Cross-cultural Communication

Communication is probably the most important aspect of successful

business; almost our entire work-day is spent communicating. When the

communication is cross-cultural the impact is even more profound:

An Accenture study found that cross-cultural communication

training can increase productivity by 30%

A Brookfield survey found that 90% thought cross-cultural

communication training was valuable and 60% thought it should be

mandated across the company

Universal Consensus Business Model of Intercultural Analysis© [BMIA] is

specifically geared to facilitate communication and process efficiency in

multinational corporations. Our cross-cultural communication certification

incorporates many aspects of regular communications training, management

training, consensus and team-building training – giving your team the tools

to be successful both domestically and abroad.

“We have had the pleasure of retaining Universal Consensus to improve cross cultural

communication and awareness between our U.S. and U.K. offices. We witnessed immediate

improvement and a new level of collaboration, cooperation & understanding. We are better today

because of the BMIA program” - Garry Ridge, CEO, WD40 Company

Cross-cultural Communication – JAPAN

Japan has a truly unique culture. It is one of the hardest for non-Japanese

nationals to interact with. If you work internationally in a Japanese company

or work with Japanese partners, it is critical for your team’s success to get

cross-cultural communication training.

Some fundamental Japanese cultural themes are:

Collectivism: Group belonging in Japan is immensely strong and affects

everything from consumer buyer-motivation to corporate decision-

making in very intricate ways.

Hierarchy and Respect: The Japanese business society is incredibly

ritualized with distinct hierarchies and in-direct communication –

foreigners soon get lost in translation without proper advisory and

training.