Cromwell PSI -- Company Corporate Brochure -- ver1.0

CromwellProfessional Services International

Strategic Outsourcing – Real Estate – Professional Services – Market Research – Training & Events

Corporate Profile

Copyright © 2017

All rights reserved

No part of this publication shall be reproduced, transmitted, shared or sold in whole or in part, without the prior written consent of Cromwell Professional Services International. All trademarks remain the property of the company.

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Cromwell PSI

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Contents

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Page

About Us 4

What We Do 11

Our Policies 45

Our People 50

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About UsWho We Are

About UsWho We Are

Cromwell PSI is an aggregation of indigenous, experienced and highly motivated talent who are changing the landscape of strategic outsourcing and professional services in Africa.

Our extensive industry experience, combined with the broad competencies of our

specialists and network of global partners, allow us to provide technical expertise

and professional support to clients in a wide range of sectors in Nigeria and across

the African continent.

We are in the business of creatively solving demanding business problems, and

delivering solutions that help to realise the operational and strategic objectives of

the organisations we serve.

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About UsOur Mission

“Enhance value through innovative solutions ”We work with clients to enhance value through innovative solutions in

strategic outsourcing, real estate, business performance, decision-critical

research, training and industry events.

Customers are our core focus, and they’re at the heart of everything we

do at Cromwell PSI.

We know that happy customers make a happy and successful company.

That’s why we are keen to develop long-lasting and mutually rewarding

relationships with our clients, regardless of their size, location or

circumstances. 6

About UsOur Vision

“Be the dominant, home-grown global player in strategic outsourcing and professional services.Cromwell PSI wants to serve Africa’s most successful organisations in

the public and private sector landscape. We will grow from a regional

firm into a transcontinental brand that delivers a wide range of

professional services that support the operations, strategy, growth

and profitability of clients in the industries we serve.

Our strategic and technology-driven focus allows us to develop

future programs and systems, while maintaining high levels of

execution for our customers today.7

About UsOur Journey

How we startedWe noticed numerous gaps and inefficiencies in the delivery

of strategic outsourcing and professional support services in

the public and private sectors. Rather than continue to

criticize and complain, we forged a formidable alliance of

like-minds to tackle these challenges.

Cultivating Client RelationshipsWe are building our business on the strength of our client

relationships. Our clients appreciate that we provide a

reliable and high quality service. As we serve their needs,

they know we are a provider they can completely trust.

Improving Service DeliveryWe are a fast-emerging indigenous firm on the African

continent that helps clients tackle serious business problems

and challenges that affect their strategic objectives. Our

service delivery is unique because we strive to understand

our clients’ problems better than they do.

A Foundation for SuccessOur success stems from a fundamental understanding of

our target industries and the needs of the markets we

serve. Cromwell PSI has proven its commitment to

improvement and growth, and is building a reputation for

long-term, mutually profitable client relationships.

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About UsOur “VALUE” Principles

Value InnovationWe always go further than others to create a

leap in value for our clients. Our business is

founded on an entrepreneurial spirit and

passion to explore new ideas and welcome

new opportunities in exceeding our clients’

expectations.

LeadershipThrough our thinking, character and actions, we set bold and positive

examples for others to follow. We always act with transparency and

integrity because our clients rely on us as a critical part of their success.

AgilityWe adapt and respond rapidly to changes

and challenges without losing momentum or

vision. This principle makes us strive to

exemplify a passionate and personal service

to our clients.

UniversalityWe are everywhere, and always leave a mark of quality on everything we

do. Our firm belief in diversity, collaboration and synergy gives us the

unique ability to solve a wide range of problems for clients in several different industries.

EmpathyWe always put ourselves in our clients’ shoes. This quality allows us to

gain a deep understanding of their needs and challenges, so we can

deliver fitting results. 9

About UsOur Locations

Our goal is to maintain a strategic presence across West

Africa, and the entire African continent.

Currently, our services and operations are focused on a

growing clientele within Sub-Saharan Africa, with an

administrative headquarters in Lagos, Nigeria.

