C O N F E R E N Z . C O . N Z / R E S I L I E N C E

# R E S I L I E N C E N Z

Expert insights and case studies from:

· Fonterra· Truscott Crisis Leaders (Australia)· KiwiRail· ACC· IAG New Zealand· Airways New Zealand· AND MORE!

Featuring two separately bookable post-conference workshops:

1. Measuring and assessing organisational adaptive ability and building crisis leadership capabilities2. Designing and running effective crisis and continuity exercise programmes

Supporting Organisations:BCI

Crisis & continuity leadership for the modern organisation

22-23 AUG 2017 | CROWNE PLAZA, AUCKLAND

Jim Truscott, CEO, Truscott Crisis Leaders (Australia)

Jim Truscott is the CEO of Truscott Crisis Leaders, an Australian resilience consultancy based in eight countries. Truscott has supported over 450 clients in 35 countries in the last 16 years. He has been a Crisis Practitioner and Continuity Planner for his entire career initially in government special operations where he was intimately involved in coordinating strategic responses to regional and global crises. During his 40 years in strategic and operational environments he has had a central leadership role within multi-disciplinary teams over a diverse range of high-risk enterprises and emergencies.

There is now an acute need for organisations to embrace crisis preparedness if they are to survive and thrive in the modern business environment.This conference serves to provide business leaders with the expertise and tools to implement and manage successful organisational resilience programmes.

PLUS LOC AL SPE AKE RS

FE ATUR E D INTE RNATIONAL KEYNOTE

Peter Reidy, Chief Executive, KiwiRail

Glen Redstall, President and Chair, Business Continuity Institute Australasian Chapter

Dani Nicholson, Director, Dynamic Media

Hilary Walton, Resilience & Continuity Manager, Airways New Zealand

Katie Brown, Acting Media and Social Manager, ACC

Dr Joanne Stevenson, Senior Research Consultant, Resilient Organisations NZ

8.30 Registration and coffee

9.00 Welcome from the Chair

G OVE R N A N C E & STR ATE GY9.10 Reviewing organisational resilience and the impact

of future political, socio-economic and technical changes on business

Thissessionwillexplorethedefinitionofmodernorganisationalresilienceandthecriticalneedfororganisationstoembracecrisispreparednesstosurviveandthriveintoday’sbusinessenvironment.Learn how organisational resilience will support your organisationnavigatingfuturemacrotrendsandchallengessettoimpactyourbusiness.Glen Redstall, President and Chair, Business Continuity Institute Australasian Chapter

9.50 InternationalKeynote:Triggeringcrisismode –Examining crisis management models and organisational structures

Differentcrisismanagementstructuresandmodelsemployedacrosskeyindustries• Reviewingthephasesofcrisismanagement andactivities’strategiestomanageeach

• Strategiclevelrelationshipsinmanagingcrisissituations

• Identifyingwhowillrespondtoeachtypeofcrisisandtheinterfacewithotherbusinessunits and leaders

Jim Truscott, CEO, Truscott Crisis Leaders (Australia)

10.30 Morning break

11.00 Evaluating your organisation’s adaptive capacity - The indicators of effective organisational resilience • Understanding the thirteen leading indicators oforganisationalresilience

• Benchmarkingandmonitoringyourresilience overtime

• Developingastrategyandbuildingpathways toamoreresilientorganisation

Dr Joanne Stevenson, Senior Research Consultant, Resilient Organisations New Zealand

PE O PLE & C U LTU R E11.30 Panel: Implementing a crisis and continuity ready

corporate culture• Whatarethekeycomponentsofacrisis

and continuity-ready culture?• HowcanweimproveBoardandExecutiveinvolvementinpreparedness?

• Howdoweensurethatcrisissimulationsempowerteamsanddeliveronbuildingacrisisandcontinuity-ready culture?

