Crisis Management & Evacuation PlanningInternational SOS I Control Risks

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Crisis Management

Emergency Response

Business Continuity

Embedding resilience

Time

Incident

Prepare Respond Recover

Exercise Audit Review

Strategy & Plan Development

Business Analysis

Implementation & Training

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Crisis characteristics

• Element of surprise• Perceived or real loss of control• No immediate obvious solutions• Shortage of time• Events outpace responses (especially in early stages)• Escalating flow of events• Insufficient information• Lack of resources• Key players adopt ‘siege’ mentality• Regular decision-making processes are disrupted• Promote short-term management focus

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• P eople• E nvironment• A ssets• R eputation• S takeholders

Crisis management – imperative

What should we be trying to protect in a crisis?

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Decision making

Information

Actions

CMT

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Companies will not be blamed for the events that lead to an evacuation…

…but they will certainly be measured and held accountable for their level of preparedness and results: Duty of Care!

Why plan for Evacuations ?

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CorporateWhat is the level of preparedness

across all our business

locations?

Country Manager

Employee

Considerations

What should I do and what

are my responsibilities?

How do I communicate with

my company during this situation?

What will my company do to

support me and my

dependants?

What are our options and plan

of action for evacuation, who is

doing what?

How do I ensure the safety of my

employees, who & where are they?

How do we keep updated about the

situation?

How do we support our

businesses and what decisions

are needed?How do I minimise the impact on my

business operations?

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Preparation ActionReturn to Normality

Preparation ActionReturn to Normality

Compliance & Validation

Analysis & Mitigation

Crisis

Crisis

Your priority will be to safely carry on essential business functions and / or get back to normal operations as quickly as possible.

Why plan for Evacuations ?

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• Lack of reliable info & intelligence• Over-dramatised media reports• Collapse of infrastructure• Service providers drop out• Poor communications• Opportunity crimes• Embassies overstrained

• No visibility on employees• No situational awareness • Sympathetic pressures –

everyone else is leaving• “Something must be done!”

External Context Internal Context

Why plan for Evacuations ?

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Objectives

Define your objectives and priorities:

• Corporate Objectives• Regional Aims• Business Unit Guidelines• Need for agreed common approach• Communicated to all managers

These must be clearly defined and understood. Objectives might include:

• Ensure safety of staff• Safeguard business interests and assets• Retain goodwill of host government• Allow for the option to return• Relationship with other partners, such as suppliers and subcontractors• Defining company policy on who is covered – staff, partners, sub-

contractors, extended families and family staff

• Essential personnel – by business analysis ...!

• Non-essential personnel – travellers, families, medical cases?

• Local nationals – what is your policy, especially vis-à-vis practical issues?

Objectives

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Implementation of objectives

• Each level of the plan must state the objective for that level of management

• All objectives must be agreed by the overall management structure and the management teams at all levels

Irrespective of objectives, the principles of a successful evacuation remain constant:

• Timely Preparation• Timely Decision Making• Centralised Control• Secure Movement

• Good communication underpins all of this

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Why Evacuate?

• External Conflicts/War

• Terrorism/Civil War

• Political Instability

• Economic Problems

• Health Epidemics

• Natural Disaster

• Diplomatic Relations

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Risk Indicators

Disease Should be defined in evacuation plans, however information should be derived from various sources such as Country Risk Forecast/Travel Security Online, Government advisories, Evacuation Monitor

Violent Crime/ Kidnapping/Extortion

Civil Unrest

Terrorism

War

Politically Motivated Violence

Triggers

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Concept of Operations

Local Assembly

Areas

Evacuee Assembly

AreaPort of

Departure

Safe Haven

Homes / Workplaces

Local Assembly

Areas

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Concept of Operations – STAND FAST

Local Assembly

Areas

Evacuee Assembly

AreaPort of

Departure

Safe Haven

Homes / Workplaces

Local Assembly

Areas

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In order to put the plan into effect you will need:

• Cash• Timely and accurate situation assessments - information sources• Reliable communications and reporting procedures• Access to local support logistics• Clearly defined decision-making authority and individual responsibilities• Clearly defined designation of evacuees (essential, non-essential, home nationals)• Up to date records and contact details• Pre-planned administrative actions and resources• Security and confidentiality• Establishment of liaison with identified parties - diplomatic, host nation, business partners• Information security - destruction, recovery, or storage

Evacuations - Key considerations

Questions

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MANY THANKS FOR YOUR ATTENTION!ANY QUESTIONS?

For more information:Internationalsos.comControlrisks.com

Contact:tim.willis@intlsos-cr.com