Corporate HeadquartersCromwell Professional Services International RC 1359897

Plot H3, No. 10 Obafemi Awolowo Way, CBD, Alausa, Ikeja, LagosT: +234 905 555 6698 -- +234 807 504 8968E: [email protected]: www.cromwellpsi.com

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mailto:[email protected]

http://www.cromwellpsi.com/

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What We DoOur Services


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Real Estate Advisory Property Development

& Management

Facilities Management Urban & Infrastructure

Development


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Professional Services Market Research Training & Capacity

Development

Industry Events

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Real Estate Advisory ServicesOur real estate advisory services support owners, investors, developers, lenders, individual and corporate users of real estate to develop and execute strategies that unlock value and minimise risk.

What We DoReal Estate Advisory Services

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Due Diligence & Audits

We provide pre- and post-investment due diligence

and audit services including background checks, legal

and compliance reviews, property analysis, portfolio

audits, data assessments, deal reviews and

underwriting services that facilitate informed

investing, identify unrecognised opportunities and

reduce risks.

Transaction Advisory

We provide strategic support and advice during all

phases of real estate transactions for acquisitions,

dispositions, design-build consultation, sale

leasebacks, lease renewal and negotiations, and

corporate relocations.


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Real EstateAdvisory

We support clients to realise value from real estate

development projects through market feasibility and

demand analysis, highest and best use evaluations,

economic development and impact analysis, and real

estate development and implementation strategies.

Valuation & Investment Advisory

We provide independent real estate valuations,

appraisals, reviews and investment advisory for real

estate funds, including international investors,

institutions, developers, and corporations. This

service also covers feasibility and pre-investment

studies, portfolio analysis and lease advisory.


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Commercial Real Estate Brokerage Services

We act on behalf of corporations, institutions, and

individuals to acquire, sell or lease commercial real

estate. This service also provides access to an

expansive database of commercial real estate listings,

including office, industrial, retail, land, medical,

institutional, investment and mixed-use.

Backed by years of experience, our professionals

across the country act as a strategic advisor,

providing specific local market knowledge and sound

industry insight to help our clients discover their real

estate needs and meet their business objectives.

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Property Development & Management ServicesOur property development and management services cover all areas and asset types from large scale shopping centres, industrial complexes and office spaces, to urban residential estates.

What We DoProperty Development & Management Services

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Commercial, Industrial & Residential Property Development Support

We provide integrated property development

services that enhance investment returns through

strategic advice, pre-purchase feasibility studies and

development analysis, market analysis, profit and cost

assessments, property law advice, design and

construction support, project management, risk and

security advisory, project financing and joint venture

partnerships.

What We DoProperty Development & Management Services

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Property Management Services

We manage residential and commercial property in

all sectors covering retail, office space, leisure and

industrial assets.

We also provide asset management services,

coordinate property maintenance and repairs, handle

tenant communication and correspondence, rent

collection, financial management and statutory

compliance, lease management, and insurance and

risk management.

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Facilities Management ServicesOur fully-integrated facilities management services reduce operating costs and risks for clients, and enhances the performance and longevity of commercial, residential, retail and industrial facilities.

What We DoFacilities Management Services

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Energy Design Planning and Management

We develop and execute strategies to reduce energy

consumption and utilities costs for residential and

commercial facilities, and manage and monitor the

energy efficiency performance of the facilities.

Asset Replacement Planning

We develop and execute strategies to ensure current

and future capital assets are well maintained and a

financial plan is in place to ensure their replacement.

This service ensures that no replacement needs and

problems occur which could interfere with operations

of the facility.


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Plant Services & Maintenance

We manage facility operations, construction,

renovation, maintenance, repairs of buildings,

grounds, utilities and installed building systems.

Electrical & Mechanical Systems

We support the design, construction, maintenance

and repair of electrical and mechanical systems

including HVAC systems, communications systems,

power and lighting systems, and building controls

technology.

Fuel & Liquids Facilities Management

We develop and execute programs for the

management and maintenance of fuel facilities and

installations that ensure regulation compliance and

operational efficiency.


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Custodial, Janitorial & Cleaning Services

We provide commercial, retail, industrial, specialist

and flexible contract custodial, janitorial and cleaning

support that meets the operational needs of the

facilities we oversee. We oversee regular inspection,

care, cleaning, operations, repairs and maintenance of

the facility.

