VoLTE Service AssuranceZen - A tool for managing the VoLTE service across

all network domains

What challenges are operators facing with VoLTE?

Visibility of all network domains that the VoLTE call

passes through in one screen.

The functionality to correlate performance data and

fault data to fully understand and resolve network

issues.

Visibility of the service experienced by the

customer including speech quality, latency and

dropped call rates.

The ability to see customer complaints vs. network

performance.

Introducing Zen Service Assurance Software

Data Capture: Billions of data records in real time every day

Data Loading: Real time database loading and storage

Visualisation: Understanding the patterns and trends

Automation: Operational efficiencies through automation

Zen is an umbrella service assurance solution which enables operators to work with all

of their data into one central platform. It is a cross domain system which can take data

from any vendor and any technology making it a true end-to-end solution.

DashboardsVoLTE service analysis

Summary scores give a rapid indication of the overall service, the call set up, dropped calls and the voice quality.

Users can easily see the regions with the best and worst VoLTE performance with simple colour coding.

Simply click on an individual region to drill down into specific performance data.

DashboardsRegional network statistics

See a summary of the performance of each domain including RAN, CORE and Tx.

Easily see the location of every individual cell within the selected region.

DashboardsDetailed service analysis

Set a specified time period to look at the VoLTE quality of service in more detail:

Call success rate Call drop rate Call set-up time Total loss Jitter Speech quality

DashboardsTop line customer statistics

Easily see regions with a high percentage of dissatisfied customers with customer complaint mapping.

See a visual summary of the customer complaint types.

Correlate customer complaints to live network faults.

DashboardsSpecific customer analysis

Drill down to a post code or individual customer to see data for that specific selection.

See the number of disconnections that have been experienced by the selected customer, and compare this to other customers in the same region.

Zen - meeting industry needs for VoLTE management

Zen provides visibility of all network domains that

the VoLTE call passes through in one screen.

Zen allows users to correlate performance data and

fault data to fully understand and resolve network

issues.

Zen allows QoS teams to manage the service

experienced by the customer including speech

quality, latency and dropped call rates.

Customer care teams have the ability to see

customer complaints vs. network performance.

Further benefits of Zen Service Assurance Software

One unified system providing an end to end view of the network

Best in class visualization to support data interpretation

Intelligent automation technology to optimize user

resource

User defined real-time monitoring for minimal data

latency

Futureproof software with seamless integration of new technologies

Cost effective scale out though a multi-tenancy

mode

Arrange a call back

Want to see exactly how Zen can benefit

your VoLTE quality of service…

Learn more with a live demonstration

of Zen

Book a brainstorm session with our

engineers to explore your exact

requirements.

Once you have detailed your exact

requirements we can develop a PoC with

your real data to help you understand the

true value of Zen.

Get in Touch

info@sysmech.co.uk

+44 1189 332 220

www.sysmech.co.uk