1. Project deliverables gets affected if any resource un-informed leave since it is relevant to project specific in resource

utilization

2. Resource utilization is the total amount of resources actually consumed, compared against the amount of resources not planned for across the projects

3. People will not be send out if they having the lack knowledge in the process too

4. Unbalancing the production and deliveries

5. High effective people are stored in the same projects which leads them carrier growth gets affected

6. People are extending their shift which leads additional costing involved which also got an impact of increasing in project resource cost

Improve – Prioritized Solutions

The below solutions are implemented in the project based on the outcomes of analysis phase,

1. Training plan initiated to across the people in the same account to reduce the extension cost and to streamline the process.

2. People Utilization report will be circulated on a daily basis to provide consistent feedback and coaching regarding the non performers.

3. Monthly KRA based tracking has been implemented to measure the QA people performance and solutions to be formed on a monthly basis to reduce the reoccurrence of the issue.

4. Shift wise ownership has been created

Improve – Cross Training Plan (Gantt Chart)

Improve – New Training Process Flow

Control – Updated Skill Matrix

Control – Benefits of the Project

1. No shift extension is required since all the people are trained based on Primary and secondary Project responsibilities.

2. Able to balance the shift between deliveries and people.. If there is any uninformed leave also.

3. Project extension cost saving.

4. Reduced the peoples low utilization .

5. Secondary ownership have increase d from 0.33% to 21.88%

Control – Graphical Representation of

Project Outcomes

Chi-Square contributions are printed below expected counts

Primary Secondary Total

1 31 0 31

23.07 7.93

2.726 7.930

2 33 22 55

40.93 14.07

1.536 4.470

Total 64 22 86

Chi-Sq = 16.663, DF = 1, P-Value = 0.000

The improvement has been statistically shown through chi-square test between before and after cross

training stages.

Conclusion: Based on the result, the P – Value is less than 0.05 and we can conclude that the significant

improvement in the certification process with the recent cross training methodology.

Statistical Conclusion

THANK YOU!