Sewage & Waste Management

We provide a comprehensive range of domestic,

commercial and industrial waste management

services covering CCTV surveys, blocked drains,

sewer/drain cleaning, flood response, waste disposal

and recycling.


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ProcurementConsulting & Contract Management

We address all aspects of procurement, sourcing and

contract management operations to achieve savings

and improved supplier relationships through strategic

sourcing, spend analysis and custom benchmarking.

Landscaping & Horticulture Services

We provide horticultural, arboriculture and

landscaping support, including landscaping design

and construction, garden and grounds maintenance,

tree surveys, vegetation management and interior

landscape projects.


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Security/Surveillance Planning & Management

We provide a broad range of security services that

respond to demands for site surveys, manned

guarding, CViT and cash management, surveillance

and CCTV systems, and security consultancy.

Space Planning & Design

We assist clients with planning and design solutions

for residential, commercial, retail and industrial

spaces that lead to minimal expenditure and

disruption, optimal space use and density.


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Public Buildings and Secured Facilities Management

We provide facilities management services for

government-owned real estate assets, including

public buildings, public shared spaces, and critical

and secure facilities like courts, airports, utilities,

prisons and banks.

At Cromwell PSI, our specialists are used to working

in critical and secure environments. Our expertise in

sectors such as defence, prisons, courts and hospitals

is second to none. This expertise also reassures our

clients in education, banking and utilities, where they

welcome our extra vigilance when maintaining and

operating their buildings.

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Urban & Infrastructure ServicesWe work with governments and industries to envision and develop highly sustainable urban development projects and their associated housing and infrastructure systems.

What We DoUrban & Infrastructure Development Services

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Urban Housing Development, Cities & Mega Projects

We provide a comprehensive range of services across

all aspects of the urban planning and development

process, including master planning, project visioning,

urban design strategies, land capability studies,

community needs assessments and independent

reviews for all sizes of urban renewal and greenfield

development projects.

Social Infrastructure Development Support Services

We provide design, project management,

construction and procurement support for social

infrastructure development projects, including the

health, education, housing, civic and utilities,

corrections and justice sectors.


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Transportation Systems Development

We provide design, ground engineering,

environmental and construction services support for

transportation infrastructure development and

rehabilitation, including railways, roads, mass transit,

marine transport and ports, and airports.

Policy, Strategy & Social Advocacy

We formulate and develop plans, policies and

strategies that guide and address the growth,

development and management of economic, urban

form and social infrastructure issues.


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Asset Replacement & Sunk Fund Management

We assist governments and infrastructure authorities

to develop strategies and manage resources allocated

to address asset management and replacement issues

with a view to optimising the life of existing assets

and accurately planning for their replacement if

required in future years.

We focus on capital assets which include major

government facilities, infrastructure, equipment and

networks that enable the delivery of public sector

services. The performance and continued use of these

capital assets is essential to the health, safety,

economic development and quality of life of those

receiving these services.

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Professional ServicesOur professional services comprise a wide range of multi-sector advisory and business support services that enable organisations to excel and achieve their key strategic and operational goals.

What We DoProfessional Services

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Management Consulting & General Business Advisory

We provide consulting services that focus on the

most critical issues and opportunities facing

businesses, especially with strategy, marketing,

organization, operations, technology, transformation,

mergers & acquisitions and sustainability across all

industries.

Accounting, Audit & Assurance Services

We provide key audit and assurance services,

including statutory and non-statutory audits, internal

audits, corporate reporting, IFRS reporting,

regulatory compliance, capital markets, corporate

treasury solutions, accounting advisory, actuarial

insurance, IT risk assurance, and governance and risk

assurance.


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Tax, Legal & Compliance Support

We support client organisations with legal,

compliance and tax services around local and

international tax, general legal service, mergers &

acquisitions, regulatory compliance, tax reporting &

strategy, tax controversy and dispute resolution, tax

policy & administration, and transfer pricing.

Human ResourcesSupport

Provide a broad spectrum of HR solutions that take

care of workplace investigations, recruitment,

workforce planning, compensation, performance

issues, HR transformations, regulatory compliance,

employee administration and other HR needs.


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Information Technology & Enterprise Solutions

We help clients become high-performance

businesses by maximizing the value of technology

through end-to-end enterprise solutions, software,

databases, analytics, mobility and cloud infrastructure

that enable the storage, retrieval, analysis,

presentation and dissemination of mission-critical

data.

