Crisis Planning 10.30.08
-
Upload
gridiron-communications -
Category
Business
-
view
760 -
download
1
description
Transcript of Crisis Planning 10.30.08
![Page 1: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/1.jpg)
Crisis PlanningCrisis PlanningChris FaulknerChris Faulkner
![Page 2: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/2.jpg)
Defining Crisis
• a. A crucial or decisive point or situation; a turning point.
• b. An unstable condition, as in political, social, or economic affairs, involving an impending abrupt or decisive change.
![Page 3: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/3.jpg)
3 Rs of Crisis Communication
• Research• Response• Recovery
![Page 4: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/4.jpg)
Types of Crisis
• Environmental• Technological• Violence• Criminal Misconduct• Managerial• Accidental
![Page 5: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/5.jpg)
Benefits of Planning
• Reduce Stress• Demonstrates Confidence• Flow of Information• Involves Stakeholders• Business Continuity
![Page 6: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/6.jpg)
RESEARCH
• Relationship Building• Emergency Personnel• Notification Procedures• Communication Procedures• Practice
![Page 7: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/7.jpg)
Building Relationshipswith Stakeholders
![Page 8: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/8.jpg)
Emergency Personnel Team• Spokesperson (1-2)• Phone team• Researcher and writer• Business continuity• Decision maker• Legal council, if applicable
![Page 9: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/9.jpg)
Notification Procedures1. Emergency Personnel Team2. Board of Directors3. Employees4. Members5. Other Stakeholders
![Page 10: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/10.jpg)
Communication Procedures
1. Platform2. Priority3. Policy
![Page 11: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/11.jpg)
Spokespersons• Interest and Empathy• Honesty and Authenticity• Responsive and Proactive• Open to Criticism
![Page 12: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/12.jpg)
Bridging• Don’t Know: I don’t know, but I can tell you…• Time: That may have been the case in the past. Now
we are…• Importance: That once was important. What is most
important now is…• Completing: I think you would have a more
complete picture if you considered…• Yes and No: No, let me explain. Yes, and
furthermore…
![Page 13: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/13.jpg)
RESPONSE
• Emergency Notification• Gathering Information• Releasing Information• Stages of Crisis
![Page 14: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/14.jpg)
Notification
![Page 15: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/15.jpg)
Gathering Information
![Page 16: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/16.jpg)
Information and the Media
![Page 17: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/17.jpg)
4 Stages of a Crisis
![Page 18: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/18.jpg)
RECOVERY
• Follow up• Proactive storytelling• Solidify relationships• Adjust plan
![Page 19: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/19.jpg)
SITUATIONSSITUATIONS
![Page 20: Crisis Planning 10.30.08](https://reader036.fdocuments.in/reader036/viewer/2022062513/554daa94b4c905047b8b4d51/html5/thumbnails/20.jpg)
Stay connected with me on…Linkedin.com
Facebook.comTwitter.com/chrisfaulkner
Steal this presentation @http://www.slideshare.net/chrisfaulkner/slideshows