Jim Truscott, CEO, Truscott Crisis Leaders (Australia)David Thompson, Director, Continuity Services LtdHilary Walton, Resilience & Continuity Manager, Airways New Zealand

12.10 Lunch

1.10 Extended session: Building resilience into your BCM Programme• ReviewinganddefiningBCMProgrammeresilience• ThecapabilitiesandfactorsrequiredforBCMProgrammeresilience

• StartingtheBCMProgrammeresiliencejourneyDavid Thompson, Director, Continuity Services Ltd

2.20 Case Study: Implementing crisis and continuity simulations that create lasting value• Embeddingtherightmanagementcommitmentandmotivatingtheorganisationtoparticipate incrisissimulations

• Enablingorganisationsthroughfitforpurposeresourcesincludinghowtodealwithbusinesspressures that can help or hinder crisis and continuity activity

• Theimportanceofholdingregularcrisissimulations,communicatingoutcomesandupdatingdocumentationtoensureastrongemergencypreparednesscultureisdeveloped

Hilary Walton, Resilience & Continuity Manager, Airways New Zealand

3.00 Afternoon break

C Y B E R S EC U R IT Y3.30 Cyber crisis management - Key considerations

and strategies for success• Recognisingthatcybercrisismanagementinvolvesmultiplefunctionsandskillsetsandisnotcontainedwithin IT only

• TestingthedisasterrecoveryofITsystemsandmovingdatatoanexternalsiteasabackup

• Developingasecure,vigilant,andresilientorganisationMark Knowles, Director of Cyber Security & Risk, IAG New Zealand

4.10 Case study: Moving to enterprise-wide cyber resilience• Howafunctionalapproachtocybercrisismanagementismoreeffectiveinovercomingchallenges

• Identifyingkeyin-houseandexternalsuppliers tosupportyourcybersecurityprogramme

4.50 Summary remarks from the Chair and networking drinks

DAY ON E :

2 2 AUG UST 2017

9.00 Welcome back from the Chair

C R I SI S LE A D E RSH I P

9.10 After the Quake: Response, resilience and team culture post Kaikoura’s shake

Thispresentationwillfocusonleadinganorganisationthroughcrisis.Keylearningswillincludefocusingonwhatmatters,aligningstakeholders,keepingtopurposeandmaintainingleadershipperspectiveandbalance. Peter Reidy, Chief Executive, KiwiRail

9.45 Leveraging crisis response capabilities to build organisational resilienceThissessionwillexplorethekeyroleofcrisisresponsecapabilitiesincontributingtothedevelopmentoforganisationalresilience.Learnhowacrisisresponseframeworkunderpinstheenhancementoftheriskmanagementandpreparednesscapabilitiesthatareessentialtobuildabusinesswhichcanthriveinaconstantlychangingoperatingenvironment.Andrew Bull, Group Manager Preparedness & Response, Fonterra

10.20 Morning break

10.50 Extended session: Best practice communications in crisis management• Understandingwhentodeliverkeypiecesofinformationandthemechanismsinplacetodoso

• Takingtheappropriatestepstocollectallfacts, andwhowasaffectedintheincidentpriortomakingapublicannouncement

• When you should and shouldn’t issue a press release• Creatingaunified,consistentandclearresponse

that involves the entire organisation• Implementingautomatedcrisiscommunications

strategies• Mediareadinessandtrainingforbusinessleaders• Evaluatingyourresponseanddevelopingpost-

crisis trainingDani Nicholson, Director, Dynamic Media

12.00 Lunch

D I G ITA L & TEC H N O LOGY

1.00 Strategically leveraging technology for today’s crisis prevention • Utilisingtechnologiesanddigitalchannelsfor long-termcrisismonitoring

• AutomatedtoolsforincidentmanagementGlen Willoughby, General Manager IT, Downer NZ

1.40 Case study: Integrating digital applications into emergency response and business continuity programmesThis case study presentation will deliver insights into how digital applications can strengthen organisational resilience through increased mobility,flexibilityandmore.Hearaboutkeystepsinintegratingadigitalplatformintoyourcontinuityprogramme.

2.20 Afternoon break

PR , M E D I A & CO M M UN IC ATI ON S

2.50 Case study: Crisis management through the digital noise - Preparing your organisation for a crisis that plays out in social media• Informationasymmetryandotherkeyindicators ofasocialmediacrisis

• Empoweringyourteamtoknowwhenandhow to respond

• Meetingstakeholderexpectationsinreal-timeKatie Brown, Acting Media and Social Manager, ACC

3.30 Case study: Managing ambassador programmes to secure brand reputation• Ensuringbrandambassadoragreementssupportcorevaluesandbrandvision

• Researchingandselectingbrandambassadorsthatalignwithstrategicobjectives

• Decidingwhenabrandambassadorrelationshipshouldbesuspendedandbestpracticeinmanagingtheexit