Our IT consulting and professional services can add

value to your business by providing strategy,

architecture, implementation and integration services

to help plan, build, improve and innovate your IT and

business solutions.

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Market ResearchServicesCromwell PSI provides market research solutions that develop and expand business opportunities, answer critical questions and influence strategic decision making.

What We DoMarket Research Services

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Market & Industry Research Reports

We publish reports with important statistical and

analytical information on consumer markets,

commercial industries, key economic sectors,

performance profiles and outlooks, current and future

trends, competitor insights, and critical international

developments relevant to the market.

Our on-demand and scheduled report releases

feature country and regional reports, industry profiles

and outlooks, consumer market reports, and indexes.

What We DoMarket Research Services

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Custom Research & Surveys

We assist organisations with customised and cost-

effective research and survey projects for market

entry, business development, competitive insight, and

strategic planning purposes.

Market Intelligence Databases

We provide online subscription database access to

market and industry-related data, statistics, analyses,

reports and surveys from global, regional, country

and company perspectives that provide strategic

insights to help clients achieve their key business

objectives.

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We provide a comprehensive range of solutions, courses, learning tools and resources that develop the competence and performance of human capital in a wide range of organisations.

Training & Capacity Development

What We DoTraining & Capacity Development Services

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CompetencyManagement

Our extensive competency management frameworks

allow companies to more rapidly and efficiently

assure the competency of every personnel by

identifying skill and knowledge gaps that may be

limiting performance and compliance.

Performance Consulting

We work with companies to analyse operations and

identify opportunities for improving operational

efficiency and implement programs designed to

improve personnel performance. By combining

business, technical, and learning expertise, we help

our clients understand how to achieve sustainable

competency management to improve operations and

profits.


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Executive Training Programs

We offer a wide variety of scheduled and bespoke

executive training programs that cover functional

business areas – Finance & Accounting, Human

Resources, Information Technology, Facilities

Management – management, leadership and

organizational development, and other courses that

help business professionals advance their careers, and

support organisations to grow and improve

performance.


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WorkforceDevelopment Programs

Our workforce Development programs develop

effective, competent technical professionals for our

clients in the shortest time possible. We lean on our

deep industry experience and competency building

expertise of our partners to provide a program

tailored to our clients’ specific challenges and

business needs.

Our programs typically include workforce planning,

capability testing, competency assessment, gap

analysis, career ladders, and instructor-led training.

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IndustryEventsWe organise a number of key industry conferences and events that are designed to promote first-class knowledge exchange, networking and collaboration among industry players and stakeholders.

What We DoIndustry Events

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Industry Events –Summits, Conferences, Retreats & Exhibitions

We organise and host strategic industry summits,

conferences, retreats and exhibitions that promote

interaction, collaborations and partnerships between

key influencers, major industry players, and

governments on country, regional and global levels.

These events are held around the world and while

some are open to all, others are exclusive, member-

only gatherings.

A selection of these industry-leading conferences and

events is periodically released on the Cromwell PSI

website.

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Our PoliciesQuality, Safety, Security & The Environment

Our PoliciesQuality Management

We’re Committed to Quality

Quality is important to our business because we value our customers. We strive to

provide our customers with services which meet and often exceed their

expectations. We are committed to continuous improvement and have

established a Quality Management System which provides a framework for

measuring and improving our performance.

We have put in place systems and procedures to support us in our aim of total

customer satisfaction and continuous improvement throughout our business.

These systems include mechanisms for regular gathering and monitoring of

customer feedback; training and development for our employees; regular audit of

our internal processes; measurable quality objectives which reflect our business

aims; and management reviews of audit results, customer feedback and

complaints.

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Our PoliciesHealth & Safety Management

With Us, It’s Health & Safety First

At Cromwell PSI, we are committed to adhering to the highest health and safety

standards. We are committed to providing and maintaining a safe and healthy

workplace for all our employees, clients, partners, stakeholders and the general

public. We routinely establish and implement Health & Safety strategies, policies

and procedures that help to reduce risk and ensure we meet legal requirements,

and have robust reporting systems embedded through all levels.