4.10 Summary remarks from Chair and end of conference

·ChiefRiskOfficers,ChiefStrategy&GovernanceOfficers,CFOs,COOs, CEOs, CIOs

· Business Continuity Professionals

WHO WILL ATTEN D· Communications, PR & Media

Relations Professionals

· HR Professionals

· Insurance Advisors

· Health, Safety & Wellbeing · Emergency Planning & Analysis · Senior Operations · Risk & Assurance

C O N F E R E N Z . C O . N Z / R E S I L I E N C E

DAY T WO:

2 3 AUG UST 2017

24 August 2017: 9:00am - 12:30pm

Measuring and assessing organisational adaptive abil ity and building crisis leadership capabil itiesDesigned for senior level crisis leaders and Executives, this half day workshop will walk you through assessing your organisation’s adaptive capacity and how you can develop your skillsets as a crisis leader.

Dividedintotwofocusareas,partonewillfirstlytakeyouthroughevaluatingyourorganisationagainstthe13 key indicators of effective organisational resilience and how you can implement strategies to develop your effectiveness in each area. Part two will examine the attributes and competencies of an effective crisis leader.

David Turner, Organisational Risk Management Specialist

T WO S E PA R ATE LY B OO K A B LE H A LF DAY WO R KSH O PS

Visit conferenz .co.nz/resil ience for ful l workshop programmes

24 August 2017: 1:30pm - 5:00pm

Designing and running effec tive crisis & continuity exercise programmesDesigned for the organisation’s crisis and continuity leaders and planners, this practical half-day workshop will take you through the steps in designing and implementing effective crisis and continuity management exercises.Validateyourexerciseprogrammesandgainconfidenceinyourorganisation’sresilienceandabilityto respond in a crisis.

David Thompson, Director, Continuity Services Ltd

David Turner is a senior business executive and trusted advisor with over 20 years’ experience in the risk management industry. He has a unique blend of expertise across diverse areas with a focus on risk management of human behavior – one of the more complex, dynamic and often over-looked areas of the industry. David currently advises global corporations within the business, governance, government, construction, and critical infrastructure sectors, and also provides services to the international Gerson Lehrman Group’s (GLG) consultancy and research units.

David is a recognised leader, trainer and international public speaker in the Business Continuity industry. He has over 20 years in the emergency, crisis and continuity sectors and this is supported by 44-plus years’ experience in a wide range of industry sectors. David has managed a number of teams in the actual recovery of people, property and systems after several disaster incidents. These events include the Hutt Valley and Queenstown floods, and throughout New Zealand, hazardous materials contamination, denial of access and ICT systems failures.

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C O N F E R E N Z . C O . N Z / R E S I L I E N C E

SPONSORSHIP AND EXHIBITION

OPPORTUNITIES Gain a competitive edge by taking advantage of

sponsorship opportunities to effectively market

and position your brand. To talk about

opportunities email sponsorship@conferenz.co.nz

or call (09) 912 3616

BOOKING OPTIONSSUPER SAVER

Register & Pay before 5pm

27 JUNE 2017

EARLY BIRDRegister & Pay before 5pm

25 JULY 2017

LAST MINUTERegister & Pay after 5pm

25 JULY 2017

CONFERENCE $2,299 + GSTSAVE $300

$2,499 + GSTSAVE $100

$2,599 + GST

WORKSHOP (EACH HALF DAY)

$599 + GSTSAVE $200

$699 + GSTSAVE $100

$799 + GST

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Agenda Updates: Conferenz Ltd reserves the right to make any amendments deemed to be in the best interest of the conference. Agenda is correct at time of printing, please check online for any updates.

HOW TO PAY - DIRECT CREDITDirect credit to our bank account (please supply details of remittance)

ACCOUNT NAME: Conferenz LtdACCOUNT No: 06-0273-0228588-25

HOW TO PAY - CREDIT CARDWe accept most major credit cards. Please contact our office directly on (09) 912 3616 if you wish to use this method of payment, or register online for this event at conferenz.co.nz

A 2.5% surcharge will be added to credit card payments

WHAT HAPPENS IF I HAVE TO CANCEL?YOU HAVE SEVERAL OPTIONS:• Send a substitute delegate in your place• Confirm your cancellation in writing (letter or email) at least

ten working days prior to the event and receive a refund less a $300+GST service charge per registrant. Regrettably, no refunds can be made for cancellations received after this date.

GST No. 66-938-654

Would you like to bring YOUR TEAM?Competitive group booking options available. Contact the team on 09 912 3616 for more information.