We’re Committed to Zero Injuries, Illnesses, and Incidents

We believe that all injuries and occupational illnesses, as well as safety and

environmental incidents, are preventable, and we are committed to a goal of zero

for all of them. We always assess the health and safety impacts of our operations,

and maintain all our facilities, tools and equipment so they are safe, secure and

acceptable to industry standards. 47

Our PoliciesSecurity Management

We constantly analyse security threats and risks

Our field operations require risk assessment and development of practical security

measurements to mitigate risks. This process requires identification of potential risks,

establishment of boundaries, evaluation of consequences and generation of

prevention and business recovery plans.

An important part of our security philosophy is the thorough training and

supervision of all third parties and partners who work for us.

Our security procedures and guidelines are integrated into daily operations activities

so that they support the business. Security activities are closely coordinated with

other business functions, including Legal, Internal Audit, Safety and Health, Human

Resources and Communications.

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Our PoliciesThe Environment

We love and protect “Green”

Protecting the environment is a high priority in all our activities. We monitor and

continuously reduce our emissions, as well as our waste generation. We are

committed to the efficient and responsible use of energy and materials. All our

activities comply with all applicable laws, regulations and ethical standards, and

we focus our efforts on preventing environmental damage and on quickly,

purposefully responding to emergency situations.

We believe that there is no conflict between economic prosperity and

environmental stewardship. In fact, the two are actually mutually dependent upon

each other. That is why we embrace sustainability as a key to our economic future,

and consider the environment one of our key stakeholders.

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Our PeopleHuman Capacity Development


Our people are our greatest asset

Our success depends upon our people delivering services that meet the

expectations and needs of our clients. To cultivate the right culture in which our

people can succeed, our values are incorporated throughout our business. To

develop the full potential of our human capital, there are three key things we do

at Cromwell PSI:

We invest in our people

We embrace diversity and inclusion

We connect globally as one team

Our long term goal is to attract, engage, retain and develop the best people for

our business and our customers. Our focus is to ensure that our employees

consistently exhibit the values and behaviours of the company.

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We are resourcing for the future

At Cromwell PSI, our success is contingent on our ability to have the right human

resources available to deliver high quality efficient solutions for our clients. Our

focus is to commit to finding suitable talent within and outside the industries we

operate to ensure a sustainable talent pipeline.

We achieve our resourcing objectives by attracting experienced people with

transferable skills, and incorporating new entrants through our graduate and

apprenticeship programmes.

We will continue to set expectations that ensure we transfer the experience and

knowledge of existing people to new entrants, and we will work to educate the

pipeline of potential employees about opportunities in our industry and target

markets.

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We embrace and celebrate diversity

At Cromwell PSI, we understand that different opinions spark creativity and help

us make better decisions. That is why we bring together people with diverse

backgrounds and varied experience to solve challenging problems with innovative

solutions for our clients.

Our aim is to create a professional services firm with genuine diversity of thought,

where views and opinions matter and are included to ensure we are better

prepared to understand our clients. We will achieve this by positively encouraging

the value of difference by working towards diversity in our business activities;

creating greater awareness of the value of diversity in our business; and

participation in local initiatives to promote diversity and inclusion in the

workplace in the long term.

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We live by our values and guiding principles

We want our values to summarise what we are and what we stand for, to reflect

the real character of Cromwell PSI and its people. Our focus is to make the

connection between our values, the behaviours and sustainability through

effective communications and awareness, induction of new employees and

inclusion within roles and responsibilities. We also aim to incorporate our values

and guiding principles into our performance management process.

To achieve this, all new entrants into the firm receive an induction which

incorporates expectations on our values, principles and behaviours. All our

employees are required to complete a mandatory awareness training covering

our values, behaviours and our approach to sustainability.

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We Want To Serve You

Cromwell Professional Services InternationalRC 1359897

Strategic Outsourcing -- Real Estate -- Professional Services -- Market Research – Training & Events

Address: Plot H3, No. 10 Obafemi Awolowo Way, CBD,

Alausa, Ikeja, Lagos

Phone: +234 905 555 6698 – +234 807 504 8968

Email: [email protected]

Web: www.cromwellpsi.com

Cromwell PSI -- Company Corporate Brochure -- ver1.0

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